Valley Pools & Spas is highly regarded for its knowledgeable staff and excellent customer service. Customers appreciate that the personnel go the extra mile to help them understand their products and provide helpful advice. The business has locations in Burnsville and Andover, both of which receive positive feedback for their helpful staff, including employees who assist with hot tub and pool purchases, as well as water analysis and chemical recommendations. Many customers have had great experiences with their hot tub and pool purchases, noting that the staff stand by warranties and care about their products rather than just making a sale. The team is praised for being friendly, supportive, and attentive, especially during the setup and first season of use. Customers also mention that Valley Pools & Spas offers reasonable prices, free water testing, and full explanations, making the process smooth and trustworthy. The business is recommended to anyone looking for pools, hot tubs, or spa supplies, with many customers returning for additional purchases or service. Overall, Valley Pools & Spas is seen as a reliable, caring, and professional establishment that provides quality products and outstanding customer support.
Personnel are very knowledgeable about their products. Willing to go the extra mile to help you understand what it is you are needing to know. I would recommend this establishment to everyone who is looking for this type of product.
August 2023
I love Valley Pools & Spas! We have had service from both the Burnsville and Andover Location and both are phenomenal! Leslie and John in Andover are both so very helpful. Heidi and Larry in Burnsville (where we purchased our Marquis Hot Tub) went out of their way to make our purchase a great one!Highly suggest using... read full comment
August 2023
Great experience. They care about their products and not the bottom line. Don’t nickel and dime for everything when they could. Stand by their new pool warranties. John C was great thru build and after.
