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November 2023 by Eddy Armando Sojo Monge
Excellent experience, the Manager Mister Jin Pipitone was very kind and showed us the unique advantages and materials of his store, total satisfaction, excellent experience.
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November 2023 by Milagros Paredes
It was a pleasure to shop here. Choosing tiles for various rooms in a new house can be overwhelming. Specifically, I worked with a brilliant Sales Rep, DJ Spiegel. DJ has a keen aesthetic sense, an intelligence and sensibility that enables him to communicate and assist effectively, succinctly, patiently and warmly, all at once. Making decisions on these kinds of things is not my strength but he made it smooth, and pleasurable. Whoever in the higher ups is reading this, you have a gem here that shines brighter than everyone else there, and it would be in your interests to promote him.
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October 2023 by Patricia J.
They carry pretty much a little bit of everything. But quite honestly I'd prefer Floor and Decor. This place does carry stuff you won't find at a Home Depot or Lowe's so definitely worth checking out.
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September 2023 by Keith Baranowski
Jim Pipitone and team at the Tile Shop in Ypsilanti recently 100% reinforced my decision to steer away from the "box stores" and deal with the pros. I have always had good experiences with the Tile Shop over the years but I can honestly say Jim and the Ypsi branch take service to the next level. Refreshing !
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August 2023 by James Budny
Awesome. Extremely helpful. Found the perfect tile. We will return. Thank you, Adam. You were very helpful!
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July 2023 by Sarah Kolander
I cannot say enough awesome things about our experience from start to finish. The store itself is clean and organized. There were plenty of options without feeling overwhelmed. The prices were comparable to other tile shops in the area and while the whole staff was friendly and professional, one person in particular named Dale Cox went above and beyond. He helped my husband and I with more patience than we deserved, was very nice to our rambunctious children and helped us find the right combination of tiles to make our dream bathroom a reality. Thank you!
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June 2023 by Amelia Heston
Great tile selection and showroom. I think the one thing is no one came up to us to ask if we needed help but once we made it clear we were buying and needed assistance we had excellent customer service from there on including helping choose tiles and other materials, communication with pick up, and assisting with damaged order items. Many great workers there especially Finn!
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April 2023 by Stacey W
We had a great experience buying floor and wall tile from the Tile Shop for a kitchen and bathroom remodel. We love our choices in the end, and appreciated the ability to bring pieces home and return them as needed. We are especially thankful for working with DJ who was fantastic. He is such a nice person, but also incredibly helpful and knowledgeable. We were at the store many times making decisions, and each time, DJ was attentive and patient. He has a great sense of color and taste, and he offered very valuable and helpful suggestions and opinions when asked. On some of our visits, Kiri also provided valuable suggestions and recommendations. We appreciated her input as well. The tiles we chose were available to us within a week, but they were willing to store them until needed, and that was appreciated as well. We recommend this store!
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April 2023 by Stacey W.
We had a great experience buying floor and wall tile from the Tile Shop for a kitchen and bathroom remodel. We love our choices in the end, and appreciated the ability to bring pieces home and return them as needed. We are especially thankful for working with DJ who was fantastic. He is such a nice person, but also incredibly helpful and knowledgeable. We were at the store many times making decisions, and each time, DJ was attentive and patient. He has a great sense of color and taste, and he offered very valuable and helpful suggestions and opinions when asked. On some of our visits, Kiri also provided valuable suggestions and recommendations. We appreciated her input as well. The tiles we chose were available to us within a week, but they were willing to store them until needed, and that was appreciated as well. We recommend this store!
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April 2023 by Coleman Wolf
Finn was super helpful and offered great suggestions
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April 2023 by Jill D.
I've been there 4 or 5 times now, not just browsing, but seriously shopping for 2 projects. Only one time did anyone approach me and offer assistance. There were no other customers and 3 or 4 people working. It's really a shame because they seem to have an interesting selection, but their initial customer service was so bad that I would never trust that placing an actual order would be anything but problematic.
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January 2023 by Mark Memering
A little overwhelming when first walking in, but Fin was awesome to work with... we put three bathrooms together in a little over an hour... great service and advice!
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November 2022 by lynn warshaw
Great store Jim Pipitone is the man you want to see great guy great help!!
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July 2022 by Angus Miller
We had been struggling with backsplash issues for our kitchen and bathrooms for sometime and decided to drop by the Tile Shop to explore alternatives. We explained our issues to Finn. He listened to us patiently and showed us several options, one which we decided would work perfectly for us. He was professional, knowledgeable and a good listener. The store was clean and well organized. We had a great experience and would strongly recommend this store. Thanks, Finn.
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June 2022 by Gerald Avery
Helpfull staff. Large selection of tiles. Displays offer ideas on how to use tiles.