-
October 2023 by Desiree Turner
Do your self a favor and just don't.I took my 2007 Expedition to them this last winter to have them diagnose a slight stutter on heavy acceleration. They told me it needed new heads (I had used them previously and not had issues so I believed them). When I asked if they could do that and what it would cost me I was told it would end up being cheaper to just do a motor swap. We talked pricing and I agreed to have the work done. We agreed that I would drop my Expedition off when the used motor came in.Fast forward a month or 2 and they finally called and said the motor was is. I arranged a drop off day and time and paid 4k for the work. They told me it would only take 2-3 days to have all the work done. After dropping it off it sat in front of their shop for a day without moving. This was my daily driver so I expected it to be done in the 3 day window I was quoted. I got a call a couple of days later saying the motor they put in was bad and they had to take it back out and get a different one. I ended up having to get a rental car as mine obviously wasn't going to be done in the window quoted. They repeatedly promised it would be done by the middle of the following week. I kept calling to check on it since I needed to return my rental. They then told me the second motor was bad and that I would be better to just swap heads from one of the used motors and put it on my original motor. During this discussion I agreed to have the timing chain and components changed since they had to completely pull the motor out again.I renewed my rental for a second week with promise all the work would be done by then. Second week comes and goes and it's still not done. I ended up having to make different arrangements for a vehicle since I could not afford to keep doing a rental. They claimed to have no loner car and wouldn't help with the cost of a rental. I continually had to call to try and get updates on my vehicle they never called me. They ended up sending it to their Brainard location claiming to not have enough space and a person to dedicate just to fixing it. After repeatedly calling they finally said it was done weeks later.My husband went to pick it up for me since we work in Brainerd and that's where it was. We were told someone would meet him there to get the keys. He waited 45 minutes for someone to show up. When someone finally did arrive they weren't even there to meet him but another couple also waiting for their keys. When he started it there were lights on all over the dash that weren't there when we dropped it off. There was antifreeze and oil all over in the engine compartment, my lift gate no longer worked, and the seat I dropped off to have them install was missing. I called Paradigm the next day about it and they said to bring it back. I dropped it back off and they had it for a couple more weeks. When they called and said it was done I went to pick it up.They had installed the seat but didn't put the buckle part on the new one. Within a week the check engine light came back on. I dropped it off and was told it was because my gas gauge didn't work and that there were stored codes for misfires. They cleared the codes and said should be fine. A few days later it was running rough, acting like it didn't want to shift right, and not idling correctly. I was told to swing it by but ended up having to call and have them tow it since I wasn't sure it would make it back to Aitkin. It sat in the parking lot for days before they picked it up. I was told it jumped the timing and it was fixed and good to go. A couple of days later I had to take it back to have them secure the mud flap/wheel well on the driver's side since it was just flopping around. It was also missing a lug nut. The lift gate was never fixed either.After all that it still didn't run right but Paradigm didn't seem to have any intentions of making it right. Here we are 6 months and about 4,000 miles later and it's now throwing a code for timing issues and misfires on all cylinders. I now am
-
October 2023 by Sean Larson
Fixed issues, simpler than I thought they would be.Services: General repairs & maintenance
-
August 2023 by Nancy Smith
Manager Nathan very pleasant & knowledgeable. Explained answers to my questions. If need be will be back there in Aitkin, MinnService: Wheel alignment
-
June 2023 by Barry Bedford
Over the Memorial Day weekend my truck broke down. I contacted Nate at Paradigm Auto first thing Tuesday morning hoping he could get me in to replace an alternator so that I could travel 8 hours back to my home in Iowa on Wednesday. He was extremely accommodating and told me to bring it in and they would take care of it. I had it towed 20 miles to the shop, and sure enough, the alternator had failed and was replaced quickly. Both Nate (the owner) and Steven (the technician) were very good to work with and VERY competent in their work.I had another matter (not associated with the alternator) come up before I left that I had them also check out. Once again, they worked me right in and fully resolved the problem. I cannot express how impressed and grateful I was with their customer service, patience and skill, and the whole experience of working with them. If I could give them 10 stars, I would!!!Services: Electrical repair
-
June 2023 by Frank Belisle
We have only used them once. But would definitely go back!
-
May 2023 by Lance Reardon
The air conditioning in my vehicle was not working and I was worried it might be the A/C compressor. I spoke with Nate and he told me I could bring it in the next morning. I brought it in and approximately 2 hours later he called and said it was only very low on freon and he filled it and tested the system. Very fast service and a fair price. I would highly recommend them for your vehicle needs.Service: Air conditioning
-
April 2023 by D Wilson
If somethings wrong with your vehicle, Nathan has good people here with good prices. Also good recommendations for work that may not be part of the services provided.Go here if you looking for things to make you go.?
-
March 2023 by Bill R
Fixed a small oil leek quickly with "minimal" charge. Great place
-
November 2022 by Robert Fritz
Got in the time that I asked when I called for an appointment people are courteous professional. I completed the tire repair and a good time frame sent me on the road and a few other things didn’t charge me I love these guys
-
October 2022 by Robert Colton
This one of the better auto repair shops I have been too and I'm a retired mechanic they have fair labor and parts are reasonable . I would recommend this to anyone needing repair.
-
September 2022 by Joseph Fontaine
Great service, prompt, friendly and affordable.
-
August 2022 by matt vogtlin
Updated review good service will bring back vehicle again.
-
July 2022 by William Wayt
I was stranded in Garrison and had to have my car towed to Aiken. I called them and they ordered the part. They did not have the part in stock but it was delivered early the next day. They came in early and repaired my car. These guys are really cool.Services: Electrical repair
-
April 2022 by Raya Toepper
I had an amazing experience with Paradigm Automotive! I was 2 hours from home when my car broke down, and they were able to squeeze me into their busy schedule to get me back on the road. When I called them about my car, Nate took action immediately to get my car into the shop and was very professional. They had my car back up and running in no time, and for a fair price. I have only positive things to say, thank you so much!
-
April 2022 by Doug Peel
Fast and easy to work with. They got my truck fixed and back quickly. I will be using them in the future.Service: Engine repair
