-
July 2023 by Brianna Jordan
While being required by the county to provide bank statements - NNB was the only one out of 3 banks in town that we’ve been with for years and years that charged for statements. While they seemed aggravated by the request, they very reluctantly reduced the per statement price (as statements were not available online and the ones that were available online required you to agree to online statements for all future ones) it was disappointing that they were the only ones unwilling to help with this requirement. Kindness and empathy for client facing associates also goes a long way and that was also missing in our interactions. Choose another bank (so many others to pick from!) in town if you think you may need statement copies or customer service assistance.
-
July 2022 by Shawn Reilly
Great working with Chris Merton in commercial side of bank business. Thank you!
-
May 2022 by Joey Crouse
Chris Merten at Neighborhood National Bank is wonderful to work with. We have done multiple loans with him. He is from the area and knows the area very well. He is very knowledgeable, very prompt, and just makes the process easy and stress free. I would recommend Chris at Neighborhood National Bank for your next business/commercial loan.
-
April 2022 by Les Dreger
NNB has a quick response when requesting interest rates and applying for a loan. They have competitive rates. When you deal with their staff in-person, they are friendly and helpful. Highly recommended.
-
March 2022 by Wade L
Chris and the staff at Neighborhood National Bank have been great to work with. I have had my business accounts and farm account with them for years and they remind me of the way banks use to be years ago. Very easy to work with.
-
March 2022 by Connie Hammje
I have business and personal banking accounts with the Alexandria NNB.The staff is always friendly and efficient. The lobby and drive-up hours are customer friendly. I also appreciate the convenience of their safety deposit boxes.
-
March 2022 by Nita Wittmer
We absolutely love NNB. All of the staff are so helpful and only a phone call away.
-
March 2022 by Tyler Golberg
Chris was great at helping us with our business financing needs.
-
March 2022 by Randy Heaton
Neighborhood National bank has been great to do business with.
-
March 2022 by Traci Klaphake
Chris Merten is amazing and went above and beyond for my business needs!
-
April 2021 by Jo Wiener
This is the best community bank hands down!
-
October 2019 by Annie Casas
I’m extremely disappointed. I just opened up my account less than a week ago. I can still count on one hand how many transactions I’ve made. Checked my balance this morning and somehow have been shorted $150! Called the bank to see if maybe it was just a system error, cause the available balance doesn’t add up correctly. Instead of doing the math they just read up the last couple of transactions and expected me to understand my balance. I had to explain that I just opened my account, have made two deposits and used my card 5 different times. I know exactly how much should be in there. Now I’m waiting on a call back cause they couldn’t figure it out over the phone. Now all I wanna do is get my money back and move to a different bank. This is absolutely not ok.
-
November 2018 by Desiree Wilson
I love banking at neighborhood national bank because the tellers are all friendly, polite, helpful, greet you with a big smile, and know you by name.
-
February 2018 by Bruce Berger
Exceptional bank period. Open earlier and later than the other banks. Never a long line. Friendly personal service you can't get at a big bank. Open on minor holidays when all the other banks are closed. No BS, this review is honest.
-
October 2017 by Tom Wegner
Very poor customer care and nobody stands behind their word in the commercial lending. They've changed commercial bankers 5 times in the past 10 years. BE AWARE of the default fee of $999.00 at the end of your loan. The bankers say don't worry about it, we will credit this fee back after the loan has been modified. The truth is.... over a period of 10 years they ended up charging this fee 3 times and not willing to credit it back. I've moved my banking to another bank in Alexandria and I'm much happier.
