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February 2024 by Jd Alford
Just made a phone call asking for a part guy didn't even sound like he was interested in selling parts and or trying to help me place is a joke
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August 2023 by One Mike to Live (One Mike to Live)
I can't entirely blame the folks at O'Reilly for not wanting to take out other people's trash. However it's the little courtesies that have the biggest impact on your business.By taping the ash tray on top of the trash can to keep people from discarding things like my lunch sack from McDonald's, what they're telling their customers is to spend their money with them, but take their trash (which apparently would include cartons from the parts put on immediately at their store) with them.Since the courtesy of placing a usable trash receptacle out front for customers use is beneath these folks, I've decided to take my money elsewhere.Advance Auto Parts was more than courteous enough to provide not one, but two trash cans out front for customer use, and thus the reason they got my $184 sale rather than it going where my loyalty until now has been, with O'Reilly Auto Parts.As I said, it's the little things. Perhaps it's time to rethink this nationwide relationship. After all, Advance, Auto Zone, Napa, and Car Quest are nationwide too.Michael KennyOversize Services, LLC
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March 2023 by Tif (Tif)
Sold the wrong size part even though we asked if they were sure.. only to have to drive across town 3 times
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February 2023 by Troy Christensen
I arrive 20 minutes before closing and I get help from an employee that stands behind me saying over and over that he is closing at 9:00.. The money they have lost and will lose because of that employee will be in the thousands of dollars.. Plenty of Auto Part stores in Albert Lea, MN..
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September 2022 by Bobby Greenlee
Ok place nice guy
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June 2022 by Michelle Henderson
The lady working there was hilarious and vary helpful! I would definitely shop there again!
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June 2022 by Joel Bocardo
Nice place to buy car stuff
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June 2022 by Tim H.
There are half a dozen such places in Albert Lea. This location the owner/manager would rather argue with if you're right then admit he is wrong. Any other place the item I purchased, an oil additive, would have made a few attempts, realized the product was defective and make it right. I went back to the store because it wasn't coming the bottle. Rather than want to make it right after 2 attempts he actually pulled it all the way out the bottle, wraped the product around hand (yes it was that thick which should have been his first clue) 5 times before declaring that it defective and I should go grab another bottle. I don't know a ton about cars but I do know if can pull out a liquid (even though thicker liquid the empties more slowly) with your hands and wrap it around your hand even once that should tell you it's a bad bottle. He would argue semantics (word choice) to "save" $15 then to make it right from jump. Stores that have defective products on their shelves have a recourse with wholesaler. Products can go bad from time to time. He even admitted he had never seen that happen, but rather than accept that he would have a disabled man stand there will he pull the oil additive out of the bottle like taffy than admit I was right to complain. So much for the customer is always right attitude. That man gets up in his chest if you question him instead of taking the attitude his others do which is lets go see what the problem is and I will make it right regardless. He even watched me put the second bottle in with no problem. He is right no matter what and you better not have the audacity to challenge him. If he tries to defend himself on here don't believe any BS. He was not cordial at all. He had an attitude the minute I asked him a question. Go to Auto Zone or Napa instead.
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March 2022 by Lyndon Stinson
The employee went out of his way to help. He installed my wiper blades for me!
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February 2022 by Matt Maras
Was 3 below and daughter's battery was dead at work, jumped it and took it here and they put battery in when other auto store said they wouldn't due to how cold it was. Thanks Craig for your help and we were on our way in no time!
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February 2022 by Gabriel Homeier
Always the best help when you need it for auto parts
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December 2021 by Tory Stulen
Andrew does a great job getting the parts I need, even if it’s almost closing time on a Sunday.
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November 2021 by A Hummel
They were really helpful they made sure that I got the part I needed that very same day that afternoon! I was very impressed!
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October 2021 by BETH ANDERSON
Employees were friendly and helpful.
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October 2021 by Lenette Vinzant
Staff was very friendly
