-
October 2022 by Claire J.
I wish I could give them no stars! I made an appointment to get my tires changed and they called me the day of saying they were short staffed and were closing early which I was fun with. They told me to come back the next day at 1:30pm. When I got there at 1pm they told me they didn't have me written down and I never made an appointment even though I had to special order my tires that they had in the back room with my name on them!! They didn't start on my vehicle until 3:30. They took the hub caps off then told me they couldn't change my tires because I had a broken stud. You can see the studs on my vehicle before taking the hub cap off. Then when they were putting everything back together it took them another hour. I didn't leave until 4:30 ish!! When I got home I looked at my studs and I saw the broken stud and it was a fresh break. I think they broke my stud and didn't want to say anything and get in trouble. I will never go back to this place! I suggest if you need to get your tires done go to good year in Albert Lea or go to owatonna or any place but here
-
October 2021 by Destany L.
I order a tv for pick up it had factory issues so i had no choice but to return right away i called up the store and i got the grouchest man who answered in short i had to come in to customer service. The way i was treated was embarrassing. I was yelled at and pretty much blamed for the factory issues. He refused to help me grab a new tv or even find someone who could help me. I couldnt even exchange it. I had to buy ANOTHER tv and wait for my money to return on my card a week later. I never felt so belittled by someone who was supposed to provide a service and made me feel like i was just a waste of time. Ill never return to the customer service again if i see him working while needing any assistance. I felt so vulnerable and hopless since it was 7:30pm i was stuck with only him working. Walmart has such low standards hiring staff to represent their company and its sad they have to treat people with such low worth.
-
March 2020 by Alice C.
I have always had wonderful service at the store, whether at customer service, the pharmacy, or picking up an online order. When I had a concern about an order, the staff went out of their way to resolve the issue. Always friendly and helpful!
-
February 2020 by Patricio F.
I went there and purchased a $45 wifi router. The purchase was simple enough but like many people I lost my receipt when I needed to return it. I walked in the front and the door sensor went off I stopped and waited for an employee. They said to continue on to customer service. When I got there I was told that nothing could be done without a receipt. They treated me as if I stole this thing. They weren't willing to compromise. They said its store policy but when I looked online it says all I need is a photo ID and I could get store credit which is all I was asking for. Their online helpline simply noted the situation but did nothing to resolve it.
-
October 2019 by Wendy K.
I have to the Albert Lea location several times, and could not get someone to check me out for a business purchase. Today, I was told by the clerk, that he would be willing to check out part of my order? Each time, I saw many employee standing around, I DO NOT work here.
-
July 2018 by G. K.
What's going on? I have purchased several products at this location that after I got home saw they had expired! AIso, Wal-Mart phasing out the name brand products I choose to buy? It's difficult to find cheese, chips etc., that is made by someone other than Wal-Mart! The produce aisle has also gone down hill. Yesterday I had my fingers poking right into the mushy lemons! I've asked about the meyer lemons they had listed online as available at this store. I was told by the employee how she does not know whats going on because shes been gone. She made about 5 excuses, then I offered to go look in back for the dang lemons! Sheesh! I returned to this store 4 - 5 times after seeing the availability online. No one can help I guess? I reached out online too and was ignored. At Wal-Mart when I smell the fruit for ripeness, I get nauseated. The peaches, cantaloupe and pears have no smell or ripeness! I buy them and wait a long time for them to ripen. The outside gets mold and the inside has no flavor and is crunchy! Not a quality you look for in a peach, cantaloupe or pear! The last 2 watermelons I bought there were no good. I threw the 2nd whole one in the garbage as they were way too over ripe! I am going to start supporting local businesses that care about us by purchasing more at Nelson's, the farmers market or HyVee instead.