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December 2023 by Devin Prater
Very professional, good pricing and got my pickup done fast!
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December 2023 by Brian Peters
Keith and the crew are awesome. Great customer service! I've been taking my 3 cars there for a couple of years now. Highly recommend.
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November 2023 by Dan Parsons
I’m a certified diesel mechanic who brought my truck to This place to have an alignment done..I can’t even believe I’m saying this but this place actually told me my truck needed $1800 of suspension work in the front end of the truckI took a video of all of the suspension components in the front end of the truck before bringing it to this shop To show that everything is tight and nothing is loose at all anywhereThey would not align my truck and blatantly lied to my face, saying that I had numerous loose pieces of suspension, which is not true at allI brought my truck over to heartland auto in Ramsey to have them align the truck and wouldn’t you know it! My total was $129 for the alignment and no parts needed. Everything was tight. Absolutely unbelievable. I wouldn’t recommend my worst enemy to go to this shop Merlin…
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November 2023 by Hannah Bramer
Everyone was so kind and helpful. They took care of my oil change in a very timely manor.
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November 2023 by Valerie Knight
Very quick. Clean waiting area. Pleasant friendly service.
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November 2023 by Alex Far
I did alignment here for my 2017 Nissan Altima. They are awesome mechanics. Alignment is great, steering wheel is straight, the car doesn’t pull to sides at all
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November 2023 by Steven Sweet
These guys are great to deal with. They do great work and always get me in with little delay.Service: Auto brake repair
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October 2023 by Barb Taylor
First time at Merlin and I’ll be back. They were quick to find an appt and the work was done quickly. Very friendly.Services: Air & cabin filter replacement
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October 2023 by Alyssa Hostad
Awesome service! Definitely will be where I take my car regularly.
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October 2023 by Super Buyer
SCAM ARTIST!! I REPEAT SCAM ARTIST! Do not go to Merlin Complete Auto Care.I feel compelled to share my recent experience with Merlin Complete Auto Care, and I must say it was nothing short of a complete scam. I strongly advise against ever going there.Here's a brief summary of what happened during my visit:They provided me with an outrageous quote of $6,920.00 for suspension work that was supposedly necessary before they could proceed with a simple wheel alignment. To add insult to injury, they had the audacity to tack on a $35.00 "rack" charge. I had recently replaced my struts at the dealership, and there was no way there was nearly $6,920.00 worth of suspension work needed. Clearly, this was a blatant attempt to scam me.Despite specifying a full synthetic oil change on the work ticket, they proceeded to use SEMI synthetic oil in my car. I can only wonder how many unsuspecting customers they have deceived in a similar manner.To make matters worse, there was no acknowledgment of their wrongdoing, no apologies, and no attempts to make things right.Thankfully, I took my business next door to Christian Brothers, a reputable auto care establishment, where I had my alignment completed without any issues.As a result of this scam job, I have initiated a chargeback with my credit card company to recover the full amount.Please take my experience as a stern warning, and steer clear of Merlin Complete Auto Care. They are nothing but scam artists who cannot be trusted.
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August 2023 by Chris McDonald
So glad to have this place in our neighborhood. I've been coming here since they opened and Keith Hawkins and his team have been nothing but professional. It's good to have peace of mind when you're dropping off your car!
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July 2023 by Just a lonely flower In the rain
Terrible service, unprofessional. New ownership is horrible won’t take responsibility for NOTHING. Letting their techs post customers personal info, and won’t work to amend what they break. If you value your time money energy and car don’t go here!
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July 2023 by William Roozenboom
Update: My son found yet another social media post about him & his car from someone at Merlin which proved they had clearly lied to my son/wife about the alignment work. What a joke of an organization!Initial Post:We miss the old owners. My son had an appointment to get an alignment. We got a call later that they couldn't complete the work (frustrating, but understandable). When my son got his car, the exhaust was broken and dragging on the ground.Finally, later, he found someone from Merlin's had posted a picture of my son's car on social media with a condescending message.What a terrible experience and complete lack of integrity & customer service.We will never use Merlin again (after having such great experiences when it was Andover Wheel & Frame). And we will tell everyone we know to avoid that place!Service: Wheel alignment
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July 2023 by Eliana Hansen
They fixed my door handle, which was great! Also did an affordable oil change. I needed my breaks done. They told me I needed calipers done. Went and got it looked at, at slims in anoka and they did my breaks and said I didn't need the calipers. I saved so much money not getting those calipers. Merlin's mechanic was insistent on telling me that my calipers were a huge issue. Don't know why other than they wanted to quote me $1750 instead of $1200.
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July 2023 by Shana Roozenboom
We were given an estimate of a little over 1 hour. Over 3 hours later we got a call stating that the alignment couldn't be done on our vehicle. Drove away with a busted exhaust that was caused by the technician but wasn't disclosed to us. Where's the great service that existed under previous owners? Really disappointed and hope others don't experience this.
