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October 2025 by Amanda Matajira
Had a great experience at the Coach Outlet store. It was beautiful and clean, great options, lots of good deals and big selection of clearance items. Big shout out to Tatiana for helping me select birthday gifts for my sister and mother in law. She helped me narrow down and ultimately choose the right ones. Thanks Tatiana!!
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August 2025 by Julie Peterson
Kind helpful staff✌️
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July 2025 by Bella Diehl
Customer service was incredible and the manager was so generous. Great experience would definitely recommend!
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July 2025 by Julie Vergin
Wonderful prices and selection.
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August 2024 by Geofrey Burgos
The store assistant was outstanding. She helped us find options and listened to what we were looking for. The assistant made a huge impact to our shopping experience. We loved it.
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August 2024 by K A
This store will sell you used/damaged products without considerable accountability. Avoid at all costs.
Edit: They also expect you to go out of your schedule to return products even when the errors are out of the scope of your own control. Coach might be tanking as a brand and a customer service pioneer.
Let me tell you as somebody who grew up alongside the latest & greatest brands represented in the industry, from angles of both front & back of house as far as retail etiquette is concerned… this brand seems to have evolved into a “Gotchya” brand. Yes, the quality is appealing. Yes, the styles are in fashion. But let’s not forget that the CARE the brand offers is borderline obsolete… if you grew up in the late 90’s or early 00’s, don’t let this brand gaslight you into thinking that they can deliver poor customer deliverability just because the corporate mantra hugs old company values. Spend your hard-earned money in places where the value is more justified. We all work.. we all care.. but when companies like this lean on complicity or of lack-there-of, let’s use our best judgment and aim our income spending where the value of effort is reciprocated.
Maple grove 2024 = Brooklyn Park 2012 (INMO) <I know it’s not the Albertville location but the frustration is consistent regardless of location and resolution>
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August 2024 by Amanda Chose
Unfortunately, the purse I should’ve received as a gift had noticeable cigarette marks on it, which was quite disappointing. The marks are clearly visible and affect the overall appearance of the purse. Customer service & proper management should be aware that the issue shouldn't have occurred in the first place. I suggest improving quality checks before shipping items to ensure customers receive products in pristine condition. Based on this experience, I'm hesitant to recommend the company.
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June 2024 by Yvonne Brown
Went to Michael Kors store next door the Sale they had was amazing. I just went to take back a return and ended up getting a purse and matching wallet for less the $100
UNBELIEVABLE
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March 2024 by Venisha Johnson
Nicole was wonderfulBest customer Service Ever
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March 2024 by Mandy Toboleski
One rude staff... otherwise ok. Even clearance was pretty pricey.... Sunglasses could have more of a selection...
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November 2023 by Dre
The person that helped me was very nice and knowledgeable. Made me feel valued and not someone whom would steal from them like some stores. VERY NICE EXPERIENCE
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September 2023 by Amanda Cotton
Excellent service
Excellent staff
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September 2023 by Juan Carlos Villafan
They have good prices for a jacket and some nice tennis shoes.
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September 2023 by Diana B
Went for a sale, and found what I was looking for
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September 2023 by Erika Guerra
A place where everything is found
