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February 2024 by Demi Kinnan
Great pet food & supply shop! Quick grooming as well!
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January 2024 by Tree Sharp
cute n friendly, has animals you can look at and countless animal products
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January 2024 by Michael B.
I Doordash and they always have prompt customer pickup ready!
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January 2024 by Craig Pfeifer
Helpful staff, well organized and well stocked shelves. Groomers are wonderful, be sure to make an appointment. Also, if it is your first grooming visit be sure to have your rabies shot record from your vet.
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January 2024 by Ammar Alomari
Never disappoints!
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January 2024 by Linnae Rankin
Store had everything I ordered & they brought it out to my car quickly upon my arrival!!!
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January 2024 by Home Computer
Very not happy with their grooming. Rude to boot
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January 2024 by Mary H.
I made an online order for a 50 lb bag of cat litter which I can't lift because I have bad knees. There was no button for curbside pick-up so I had to call the store to ask for it. The associate agreed to help me but somehow an order I placed an hour ago was still processing. When I gave her the order # she found the order but it had been sent to another store approximately 7miles away. She said I should go there to pick it up. I had double checked a million times that I had the right store when I placed the order, but somehow it go switched to the other store. I called the Ann Arbor Oak Valley Pet Smart where my order was accidentally placed. They told me I had to pick up the order by 7 pm so I only had 10 minutes to get there ( if i wanted to use curbside). I had used my Treat points to pay for a $14.00 order which took my payment down to 2 dollars. The associate said that if I cancelled my order it would take 24 hours to get my treat points back. So basically, I had to go into the Ypsilanti Carpenter Road store with no curbside pick-up and no treat points! I wanted curbside due to my knees and I wasn't clean because I had worked all day at home. I was very angry and frustrated so the manager went to the back of the store and brought my litter to the front. She also loaded it the car for me for which I am grateful. BUT I got overcharged by 12 cents because she had to enter the item manually which it's not the money, it's the principle. Also, the assocoate at the Ann Arbor store made a point of telling me I had some orders ahead of mine, as if I was acting like I was privilege! How the heck would I know there were people ahead of me when I'm speaking with her over the phone! I just wanted to be treated fairly and with respect. The Oak Valley employees need to be trained not to guilt trip the customers. It's a turn-off. I won't be doing business with Pet Smart anytime soon. If they check my orders they will see I almost always spend over $100.00. I will make sure Corporate sees this review!
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November 2023 by Shawn Thomas
The only one that ever has ghost shrimp
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November 2023 by Angie Cosma
My favorite convient place to shop for my cats and my bird nephews.
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November 2023 by Melissa
Very very friendly and helpful staff
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November 2023 by Dianne Huntsman
Good sale prices
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October 2023 by Hayle Ryanne (HayleBop)
Clean, well organized and friendly staff!
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September 2023 by Nikki Bies
Overall, this Petco is like a general store for pets. You can get all the basics you might need. Nice people too. Just don't be in a rush. It takes a long time to checkout.Pro tip: bring your own bag. They charge 10¢ for each of theirs. They look like normal plastic shopping bags but they are thicker.There's awesome clearance! Check every corner. It's spread out thru the entire place. I got a bunch of dog clothes for $3-4 each. (regular $20)***Don't get the membership upgrade unless you buy lots of food. There's a 10% nutrition discount. The contract cannot be canceled for 12 months. I know it's my fault for not asking, but it would have been nice for the person signing me up to tell me. If I had known I would have never signed up.I always check Petco first for anything. There's often coupons or deals on different things. For example, until 12/23 there's a $10 on Wellness dog supplements (now $9.99) when you buy their (very expensive) dog food.However, if you want a collar/harness/leash go to petsmart. They have 3x as many. If you want specialty food and treats go to petsmart.The store can be really quiet. Don't expect an employee at the register all the time. The employees are very friendly and helpful. Don't get surprised if you wait 10 minutes even though you are the next person in line.I hope you enjoy these pictures of my 6 year old rescue mini poodle, OllieOllieOlive. ❤️ She's modeling a few of the things I found on clearance.
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August 2023 by Alicia O
The grooming was fine overall. That is why I'm giving them 3 stars. The problem I found was the fact that it seemed like certain customers were able to get their dogs first and then pay at the counter. For others, the groomers wouldn't bring out the dogs until they paid. I wouldn't have a problem as long as it's the same for everyone. Unfortunately, I noticed that the customers who looked like me were the ones who they didn't trust. I hope that I'm wrong in this assessment, but I strongly suspect that I'm not.
