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November 2023 by Mark Thomas
Took it in for a front windshield replacement covered by insurance... without authorization, they changed all the wipers on my vehicle, including the rear wiper and then charged me for the repairs... TOTAL RIPOFF AND POORLY MANAGED LOCATION
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October 2023 by Martin Kupchick
The Safelite team did an outstanding job. Also, I had a meeting to get to and they were able to complete my new windshield installation with plenty of time to get to my meeting.
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September 2023 by Linda Havens
The repair was completed within a couple days after I called and they came to me so I didn’t have to take off from work to get my windshield fixed.
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September 2023 by Allan Briggs
They repaired my Windshield on time and quickly. The only negative was they would not bill my insurance company and they were recommended as a preferred co.
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August 2023 by Ron Schultz
The Safelite people in Zeeland are great at fixing windshields. I had a small problem and they knew just what to do. Thanks. Ron Schultz
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June 2023 by Sarah Shea
I brought my car in for a standard windshield repair on a Friday of a holiday weekend. When I picked up the car, they had put the wrong part on, and it could not be fixed there (The technician didn’t explain it to me?). I called after the weekend, and they said they had to order another part - why they didn’t order it on Friday is beyond me. They said it would be at least seven days before the part can arrive. While I am waiting for this part, my car is drivable, but certain functions won’t work (lane keep assist and cruise control). I was supposed to take this car out of town this coming weekend, but that’s not going to happen. If you want a quality repair that’s done in one trip - don’t go to Safelite.
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April 2023 by Noelle Loomis
Got my back windshield replaced and had to come back to get it re-replaced as the first person installed it poorly. The rear defrost now no longer works on my car, but I do not want to go back again. Sometimes, it is best to leave well enough alone.
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April 2023 by Eric Rouleau
Replaced my vans window and did an awesome job! Quick and easy!
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April 2023 by matthew isbrecht
Do not stand behind their warranty or the customer. Poor customer service.Would not recommend
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April 2023 by Scott Berry
I went there to have a windshield replaced in a peterbilt semi truck and was quoted 1,560.00 dollars. I could see it if it were a one piece curved glass but it isn’t. It’s 2.5 feet tall and 3 feet wide. It’s only half of the total windshield. The last place that occupied the same building was Henderson glass and they replaced both sides for 360.00 dollars complete. I also was paying out of pocket. Just a bit overpriced. I don’t mind paying for quality work or parts but this is a total rip off. I went to a competitor and had it done for just over 200.00 out the door.
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March 2023 by Heather Crowell
Fast and great service had my windshield replaced and an oops happened called and got in same day to resolve the issue with no problem.....
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March 2023 by Tekeisha Wright
Very unprofessional and rude Arlene the older lady thanks for wasting my time 2x in a row! How do you leave a message with a kid but don’t bother to follow up then again it’s the Zeeland, Mi location so that says a lot without saying nothing!!! Don’t bother wasting your time with them!
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January 2023 by Preston Drew
I had my windshield replaced late summer, apparently just before the company changed to Safelite.My new windshield developed a bad leak after using car wash, so I took it back for warranty work. Basically I was told "tough luck" and that they wouldn't cover any previous agreements. I was told I could pay for another new windshield and install. This in spite of finding out there were numerous other recent warranty work claims from other customers.At the very least, a manager was going to reach out to me, but that never happened either.
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January 2023 by Sara Julius
I recommend avoiding Safelite Zeeland at all costs. I had my windshield replaced and it became clear the windshield wasn’t sealed properly during the first rain after the replacement when water came pouring in through the headliner at the rear view mirror. It’s been impossible to get a hold of the Zeeland shop and when I was able to talk to someone they were condescending and dismissive in addition to giving me incorrect information on applying for a refund. Now I need to take the car to an auto body shop for an estimate on the interior damage in addition to needing the entire windshield replaced again and I have zero confidence that process will go smoothly based on the service I’ve received to date. Meanwhile it’s going to take them four days before they can do the repair work, so the windshield is still leaking and it’s been raining every day. I recommend using any other local auto glass shop over this one unless you like water damage, rude service and 800 numbers that don’t go anywhere.
