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January 2024 by Val Cousino
Excellent service and knowledgeable staff.
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November 2023 by David Daugherty
Chris was very patient and helpful getting new phone and plans situated. Stayed after the store technically closed to make sure I was taken care of completely.
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August 2023 by Thomas Thomas
Chris & Ahmed really helped me make the most out of a bad situation with an old phone. Really glad these two are here to help out T-Mobile customers!
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August 2023 by James Ross
Received prompt and courteous service on 8/11/23 from Chris L. and my wife walked out with working phones--more than I could say for the competitor we left to come back to Tmobile!
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July 2023 by Aaron Brevik
Great experience every time I go in the store. I started with just home Internet and now have 5 phone lines, a watch line, and home Internet. I specifically want to thank Nayim for his exceptional customer service each and every time I go in the store.
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July 2023 by Christine Gladych
Ahmed was very knowledgeable and helpful regarding some concerns I had with my Flip3! He helped recover my phone and gave me peace of mind that if I had any problems with this phone in the future, the boys in this store would look out for me!
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July 2023 by Joseph Sciamanna
Kevin and Hassan were knowledgeable and efficient, friendly folks they both deserve a raise :) thank you guys!
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June 2023 by Connie J. Smith
Chris did an outstanding job assisting me organize my apps on my phone. He is amazing, patient and so knowledgeable. He also set up my google calendar for appointments. I feel like a new person. T Mobile is so very lucky to have him. Thank you Chris!
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June 2023 by Trevor Han
Ahmed and Chris were a HUGE help today! My phone landed at the bottom of the river Memorial Day weekend and I was able to walk out of the store within an hour or so no problem with a brand new phone and got all of my stuff from the cloud back and easily transferred. Amazing customer service and answered the many questions I had. Thank you for all your help!
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June 2023 by Jake Bush
Chris and Nash were amazing today. They helped me with my broken phone and got me one getting shipped right to my door. THANK YOU
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June 2023 by Jerryl Johnson
Chris and Naimul knew exactly what to do when my phone was acting up. So glad these two are here to help T-Mobile customers like myself!
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April 2023 by Sparkle Goddess Dr. Mari Ziolkowski
Thanks T-Mobile - your customer service is outstanding! (One of main reasons why I've been with you since 2005). And Ahmed at the Ypsilanti Whittaker Road location keeps up your reputation for excellence! Thank you Ahmed for working your magic and helping me transfer data from my new phone (not charging any more) to a still working old phone! :) i feel better already!Update: Ahmed and Chris to the rescue AGAIN when I had to break down and buy a new phone - and transfer data again! Thanks very much guys!
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February 2023 by melanie cooper
One of the best store I been to so far since I have been with T-Mobile for 5 plus year. This guys are on top of there game. Helped me with my phone and all the questions I asked. Specifically Sajan and Nash on there A game. Whittaker rd store is the store to go to for new phones or problems.
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February 2023 by Thomas
I came in with Apple ID issues and the staff was extremely helpful in providing awesome assistance and advice on what my next steps will be to resolve my issue in a humbling environment. I totally recommend this store for assistance and purchases for everyone.
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January 2023 by Stan Fuller
Wife received the phone via UPS, went to store to have number changed and info transferred from old to new and because the phone was not bought there the staff was very rude and unprofessional. She left with no assistance and did it herself via phone call to T-Mobile. Would never go there again.
