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February 2024 by Omar Metwally
a new employee urgently needs proper training. she incorrectly processed my amazon return. she took the box but didn't properly scan the return code. now the item is unaccounted for and I can't get a refund from amazon. other than this bad experience, the store is generally professional and efficient.the parking lot is very small and congested which makes going here unpleasant when it's busy.
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January 2024 by Kevin Brisbin
Quick, friendly efficiency!!
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December 2023 by Mike Burkhart
Fast and friendly service, they gave me all the appropriate options and completed my order with professionalism and kindness. During a lunch rush with 15 people in line!
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December 2023 by Mzpz Pi
Returned 10 items back to Amazon here, got charged for 4 of them they never returned! Don’t be surprised if you walk in a week after doing a return and see one of the employees with your returned items on!
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December 2023 by Michelle Pepper
The customer representative name Lesa was very friendly and professional.She was a great help today and made this transaction simple.
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December 2023 by Abhishek Raut
The UPS Store has an incredibly helpful staff! Quick, efficient, & friendly service. Highly recommend!
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December 2023 by Justin Summers
Staff was very fast and Talayia notarized my document for me quick despite a long line when I entered. Very on the ball.
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November 2023 by David Schmitke
Staff were kind and extremely helpful with an urgent matter I needed help with.
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October 2023 by Lorraine Heath
This is by far one of the most customer friendly places ever! The employees are polite, caring and go out of their way to meet the needs of the customer! Not only did I have an Amazon package to return but I also wanted my granddaughters handprint art project laminated and the sweet girl who waited on me not only saw the importance of my request but shared in my joy of this little handprint art!Thank you for the 5 star plus customer service!
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August 2023 by Chris Bazzel
Got to the UPS Store late I didn’t realize they closed at 7:00pm I got there at 7:38. A lady was vacuuming and I needed to drop off a package she unlocked the door and took the package for me. This is the best customer service I’ve ever seen. They truly care about their customers.
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August 2023 by Ashley Perez
The worst Manager ever, I think you need to be removed. Very nasty attitude with customers and is not helpful at all. You need to be removed from this location. I liked coming to this location but I guess not anymore. Service is lost. I also think there are thief that steal your package. Need to get better workers and especially a new MANAGER he does not belong in your store. You will completely lose customers.
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August 2023 by Matthew Kasman
Whoever the manager was on 8/15/23 at 6pm is an extremely rude person and should not be in supervision position. I witnessed him be rude to a customer and then he told them to get out of the store when they responded to him that he was being rude. I will no longer be using this store. This was beyond unprofessional. Tall guy with black hair, didn't have a name tag like the rest of the employees
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July 2023 by Dewi Schumann
Went to drop off package (returns) today. One of the staff (biological female) laughed at me for labelling my package wrong. When I told her that it's rude of her laughing at my mistake, she continued instead of apologizing. A male staff member who helped me correct my labelling was kind.
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June 2023 by Jennifer White
Great store! I was using the Saline store but this store at one point had better hours AND it’s nearby where we live, so I started going here. It’s been great. Even when there are lines, they move swiftly and the people who work there are nice! I’ve never shipped anything from there that didn’t make it to its destination! Highly recommend!
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June 2023 by Susan A.
Paul, at UPS Store Carpenter Rd Ypsilanti provided outstanding service while remaining patient with complicated amazon return. I am still acclimating to iPhone, and he was willing and able to provide all necessary support. Deeply grateful for his due diligence.
