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January 2024 by John Koch
I have good news !! We bought a truck recently and your service and sales people were wonderful. Zack Kratz and Justin Jones spent the time with us explaining everything we could possibly take in on one evening LOL . It was very appreciated I would not hesitate to purchase again . Thank you,John and Cindy KochPS …. We love our new truck !
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January 2024 by DAWN Anderson
We love your dealership. Ryan and Joey are the best. The service department is awesome as well. You all go above and beyond. Thank you and Happy Holidays!
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November 2023 by Nicholas McPherson
Just wow. Brought my truck last August to get 2 new tires for my fronts and an alignment, was told one day by a friendly and very professional Mike Jolly and an estimate no more than $550. Four days later, my front tires were changed but the new back tires put on up front and was told an alignment wasn't done due to a possible oil leak? Refunded the $160 days later but still paid well over $550 despite not having the alignment done. Was also told if tires are purchased, mounting and balancing are free. Was charged 50 bucks per tire despite this and not told about and had to find out Halloween that it was still charged.Now today, because the dry rotted tires that were put up front gave me zero turning ability and stability...I ended up in the ditch this morning before work and there wasn't any ice!! Got it out and called Wuerfline at 745am to get the tires replaced and the alignment that was decided wasn't going to be done months ago because of the oil leak, right? I was told tires were in, alignment would be done and again, balancing and mounting would be free, 199 per tire and I would get a 50 dollar discount for the inconvenience of going in the ditch because of their decision.245pm comes, I'm told everything is done and to come on down whenever. I get there a bit later and was immediately transfered to a Kristal (redhead with a homely/rude demeanor) or something of the sort. I will keep this classy despite being treated and talked extremely disrespectfully and unprofessionally; I was brought to the front desk and the miss then proceeded to tell me I owe almost $700! I remind her of the discount since Mr. Jolly was away and was immediately told that I was lying! "Excuse me!?" I said. "If you want your vehicle today, you owe this amount sir, let's not play these games."I will exclude some dialog out of respect for others that work at this....I don't have words for how I was treated today but I do have the bank statements stating the young miss overcharged me by over $550. I also was not given an invoice or customer receipts but shooed out once I paid.I called one last time asking for the owner or someone who makes the calls around there and was referred to Matt Dugstad. Great...like I want to speak to a known drug user! Left a detailed voicemail and have not recieved a call back.There's several pieces of this story I've omitted out of respect for the Wuerfline family as I went to church with their family back in the 90s-2000s. I also used their auto insurance for many years. Honest, good people but the current employees and their borderline criminal and utterly disrespectful demeanor? Truth in Repair is a real Minnesota State Statute, as well as Theft by Swindle, these people at this dealership must think I enjoy being taken for a fool...let the lawsuits begin! Attourneys General as well as the Better Business Bureau will be notified as well.You'd be a damn fool to purchase a vehicle here! Same goes to get vehicle repaired here, unless you have the money and don't care, quite dim and don't understand the snatch and grab tactics used or just have gotten used to societies moral collapse and take the blatant disrespect from degenerate human beings like the young lady I had to deal with today.
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October 2023 by Pat Staebell
At the end of September we found ourselves stranded at the state park near Albert Lea with a blown return fuel line. I called Wuerflein's service dept late on a Friday afternoon and found out they were open on Saturdays! Got it towed in that night. The next morning Shawn the service rep called and said they diagnosed what we thought was the problem but had to order parts for Monday. Monday arrived but the parts didn't. Tuesday.....and yes the parts were there but once installed, the line kept popping off. These knowledgeable and talented folks then discovered that the reason the line kept blowing had to do with a faulty fuel tank selector valve. WOW!! They tried to order a new valve but it it didn't arrive in time for our departure so they just bypassed the reserve tank and plumbed the line back to the main tank. If you EVER find yourself near Albert Lea, MN and are in need of vehicle repairs, make your first call to Shawn at the Wuerflein service dept. To top it off, Shawn is an honest to goodness Duramax wizard!
