-
October 2023 by Ed Everidge
I gave them one star because 0 stars wasn't available you can never talk to anyone in person wait online for 10 minutes never get an answer it's a horrible setup it was okay before it became true credit union but now it's just terrible
-
May 2023 by kim perry
Cathy it’s truly an asset to this bank!! Not only does she have the knowledge, she is always willing to help you with whatever you need. Thanks for the years of great service and always taking time to help me when needed.
-
December 2022 by PinkLady 555
Never had to go inside always use the ATM and it's never been a problem
-
November 2022 by Eric Ludke
A joke....I have an auto loan thru these guys... 2 days and 3+ hrs of waiting on hold.... And still no one can give me my info to pay my loan... But id bet they'll b quick to F my credit and repo my ride back.... What a joke of a bank. Once I can refi I will be....
-
June 2022 by Afton Welninski
Never leave reviews, but wow talk about a lack of customer service. Walk in, there isn’t a single other person but me. 3 women at the counter, I’m not greeted at all. Stand there, because I can wait. Courtney is finally able to assist me and her whole demeanor came off like she was bothered to help me. Truly unprofessional. I’m sorry your job is bank teller and you have to service people that come to the counter? I’ll drive to Saline from now on for better service.
-
April 2022 by Shacoreya Kimble
I would leave no stars here if I could, I had the worst customer service experience.
-
September 2021 by Johann Vergne
A week ago, I pulled the trigger on a big ticket item. I applied online for a loan on Sunday. The very next day, someone had reach out to me and made the process totally remote and easy. The dealership was extremely slow and gave the purchase agreement just the night before the deliver. The two loan officer working with me went above and beyond to make sure we could close the loan within 24h. They them sent me to the Ypsilanti branch to pick up my check on my way to the dealership. By the time I explain my visit to the cashier, some in the back came to hand out my check.It's my second loan with True Community, and so far, their staff is great and the experience has been positive.
-
September 2021 by Linda Beard
I love True community credit union. I love the staff they are like family and they care just like a family would, they are patient. Understanding and so very helpful with individual needs i have recommended them to many people and i will continue to do so.
-
September 2021 by Daniel Schaffer
That have bombarded me with junk mail in the US postal Service. I mean BOMBARDED! EVEN AFTER I REQUESTED IT TO STOP. THEY DID STOP, BUT IN JUNE, THEY DECIDED THAT MAYBE I DIDNT MEAN IT SO THEY STARTED UP AGAIN!! WHAT?? WHO DOES THAT?? HIGHLY AVOID THIS CREDIT UNION AS THEY WILL SEND YOU ENDLESS OFFERS AND JUNK MAIL!!! Now I have to send them pics of junk mail so they can figure out why....
-
August 2021 by Jessica Princinsky
The headache that I wish I could give back... I ignored all the bad reviews and decided to try them anyway. The list of reasons is too long... I just wanted to get a credit card to build credit. I hooked it up to automatically pay my car insurance and I thought it would be easy to just pay off each month and build credit... but I have to physically drop money off, not allowed to pay it with my debit card from my home bank, or pay over the phone, so I must withdraw cash and laboriously hand it to them like it's 1771. They unexpectedly deactivated my card and I could barely get ahold of someone to help. Someone leaves me a voicemail saying that it wasn't activated but it's good now even though I've used the same card for over a year... I don't even want to fight with them about things anymore, I'm closing my account.
-
August 2021 by Alyssa Bryant
So far I had bad experience with this credit union they constantly ask me why am I taking so much out my account they also told me I have to give them a week notice to get $4000 out my account I also had another teller ask me why I’m taking so much out am I going shopping I just don’t feel comfortable with them constantly asking me about my hard work money and what I’m doing with it I don’t appreciate the fact that they yell at me in the face everytime I go in there they very rude I think I’m going to switch banks I been with this bank since I was 16 I’m currently 22 years old I do not have to put up with the disrespect
-
August 2021 by Brenda G.
I'm very disappointed that this "union" of True Community with our WFCU has been such a hassle to get information of our account (if we can). I tried to sign in and now it says my user name is invalid!!! I've been a member since 1983 and have never had issues until now. l can't get any back statements and now I can't even sign in. I wrote down my user name and password when I made the switch and all went well until a couple of days ago when it says my user name is not longer valid! How am I supposed to find out what I need to do? This is a complicated mess for we consumers, and not a bit easy.
-
July 2021 by James Bowers
Cannot believe I cannot set up bill pay service prior to official switch over date! I am switching to a different bank so set up / transition can be done seamlessly. You just lost a 15 year member!
-
January 2021 by Dr. Cephalopod
The employee who created our accounts was incredibly friendly and knowledgable, and it really left a great first impression. Unfortunately, every single subsequent interaction with the tellers here has been as unpleasant as it was unhelpful. Tellers act as though your very existence is a massive inconvenience and every basic transaction is treated with the scrutiny of a disgruntled TSA worker on a power trip.Take your money elsewhere.
-
October 2020 by Jaimi Goode
This credit union is so slow! I should not be waiting in the drive thru for 20 minutes.
