February 2023 by Tracy Goff (Tracy)
On 1-23-23 I drove my car there to get new instrument cluster programmed to car and after having my car over 3 hrs longer than supposed to they pushed the car out no longer starts and they are unwilling to fix it. They don't take any responsibility, i had to pay to tow it 35 miles home, they erased my keys programming so the car is junk. They said they programmed the key, liars 2 keys are needed for that and i only had 1. They victim blame. Blaming it on the starter, transreceiver, wiring.... When any person can see they triggered the PATS security system by the flashing light and code 15( key not programmed to car). They are rude, incompetent and down right liars and thieves.. And the best part.. They told me to take it to a mechanic! I replied.. Thought that's what i did but apparently not.. DROVE CAR THERE, TOWED IT HOME.. NOW IT'S JUNK THEY SHOULD PAY TO GET NEW KEYS CUT AND PROGRAMED TO CAR! AND THE MANAGER KNOWS NOTHING WHEN I TALKED TO HIM ALL HE COULD SAY WAS I DON'T HAVE A ANSWER FOR THAT.. TAKE RESPONSIBILITY!