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October 2023 by Courtney Eckert
Very poor will not recommend this place to any one took my Cadillac there for them to do a diag on my break system and them they “fixed” the line that was broken was told that the line needed to be done from the front to the back with a BRAND NEW line so ok told them to do that well they spliced the “new line” onto the old RUSTED line and said they did that because it was “already spliced” but i was told i was paying for a line from the front to back not for you to connect it to the old rusted line then the line they used looks like my 5 year old learing to do break lines ? then when brought back for yall to fix it right yall try to say my master has an “interal leak” but just did a diag on friday and didnt find that ? Funny to me then when your called out you just reply with well we can drop your car and pull it out and when told no your going to fix it free of charge or our money back yall are quick to do a refund and also when pulling it out of the shop to do a test drive pulling out one garage door and driving it around the building to the front is what yall consider test driving it to make sure its safe for a customer? HIGHLY NOT RECOMMEND!!!
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September 2023 by cheri chapek
Went in knowing what we wanted for a vehicle and Brody Paulson had us in our new wheels in just a few days! He was great to work with and the staff at Wuerflein were friendly and helpful.
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August 2023 by Michael Werner
Justin and Zach did a fantastic job at answering all of our questions and concerns. Both were very knowledgeable with the vehicle brand and model we were interested in. (Honda pilot). Both were extremely professional at their jobs and were not pushing us to purchase this vehicle, and both stayed well after hours, away from their own families, to figure "numbers" that would work for our budget. 110% would recommend to anyone looking for a quality used car. They had our interests in mind "family and safety". With their confidence, they have made me confident that this purchase was the best decision for my family's safety. Again, would very highly recommend to anyone! Thank you gentlemen for all your hard work and making this all possible for us!
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August 2023 by Joshua Johnson
Joey & Zach were awesome to work with during the car buying process! Communication was great, they gave me time to have my own mechanic inspect the vehicle, and the buying process was quick and easy once the car was ready. The car had been a lot of fun to own and drive so far. Thanks again!
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August 2023 by Becky Kreger
Great first time experience! We bought a used vehicle from them that had to go through inspection. One of the seatbelt sensors were bad and it took three weeks for them to get the part. During this time, Joey kept us updated at least twice a week as to what was going on with the sensor and also the other minor repairs they were doing during the inspection process. They also completed a couple minor repairs that we requested even though these items weren't included in the inspection. The vehicle was detailed out nicely and they sent us on our way with a full take of fuel. On the day we picked up, computers were not working properly (was affecting all dealerships not just theirs) so all paperwork had to be done by hand. Took a little longer but the outcome was great. Joey and Zach were both attentive and apologized for the inconvenience. Will definitely go back to them if we need another used vehicle. Thanks much guys!Dennis and Becky Kreger
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August 2023 by D W
We stopped in a rental car today. Our car felt like it was going to fall apart. They checked for safety issues and diagnosed the problem. They rotated a tire to make the rest of our drive safe and not so bumpy. (No our rental company was no help but that's for a different review) thankyou to Shawn and every other awesome person we talked to there today!!!!!!!!
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July 2023 by James Kaufman
Great experience! Justin kept me informed about everything. Thanks Justin!
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May 2023 by julie w
I was told I needed a new battery. I asked them to not put it in as I could get it cheaper elsewhere. I drove it home and had it tested and it test fine. I’m glad I didn’t spend the 342 dollars to have a new one put in. I was feeling like since they were doing a warranty claim they were trying to find other ways to make money off me. Not impressed !! My experience of purchasing was amazing with my salesman and I thought before I left my car to be fixed the service guy had done been great until I got the call that the car was fixed but needed a new battery. Not sure where I will do any more warranty work if I need it but not satisfied with how things went there.
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May 2023 by Luna Sleeger
Friendly and fair! We love the vehicle we bought! Justin and Zach were very helpful and made us feel valued as customers.
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April 2023 by Alison Kassuelke
The service technicians were excellent and efficient to get my vehicle in, diagnose the problem and the part arrived earlier than expected. The loaner was nice and reliable too! Excellent service overall, especially when you are not expecting to need it. If you happen to need a new vehicle, want to replace an old one, or just need service on the one you have, this is the place to go. No hassles, just honest service.
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April 2023 by james schneider
I purchased a 2013 Equinox and had an engine issue. I had bought "as is" so knew the issue was probably on me but wrote Ryan just to make him aware. Well an hour later Matt called me and asked when I could bring it is to be looked at. Long story-short they ended up basically rebuilding my engine and they covered it all!! Ryan, Matt and the whole crew went way and above and definitely made my year!! Very highly recommended!!Jim Schneider