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January 2024 by Dan F.
I have been doing business with Walgreens since my youth in Chicago, well over 60 years. This Pharmacy is by far the worst and least customer oriented I have ever experienced. This evening's episode is a perfect example.My wife has Parkinneeded Prednizone and the prescription was ready. We arrived at the store at 5:38 PM, aware that the pharmacy closed at 6:00 PM. My wife entered the store since she needed nylons, but to spare her walking throughout the store and standing in line, since she has Parkinson's, I offered to drive around to the drive in. I drove into that line at 5:44 with two cars in front of me. The first car exited at 5:46, By then, another car pulled in behind me so I was trapped in the line. And there I sat. At around 5:50, the extension drawer came out to the car in front and I expected that would end that transaction. Instead, the drawer remained extended for the next 8-9 minutes and nothing happened. At 6:01, they completed that transaction and closed the window with no regard for the customers in line. I went into the store and was told with absolutely no concern that I could go to an all-night Walgreens, The closest is in Dearborn Michigan 20-30 miles away.
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November 2023 by Danni M.
The pharmacist here is beyond rude. He talks down to you. He has zero sense of customer service. Says he is going to do something and doesn't. Honesty one of the rudest people I've ever come in contact with I was very blown away. I left a message to speak to a manager who was suppose to call me back nothing. So I guess Apple.. tree.
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November 2023 by Gleny S.
walgreens hq PLEASE help your pharmacy techs. i have never had a positive experience here and i always have to wait at least thirty minutes in line (after waiting 3 days for my fully in-stock script to be filled). I thought walgreens was swamped and understaffed due to covid, but after three years i think it's the norm now for every walgreens pharmacy to be a logistical and customer service nightmare. DONT BLAME INDIVIDUAL TECHS-THIS IS CLEARLY A TOP-DOWN ISSUE. walgreens hq needs to implement some training or policy because i've genuinely considered stopping taking my medications because of how much i hate dealing with this pharmacy every month.
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October 2023 by Yerlin A. Mencia
Always get my pictures developed here, but after I waiting for over 20mins to get help, I probably won’t be going back. The cashier came and got someone’s pictures but refused to hand me mine. Probably would’ve taken 10 seconds of her time but she refused and she was hella rude about it. Then, I paid for my things and she was rude once again. Probably won’t be going back here.
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September 2023 by Cupcake Volny (Christi)
Advertised passport photos available, called and phone system confirmed, waited for help once I arrived and was told they can't do them because no one there knew how. Ridiculous.
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June 2023 by R S.
The store is often poorly stocked. Some of the employees are very nice.After so many times of waiting 8 deep in the drive through line or worse inside the store I moved my prescriptions to a mail order pharmacy.Now they are delivered to my home and there is no standing in line or waiting in the drive through.
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January 2023 by Beth Parker
The clerks were nice with this goofy, old lady getting passport photos. And the tall handsome clerk was so pleasant. Made my day out.
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October 2022 by Dominic W.
I rarely take the time to write a review, but this Walgreens deserves it. In the last several months, they have lost staff or reduced staff to the point where you have to wait HOURS to pick up a prescription. I called in my prescription yesterday at 10:00 am and the automated system said it would be ready by 3:00pm. I checked last night- still not ready. I checked this morning- still not ready. I am now OUT of a medication I NEED. I call the store- it's a joke! I could wait on hold for 4 hours and they would NEVER pick up. I will now have to drive to the store, wait in line for over an HOUR- just to tell them they need to fill my damn prescription. At this point- they will tell me it will take an hour or however long to get ready, and I will have to wait in line all over again. They have no system to manage the extreme lines. They are not a functional drugstore. The worst part is- they have my prescription, so I have to wait in line for HOURS even if I want to just take this prescription somewhere else. I can't stand CVS, but I have no choice but to go back to them now. I have NEVER had this kind of a problem getting a prescription in my whole life- and this is a prescription I have been taking for 8 years and have had it re-filled at this same pharmacy monthly for the entire time. It's not like this is an exotic or new prescription. I understand everyone is busy- but how difficult is it to tell a person on line if their script is ready or not, tell them when it will be ready, and move to the next person? These idiots behind the counter will spend 20 minutes with a 90 year old who asks stupid questions. They will sit there and waste 25 minutes working out insurance issues with a person; meanwhile everyone in line has to wait. How about 2 lines Walgreens!!? 1 for people that have their shit together and need all of 2 minutes to stop off or pick up, and a 2nd line for people who have all day to sit in Walgreens?! This Walgreens location is the most pathetic operation I have ever seen. I hope they go out of business!! WORST customer service possible. How corporate management is either unaware of how this pharmacy is run, or is too stupid to change the plan and make it work- is beyond me. They know you "need" them, so they don't care. F U Walgreens!!
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January 2022 by Charles Krey
Passport photos were quick and easy.
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June 2021 by Martha R.
Through COVID, I have used this Walgreens often. Twice to get COVID tested and once to get my COVID vaccine. Then a couple times to get some nitrile gloves.COVID testing:They were mostly organized and I was in and out of there within about 15-20 min. Not too shabby.COVID vaccine:Relatively painless process. I wasn't able to figure out how to choose the J&J through the website, so I just walked in and asked. She said it was fine, though she acted put out that I was trying to walk in. In the end, I got my vaccine relatively quickly and with decent customer service. The nitrile gloves:Holy crap, this is so dumb. I bought online with a coupon to buy one box (at $4.99) and get one at 50% off. Well, that's 80 gloves for $7.50. Just about right for pre-COVID prices. When I ended up liking them, I decided to go into the store to repeat the buy (I noticed that the coupon online was still active.) In the store, the price for a regular box was $9.99, plus they didn't have the online deal in the store. So this is really what I did. I went on my phone, ordered the gloves, walked out to my car. Waited in the car, and they brought them out to me. The stupidity of what I had to do there just irritates me immensely...Finally, this store is pretty trashy. There isn't much that I would purchase in this store... and it was pretty boring to walk around for the 10 minutes after my vaccine, but I did survive the experience.
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February 2021 by Abby M.
I've gone here twice to get film developed. The first time wasn't too bad. The second time I took film the employee was super confused and opened my film and exposed half of it. It took half an hour just to drop it off. About a week or two later I came back to pick it up and they said it wasn't ready yet. I checked back two times after that, at this point it was a month after I dropped it off and they realized they had never sent it out. I came back in a week and it was finally ready but they wouldn't give me a discount even though half of my film was exposed and they forgot to send it for a month. I've had many other problems with weird prices and and confused employees here. Would not recommend taking film here to get developed.