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December 2023 by Kelly Sellin
The only ATM at this location is in tbe main drive up window lane so it is impossible to use unless.you sit and wait forever in the line , this is now the only US bank location in anoka, this is beyond annoying and ridiculous!
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November 2023 by Linda Haas
Very friendly and always very helpful staff
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September 2023 by Nick Kopka
This branch would better serve its customers if it CLOSED.
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August 2023 by Dustin C
This locations service has been declining for slowly for the last year ' I looked at it as back lash from COVID but now today I went in and it was like a line out the door while nobody is working.
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August 2023 by Heather Carlson
Slow service. Took like 20 minutes. Had to pay $7 to cash a check through an employer. One lady had an attitude and hugged n puffed when she had to help someone at the drive through
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July 2023 by Shahad
Joel and Dezirai Jones are very helpful, most people are so kind and professional ?Edit: and I don’t want to forget Shari Bluml she always helps me and my family!
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July 2023 by Shahad Johni
Joel and Dezirai Jones are very helpful, most people are so kind and professional ?Edit: and I don’t want to forget Shari Bluml she always helps me and my family!
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May 2023 by Daisy
5-star
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March 2023 by Brad Schumacher
Had a meeting scheduled to open 2 checking accounts. Received 4 text reminders, 1 email reminder. Went to bank doors locked (yes it was snowing). Never received any notification that appointment was cancelled. Tried calling branch, cant even leave voicemail. Called main USBank customer service for a number, they gave me a number for the closed branch in Anoka. Tried calling the next day and nobody answers again...DONE WITH USBANK, horrible customer service.. TOTALLY UNDERSTAND BEING CLOSED DUE TO WEATHER, NO NOTIFICATION OF CANCELLATION….mind you I received 4 text reminders the day before, and an email reminder on the day of.
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February 2023 by Rory E.
I opened an account here in 2019 to use to cash US savings bonds because the only bank I used is a credit union and I was under the impression they could not cash EE Bonds. I left a lot of money there drawing almost no interest and within a few months they closed the branch I preferred. Then as others have stated I endured lines that were long as could be and only one employee able to service customers and often left without my business completed. Well today they topped it off by refusing to cash a US savings bond for me, well happy day! I closed my account and wont care when they go out of business. This company could care less about its customers and I am glad to not be one of them. I could get better service from a loan shark. Did I have to give that star? BTW my credit union cashed the bond for me and the problem is solved...adios US BANK
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February 2022 by Lance Hansmann
Peter and John went over and above to help me solve the problem I was having with the US Bank leasing department when they could have just said, “not my problem.” They are the example of what customer service should be. Thanks guys!
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February 2022 by Alex Timm
They don't answer the phone during normal business hours, and if you go in they turn you away because you need to schedule an appointment even though there are no signs anywhere stating that, and you can't call in to make that appointment since they do not answer the phone. So go drive there just to schedule an appointment and then come back when you have your appointment several days later even though people are just sitting around and chatting. Frustrating
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December 2021 by Gerardo Vargas
Went through the drive thru to make a cash deposit, clerk told me they weren't able to help me because, and I quote, "too busy". What kind of business turns away customers because they are too busy? I told her that I would wait then she gave me a dirty look. So unprofessional.
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December 2021 by Neil Christians
Representative said I couldn’t get information about an account. Came in a few weeks later and…. No problem accessing information. Guess they need better training on their staff
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August 2021 by Hannah Scholten
This bank was so helpful! Couldn't be more happy with the help I got from the bank manager and teller. Thank you very much for making the closing of our house happen!
