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March 2024 by Karissa Monzo
If it was possible to give zero stars I would. This office is the most poorly run office I have ever seen. First off, their appointment scheduling makes zero sense. They scheduled me several different appointments in several different locations, all of which I didn't choose or schedule myself. I had some information I wanted to share with our "tax pro" before she started to make sure she had the correct information and asked for a call before she started. That call never came. I tried getting in touch with the office for 5 days. At one point I drove back to the office to talk with someone because they wouldn't call back or answer at their call center. The receptionist gave me the "direct line" and after I tried calling it at different times of the day on different days it was clear the line was disconnected and he gave me a bad number. We finally talked to the person filing our taxes and made an appointment to review everything today. Upon arrival (early for our appointment) we waited for our tax pro who ended up walking into the building at the exact time our appointment was due to start, therefore making our appointment start late because she couldn't be to work before that time to get set up. She also walked in wearing what looking like pajama pants. I certainly didn't have faith in her after that point. It was incredibly unprofessional. When she showed us our taxes she couldn't explain anything, and then told us we had to pay in this year. I knew something was wrong because she never asked for information about our 3 children so she didn't even have them in our federal return for the child tax credit. I refused to let her file our taxes and left. I came home and used a free website that was easy to manage, and I was able to file and rather than paying in almost 3,000 we are due to get a return. How this person can be called a "tax pro" and be considered an "expert" in this area when she couldn't file even the most simple of taxes is scary. Avoid the this office they all lack professionalism, and clearly they have no idea how to actually file taxes.
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March 2024 by Jazmin Rodriguez
What a jokeI'm proud of what I do for a living and basic was told she doesn't believe I weld because my hands....like wow, how can someone so little informed can make such a comment is beyond meIf you feel like you're getting ripped off, your correct, couldn't tell me why I'm getting charged for the same form 2xI ask why are there 2 charges for the same child tax credit...answer that's just how it is..... what an answer ? ? ? ? ?
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April 2023 by Captain Jonathan Meyer
Excellent service provided by Donna. No issues. In & Out. No upselling or any of that monkey business.
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February 2023 by Shawn Bryan
Rixedy is very knowledgeable and a pleasure
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April 2021 by Jessica Burns
Great customer service!
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March 2021 by Steve Cullum
The services they provided was outstanding and the overall help was above and beyond what I expected
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March 2021 by Matt Baumann
We have been going now for a dew years and they have always been great!
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March 2021 by Chris Arens
My agent is very professional and always makes the experience a welcome one!
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February 2021 by David Methric
The return was done very well and in good time.
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February 2021 by Ivan Postma
Good person
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February 2021 by patrick pritchard
It's getting to pricie. It takes me 10 hours to make what you made in 45 min.
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February 2021 by Rachel Ponstein
Kind and efficient tax professionals
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January 2021 by Jessica Lookingbill
Always does s great job! And you guys make it better every year!
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January 2021 by Michael Collin
Just that good!
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January 2021 by Mya Ortiz
Great service
