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February 2024 by Kim P.
Thank you for making me feel like a customer. Good service, nice lobby and wonderful staff.
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February 2024 by Kenneth B.
For the past 15 years through 2023 I've dealt with Bob and Paul at the Midas shop at 404 East Michigan Ave. They were honest, realistic, reliable and effective at maintaining my vehicles. They didn't oversell and sometimes pointed out less expensive or more effective alternatives. Those attributes earned my trust and it resulted in 15 years of loyalty from me including my two cars, each of the cars of my four kids who are now adults, and countless recommendations to others. Now in 2024 this store has new management. First contact was abrupt and cold. A minor repair cost seemed high but I just paid it. I needed work on a different vehicle in my family "fleet" a few weeks later and contacted Midas (Rafe) for a price quote. It again seemed really high so for the first time in a decade I went out to a few other shops to compare for the same service. I found Rafe's quote to be 25% - 30% higher than everyone else. I'm really disappointed in the new Midas Ownership/Management. I never had to second guess Bob on price or service and spent thousands of dollars without hesitation because I felt like I was being treated fairly. Now I'm reading poor reviews from recent experiences of others. I've decided to start looking for a new shop where I its staff can be trusted and where I can build a new "Bob-type" relationship. I wish I could find out where Bob, Paul, Jane and team went as I would follow. Anyone know?
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February 2024 by Benita G.
So....i will recommend that you NEVER use these mofos for your exhaust issues. Hilariously, my car was where I left it. After an hour. They told me again...and this is DAY THREE of getting my car in as soon as they open in the morning-and they have done NOTHING and not even moved my car. This jackhammer at the counter neither greeted me nor even looked up when I entered the shop. Last week they supposedly replaced amy catalytic converter. funny, it was still throwing a check engine light. they claimed faulty part. this is my third day coming in at 8 in the morning to have them do a job I begin to doubt they ever did in the first place. if you do not want to throw thousands away, and if your time is valuable, DO NOT bring your car here! I am FUMING.
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February 2024 by Dave K
These guys at Midas are awesome I am going to continue to go there. The manager Rafe and his team did an outstanding job on my car
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February 2024 by Ahmed Alagbari
Called a few places and they're the only place to have my tire size. Great people and quick work! Thanks Rafe!
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February 2024 by Cody Ryan Martell
Excellent experience start to finish. Everyone is very professional and friendly. I'll be bringing all my vehicles here going forward. Don't bother going elsewhere
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February 2024 by Niaky J. (Nini)
They were super busy but got me in and out in a reasonable amount of time. I’m happy with the service and WILL be coming back to have them do any other maintenance I need done! :)
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February 2024 by Alicia
Amazing service and great prices. The staff was very honest and detailed with everything that was happening with my car. I would definitely recommend this place to others.
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February 2024 by Andrew Brauer
Love this place! Timely and professional service, detailed explanation, great pricing. thanks y’all :)
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January 2024 by Hamzah Al Thani
So my cars tires needed some air and the usual place I go to to fill it up myself was closed so I decided to call these guys because they were close by. The guy on the phone was nice and said he could help me out. He said all I got to do is pull up whenever and he would fill up my tires. So I show up the morning of and I tell my situation to the guy at the front desk. The guy at the front desk sounded like a different guy, and unlike the one on the phone from yesterday, he was VERY unwelcoming. He made me feel like I'm a burden in his way when I told him I needed air in my tires. he told me that there are bunch of air pumps down the street and that I should have went to any one of those. Once I told him that I called in yesterday and stuff he was like "alright just pull up to the front and I'll get a guy to fill them up for you". The guy that came up to fill them up was kind and considerate (unlike the one at the front desk) and he filled up my tires no questions asked. I wanted to give that gut a $5 dollar tip for doing me a solid but I only had a $1 bill in my wallet and felt it would be disrespectful to just give 1 dollar. The guy at the front desk gets 2 stars, and the guy that filled up my tires gets 100 stars.
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January 2024 by Alison Johnson
This place is going down hill, I take my car here often, usually I speak to the mangers Bobby or Paul or even the mechanic that works on my car every time tony, as I go in today nobody I knew was there. I only like tony working on my car so I said I would come back, they told me that Bobby, Paul, and tony mutually decided to leave. looks like they are under new management. this place is going to become a reck.I need to find my mechanic tony !!!
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January 2024 by Kimmy Johnson
Had the most magical experience at this Midas bringing my car in for a Lyft inspection. I learned that it had recently came into new ownership and the magic woman, Liz, at the counter (the new owner) was super supportive in getting me in last minute and empathizing with my needs to get in. She was super kind and wonderful. Thank you again and I will be back for alllll of my services!
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January 2024 by LB
Under new management. I miss Bob and Paul. I will give the new people an honest shot though. The people I spoke with were very nice. I do wish the new owners every success.
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January 2024 by Jazmine Bell
All I thought I needed was my back brakes done but after they looked at everything it turned out 2 b a lot more then I thought. They took care of me and made sure my car was finished before they closed at 5p! They got me safely back on the road again!
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January 2024 by Rafe St.Peter
Top notch place to get your car worked on.