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August 2023 by Lisa Pyle
Incompetence at its finest. Bought a brand new boat, financing was a mess and they struggled to complete the paperwork correctly. Signatures were missed twice, which delayed our paperwork being submitted. Our boat and trailer tags ran out. We have to sit and wait for trailer tags because they drug their feet and couldn’t get the paperwork right. Brand new boat in the yard…..go somewhere else.FOLLOW UP: I am not sure about the "two sides to every story". Who wants to buy from a seller that you have to debate with? I am not sure where our blame is as the customer, seeing how I didn't do anything but leave an honest review. The bank cannot process paperwork that isn't completed correctly. The paperwork was sent in three weeks late, as acknowledged in the voicemail that was left for me.
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August 2023 by Jeff Pyle
Paperwork was a mess from day one when they were not even ready for us as scheduled. My temporary (21 day) trailer and boat tags ran out because finance struggled to complete the paperwork and submit it quickly. The salesman reissued me a 2nd, 21-day boat tag, but my trailer ran out 11 days ago. I called Alex Auto today to check on the trailer tags and the salesman was rude and blamed the State. Pretty expensive Lund lawn decoration I have sitting in my yard right now....as I sit at the lake and watch everyone else fish. Stay away!Update: Finally got the numbers and plate. The vinyl stickers they sent were the wrong number. Boat is still in the yard.
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July 2023 by Annie Clark
I'm so disappointed with Alex Auto & Marine LLC. We brought our boat in to them in mid May because we wanted it running when our company arrived from NY on the 4th of July. We know how busy boat repair can be in the summer, so we explicitly brought it in early and stated we needed it by the 4th. After calling to check on it a number of times, we finally got it back on June 26. We paid about $800 for a new carburetor. When we removed the boat cover to put it in the water for the first time on the 4th, the boat was completely dirty, and it wouldn't start. Needless to say, we didn't get to boat on the 4th, and it went back to the shop on the 5th. As I type this, it's still not done. I don't like to leave negative reviews, but the service has been so poor I feel people should know. Update: 7/11 We paid an additional $600 to fix our boat that should have been fixed properly the first time around. The manager called my husband and daughter into his office to blame them for the issue he should have fixed. I'm shocked at the service we received here. I've only had one other issue with our boat in the past, and that time I took it to Miller Marine in St. Cloud because the local shops were full. The service there was amazing by comparison. Worth the drive. I will never use Alex Auto & Marine again.
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June 2023 by Ron Fritcher
We started the buying process of a new/used boat in the spring of 2022. We met with several marines in the Alex area. Right from the start, the owner spent time walking us through the different models and their dealership process to ensure complete satisfaction. Thereafter, we stopped back and met Jay Johnson. Jay found us the perfect boat! We are very detailed buyers. Jay answered his phone/text every time, including nights and off hours. He is truly a testament to the term "exceptional customer service". As first time boat/lift owners, Alex Auto & Marine has truly provided us the with the confidence that whatever we encounter in our journey ahead, they will be by our side to provide whatever support is needed. I cannot say "Thank You" enough to Jay and the Alex Marine team for all the efforts they have made to make our dreams one step closer to being completed.Ron & Diane Fritcher
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November 2022 by Aaron Peters
I’ve bought two boats here and I’m about to buy my third. I live in the cities but won’t hesitate to make the trip anytime I need something from them. Todd and his team always help me out.
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September 2022 by Mark Thompson
Bought my new Beach King lift 5/k vertical lift and had no problems with it throughout the year. Bryan is the salesman who helped me pick out all the features and I really like it over my previous Hewitt vertical lift. I’ve been using this business for at least 12 years now for servicing my two different boats I’ve own and I’ve had no issues with them whatsoever over the many years. Highly recommend them.
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September 2022 by Marie Merck
Jay was our sales rep. We traded in 2 older avalanche pickups for 1 that was newer, there was negotiating on the deal & we walked away feeling good about it. They will throw some numbers your way but they will also listen to you-to come to a happy place! P.S. Ask for Jay!?
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July 2022 by Kris Hofstedt
Outstanding service by Jay!!!We will definitely recommend Alex Auto and Marine to our friends and family!!
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July 2022 by Turning Tide
Bought a used boat from these guys 6 years ago. Know what's better than a great boat - great service. I grew up in the Midwest but live near the politicians in Washington DC... believe me when I say I know the difference. They do great maintenance, quick repairs, special orders, electronics, conversion to 36V, a great fab shop and superb detailing. I will buy my next boat from these guys.
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June 2022 by James Sipprell
Ordered my 2022 Lund Impact XS last fall and it was ready for the opener. Jay at Alex Marine did an excellent job navigating all the things you need when ordering so that you won’t have buyer's remorse. It’s all about the details and Jay answered all my questions and provided solid information. This spring I picked up the boat and have to say, their team installed all the electronics clean and neat including the aftermarket Drotto latch and Eazy Steps.Overall I had an excellent experience ordering through Alex Marine. They take good care of their customers and I would highly recommend ordering your new Lund through them.
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January 2022 by Bart Cochrane
I had a snowplow installed on my truck and there were a lot of issues. I paid top dollar price for install and I got backyard mechanic quality work. I called and complained and he wanted me to drive 100 mi to have his guys touch my truck again. You didn't do it right the first time why would I want you to touch my truck again and waste my time. I don't know how they do on boats and that side of things but I definitely wouldn't let them touch your vehicle. I made a payment for the plow and then I made a payment for install and if my payment for install hadn't gone through already I would have canceled it. And paid him what it was actually worth.
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December 2021 by Grant Mueller
I have reached out to the folks at Alex auto and Marine multiple times regarding several different boats I saw online at different times. Every time without fail they had already sold the product I was interested in. I hope this motivates them to more accurately update their online listings.
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November 2021 by Niki Montgomery
We purchased a new pontoon in June 2021 from Jay at Alex Auto & Marine (as well as a new Dock in 2018 and Lift in 2020). Jay and the entire team worked with us to ensure we got exactly what we wanted in our new pontoon and went above and beyond to help get it to us from the manufacturer as soon as possible. They are quick to respond to any question or issue. We appreciate all of their support and will continue to work with them in the future!
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November 2021 by Keticha Gratke
Thank you Alex Auto & Marine for making my purchase of a 2021 Snoway 9.5 ft snow plow such a pleasant experience. 5 stars for the friendliness - financial team Jerry. 5 stars for sales team Byran and Jay. Good work with the installation - Brandon, thank you.
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November 2021 by TswvNyaj Koo
I just purchased a brand new 2022 lund adventure from Alex auto and marine. Best customer service and very friendly. Thanks to Bryan and Jerry for making my dream come true.
