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September 2023 by Angel Kvitek
I had trouble from the moment I opened my account. But the major trouble started when I had a semi large settlement check out in the account. I took out some right away and left the majority in there. Within days I went from $9000 to $.55. It was just the last month and a half ago sumner 2023 over Holliday weekend. Police where notified immediately. I had tons of evidence proving I was not doing what the bank was saying I was doing and it was all given to the police ( pictures taken, verbal statements) and the bank handled things very poorly and rudely. They in the end decided even with all info from police saying I was hacked said I still did it. Then ended up closing my account and keeping around $6500. They are the rudest people to work with and the worst bank around. It has been since found out I have been taken for identity fraud and I still do not get my money back.
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February 2023 by John Benik
The new app is terrible and hard to read. I think it's a little cartoonish. The old app was just fine.
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October 2022 by Derek Fischer
I would be weary of banking here. The branch manager, Tyler, is quite vindictive. I held 4-5 accounts here. Then they were closed one day because we had a disagreement. He had a smile on his face the entire time. Quite creepy.
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July 2021 by Caitlin Ruppert
I just started banking here. I got a personal loan and Matt made everything so easy and painless. I'm thankful for the helpful, friendly staff and appreciate their service!
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July 2021 by Amber Alberts
We have been banking here for over 6 years and have various types of accounts with them (checking, savings, loans). Easy to work with on all levels.
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July 2020 by Josh Anderson
Great Bank! I have all of my personal loans through them Tremendous rates easy to work with!
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April 2019 by Tyler Bundy
Great bank to do business with. Each of our interactions with the various members of staff have been quick and pleasant. Won't be banking anywhere else.
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May 2018 by Harmonie Antones
It's hard to find a good bank that doesn't have a fee for every little thing. This bank isn't just good, it's excellent! They know your name when you walk in or drive up. They have cookies! If I had issues they would do whatever it took to resolve it. I will miss this bank when I move to WA.
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September 2017 by Colton Wallace
Recently started banking at Gate City they have a great staff, very fast, very friendly, and very convenient. If you're looking for the best option in banking around the Alexandria area, you found it.
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September 2016 by Albert Miller
We have been with GCB for around 4 yrs and here are just a few reasons we don't go anywhere else. Beats any small bank for their recognition of individual clients. Beats any big national bank for their level of security and free ATM service nationwide. 100% refunded if you happen to incur any ATM fees. Great rates on auto loans. And one of the best banking apps out there. Would recommend trying GCB for both business and personal accounts!
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March 2016 by Matt Esping
This is the first bank I've ever had where I enjoy stopping. Staff is extremely friendly and helpful. I'm very glad that a friend recommended me to this bank. I recommend this bank to everyone I know.
