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July 2023 by Aubra Moon
If your teen wants to open their 1st account, don’t go here. Had a unique circumstance & we were passed around to multiple people, over several days, told we could, then we couldn’t, all while the temporary teller from another branch gossiped with someone who walked in about our situation. It was so embarrassing. Had to fill out all the paperwork, take time off work to go in, since their hours are so short. All for nothing but horrible customer service, humiliation, & a waste of time. When we called to inquire, we were cut short & told “I know the story, & we are too busy to help you.” Complete lack of empathy & professionalism.
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March 2023 by T Williams
My family absolutely love the professional service. The staff is very nice & personable
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October 2021 by Desi B.
Don't walk in with bills and try to get change for them if you're not a member of the bank they refused to make change! It's just change.
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October 2021 by Adam Birman
They will not change $20 bills for $100 bills. Wow. It takes ten seconds to do that. I bought a house in town and will go establish some accounts at Highland Bank. They have done that for me.
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July 2021 by Derek
Always helpful and always friendly!
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April 2021 by Rebecca Anderson
Have to be “member” to buy quarters.
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November 2020 by Jeremy Tiedeken
Great bank to work with. The Albertville location has the best staff. Always make you feel welcome to bank with them. Very professional staff.
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October 2020 by Tesa Brown
I was in the other day to deposit money into one of our accounts and after a rough day it was great to see the smiling faces of Karena and Diana! Those two always make rubbing too the bank a fun outing. They are always smiling and welcoming and they know their customers! Thanks for bringing a smile to my face and reminding me why this is such a great community to be a part of!
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October 2020 by Blake B
I've been banking here for years, they have become the Cheers bar of banking! Everyone knows and welcomes me by name. They always make sure anything I need gets taken care of and when I had my check card stolen, they worked fast to get my money returned. I love Premier bank and all the awesome staff! There is no better way to start or end my day then stopping by the bank and seeing their faces!
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October 2020 by Chris Brown
Very friendly staff who recognize you and greet you immediately as you walk in the door or use the drive thru. I always see tellers Diana and Karena with smiling faces. I appreciate their warm conversation and service!
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October 2020 by Josh Leyh
My store has been banking with them for years. I see Diana, Karena, and Mary quite often and they’re always very nice and helpful.
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October 2020 by Morgan Broten
Tellers are always crabby and quite frankly some of the rudest people I’ve had to deal with at a bank. Karena is especially rude whenever we come with more than 2 deposits. Looking at taking our business account elsewhere.
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March 2020 by Joshua Christian
Always smiling and friendly staff. Welcoming and good at their job.
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May 2019 by Carolyn Hagen
EXCELLENT BANK! I have used this bank for over 12 years. I always get great service!! It means a lot to have people know your name.
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August 2018 by Diana Bible
The girls are friendly, personable and if they don't have the answers they will find it for you! Love this bank and would highly recommend it.
