-
March 2024 by Tommy4Jesus
Unbelievable. Waiting for 23 minutes for someone to pick up the phone in the pharmacy department all the while somebody was just picking up the phone and setting it back down to make it stop ringing in the store. So done with this place. Terrible customer service for sick people just trying to fill their prescription.
-
December 2023 by Journey Hawthorne
Waited for an hour in line to pick up meds that were ready and paid for, only to have the staff person ask me to pay again. This Walgreens has been notoriously bad ever since the other one on Michigan Ave shut down, but this is a new low.
-
November 2023 by Danni M.
The pharmacist here is beyond rude. He talks down to you. He has zero sense of customer service. Says he is going to do something and doesn't. Honesty one of the rudest people I've ever come in contact with I was very blown away. I left a message to speak to a manager who was suppose to call me back nothing. So I guess Apple.. tree.
-
November 2023 by Gleny S.
walgreens hq PLEASE help your pharmacy techs. i have never had a positive experience here and i always have to wait at least thirty minutes in line (after waiting 3 days for my fully in-stock script to be filled). I thought walgreens was swamped and understaffed due to covid, but after three years i think it's the norm now for every walgreens pharmacy to be a logistical and customer service nightmare. DONT BLAME INDIVIDUAL TECHS-THIS IS CLEARLY A TOP-DOWN ISSUE. walgreens hq needs to implement some training or policy because i've genuinely considered stopping taking my medications because of how much i hate dealing with this pharmacy every month.
-
October 2023 by Pammy Kinser
The Michigan Ave and prospect location that was a decent place to walk to on a short break or thirty minutes lunch. The dollar store that took over and also had mentioned their threats TOWARDS applying for employment positions , ALSO CVS and Walmarts really ignorant of those that selfish that remark about employment being a joke. BUSINESS JUGGLING .
-
October 2023 by v nikolic
This review is for the automated phone system. I could drive there by the time I can get through to a pharmacist. 12 minutes and never got through! Screw that.
-
September 2023 by J C
Don’t trust this place. They take more than forever getting prescriptions out in the drive thru, and they always have issues regarding insurances. Very unprofessional.
-
June 2023 by R S.
The store is often poorly stocked. Some of the employees are very nice.After so many times of waiting 8 deep in the drive through line or worse inside the store I moved my prescriptions to a mail order pharmacy.Now they are delivered to my home and there is no standing in line or waiting in the drive through.
-
October 2022 by Derek Jones
This place has terrible customer service. Make an appointment at the pharmacy and you might as well be a walk in with a minimum 45 minute wait. Similar wait to the ER on a Friday night.
-
October 2022 by Dominic W.
I rarely take the time to write a review, but this Walgreens deserves it. In the last several months, they have lost staff or reduced staff to the point where you have to wait HOURS to pick up a prescription. I called in my prescription yesterday at 10:00 am and the automated system said it would be ready by 3:00pm. I checked last night- still not ready. I checked this morning- still not ready. I am now OUT of a medication I NEED. I call the store- it's a joke! I could wait on hold for 4 hours and they would NEVER pick up. I will now have to drive to the store, wait in line for over an HOUR- just to tell them they need to fill my damn prescription. At this point- they will tell me it will take an hour or however long to get ready, and I will have to wait in line all over again. They have no system to manage the extreme lines. They are not a functional drugstore. The worst part is- they have my prescription, so I have to wait in line for HOURS even if I want to just take this prescription somewhere else. I can't stand CVS, but I have no choice but to go back to them now. I have NEVER had this kind of a problem getting a prescription in my whole life- and this is a prescription I have been taking for 8 years and have had it re-filled at this same pharmacy monthly for the entire time. It's not like this is an exotic or new prescription. I understand everyone is busy- but how difficult is it to tell a person on line if their script is ready or not, tell them when it will be ready, and move to the next person? These idiots behind the counter will spend 20 minutes with a 90 year old who asks stupid questions. They will sit there and waste 25 minutes working out insurance issues with a person; meanwhile everyone in line has to wait. How about 2 lines Walgreens!!? 1 for people that have their shit together and need all of 2 minutes to stop off or pick up, and a 2nd line for people who have all day to sit in Walgreens?! This Walgreens location is the most pathetic operation I have ever seen. I hope they go out of business!! WORST customer service possible. How corporate management is either unaware of how this pharmacy is run, or is too stupid to change the plan and make it work- is beyond me. They know you "need" them, so they don't care. F U Walgreens!!
-
May 2022 by Tyler W
Uncooperative and rude pharmacist.
-
January 2022 by William Griffin
Pharmacist is rude. Line is always soooo long. Wait times are too long. Often out of stock. All this is to suffer since they closed the location close to my house, without bothering to better staff the next closest location. This place is terrible.
-
November 2021 by Beck Woo Tang
Walgreens store #05398 in Ypsilanti mi store clerk Larry is holding my meds hostage lying and needs to be fired. I spent all day yesterday on hold, hung up and yelled at because he was busy and felt he could treat people that way. I stayed calm and got the info that I needed, which was that my prescription is available for pickup tomorrow (Sunday). so I bought tickets and scheduled my trip, when l called to check today he told me (all in one call) I can get my meds tomorrow and then back tracked and said no Monday or Tuesday. This man is holding my meds hostage and I will contact the news on this I've had my script shorted and told I made it up and sold faulty inhalers by this Walgreens I will obviously be switching pharmacies after this month
-
September 2021 by Ur Mom
For the manager or pharmacist that just played dumb and hung up on me when I politely asked to speak to a manager.
-
June 2021 by Martha R.
Through COVID, I have used this Walgreens often. Twice to get COVID tested and once to get my COVID vaccine. Then a couple times to get some nitrile gloves. COVID testing: They were mostly organized and I was in and out of there within about 15-20 min. Not too shabby. COVID vaccine: Relatively painless process. I wasn't able to figure out how to choose the J&J through the website, so I just walked in and asked. She said it was fine, though she acted put out that I was trying to walk in. In the end, I got my vaccine relatively quickly and with decent customer service. The nitrile gloves: Holy crap, this is so d**** I bought online with a coupon to buy one box (at $4.99) and get one at 50% off. Well, that's 80 gloves for $7.50. Just about right for pre-COVID prices. When I ended up liking them, I decided to go into the store to repeat the buy (I noticed that the coupon online was still active.) In the store, the price for a regular box was $9.99, plus they didn't have the online deal in the store. So this is really what I did. I went on my phone, ordered the gloves, walked out to my car. Waited in the car, and they brought them out to me. The stupidity of what I had to do there just irritates me immensely... Finally, this store is pretty trashy. There isn't much that I would purchase in this store... and it was pretty boring to walk around for the 10 minutes after my vaccine, but I did survive the experience.