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February 2024 by Holden Mahon
Francis was a great representative, all information up front.
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February 2024 by Sheri Boelman
Frances answered all my questions effectively and timely
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February 2024 by Avery Reicks
Sheila was very helpful and responsive!
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February 2024 by Judy Bors
Sheila was exceptional to work with. Very informative and kind! Thank you! Judy
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January 2024 by Nate Hanson
Shelia was able to get us set up with high speed internet at the church without issue on a quick timeline! The install tech (Jake?) was quick and efficient too and understood our needs and was able to help get us up and running. Thanks for providing the service!
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January 2024 by Mackenzie Kallenbach
Francis was very helpful & there was good communication.
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January 2024 by Eric Mullen
Flawless sales experience. Responsive and honest interaction!
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January 2024 by Kimberly Eckstein
No one has returned our phone call
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January 2024 by Don Nesmith
Since Gigfire purchased Rural Comm wireless internet service in Southern Illinois, service is down more than up. The techs in MN don’t have a clue what they are doing to maintain this network. They must of done away with local techs in Farina IL that can maintain the local network. The techs on chat on Gigfire web site just give generic excuses and you can’t talk with the people that can maybe fix the problem. Rural Comm was finally getting the service reliable then sold to Gigfire, that ended reliable! Dishy is on its way!
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January 2024 by Kris Schewe
Absolute worst internet company to service my area. Outages every other day. Constantly talking with tech support that does nothing to help. They say their network people are working on it, but weeks go by with no resolve and no contact from any sort of contact from anybody at the company. Our service has had constant interruptions for months at a time.
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December 2023 by Allan Schaefer
Our internet service took a dive and working from home we have to have reliable service. GigFire was very easy and user friendly to choose a package and set up installation; I was able to do the majority of it by text messages when I had a free minute throughout my day. Pricing is very reasonable for our needs and after initially telling me on 11/30 that it would be about a week and a half before the installation I got a call today (12/1) to schedule a day that ended up being three business days later (12/4)! If the internet service turns out to be as great as the customer service has been we will be very happy and would highly recommend to anyone!
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December 2023 by Shane Huck
Service and quality of product have gone down hill drastically in the past few months, after the switch from LTD Broadband to Gigfire. Speeds are no where close to what is being paid for and often times there is no internet at all. After several calls to tech support over 2 months, the service has continued to get worse.No real answers or timelines can be given, and when requesting to terminate service, the hidden fees started coming out. These were also never an issue under LTD Broadband.I would highly recommend looking elsewhere for rural internet service.
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November 2023 by Chet Stuemke
Rural broadband internet. Service speeds slower than dial up, but you pay for high speed. Former providers before buyout fixed issues, seems new management just ignores. I have to go to town to be able to do online work I should be able to do from home. Very frustrating!!!!!
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November 2023 by BJ Douglas
Sheila helped me without hesitation. Very nice, personable and knowledgeable. It is a pleasure to work with a firm's customer service that is friendly and happy to help.
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November 2023 by Ashley Sullins
Francis was knowledgeable and efficient, he answered all my questions and helped set up service quickly. He made changing providers stress free. Thank you!
