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November 2025 by Mnr Lukas
Super neat to drive all the way up here to find out they changed the hours of operation. They close at 7; not 8, fyi.
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October 2025 by Marius Dina
My experience with the repair department inside ACE was great. I had a chainsaw ECHO 590 that would not start. Luckily, I had Tom as the technician who looked at it and figured out what was going on. Tom is very knowledgeable with small engines, and I would never hesitate to use his expertise in the future. Also (unlike what happened to other customers) ACE called me when the repair was done. In fact, Tom called me even before the final call, once he figured out the problem so I can give him the OK to order the part and do the repair.
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September 2025 by Dave Furtney
Very rude sales staff and cashier
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September 2025 by Mike
Staff is friendly and always helpful. Sometimes you just need a small hardware store . This is it.
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September 2025 by Erik Dahlberg
They are very knowledgeable and helpful. This is my go-to store.
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August 2025 by K.R. Pangburn
This place was better under former management/ownership. After twenty six years of patronage I think I will take my business elsewhere.
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August 2025 by Jerome James
Friendly staff.
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August 2025 by Rikki Hasti
Really disappointed I went in for help looking for a specific soil that ace hardware offered online. Went and asked the women with brown hair for assistance and tried to show her my phone so she could see what I was looking for and immediately told me she didn’t have what i was looking for but never looked at my phone or genuinely asked what i was trying to find. Waste of time
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July 2025 by Bob Payette
Didn't find what I needed, no offers for help. That location used to be great 30+years ago, not so much anymore.
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June 2025 by Jason L
Always great have great grilling items pretty much anything you might want
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June 2025 by Mark D
This place used to be great, but since the new owners took over, not so much. If you drop off anything to be repaired, you will not get a call when your equipment is done. Same with a mower blade dropped off to be sharpened. No longer offer rescreening services nor equipment rental. I miss the old owners. Place is only a few blocks from my house, but I will not ever return.
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June 2025 by Chad Johnson
Great service! They aways have what you need.
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October 2024 by mac trucking
They make a wrong capys I drive twice
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September 2024 by David Swanson
Oh my goodness, has this place really nosedived in customer service! It used to be the gold standard, but lately, with whomever is in charge—because we do not know—it’s really suffering. I’d rather go to Menards, Home Depot, or Amazon, where even though you can’t find any help, at least no one insults you verbally.
Two weeks ago, I brought my snowblower in for a tune-up. I did what I always do: I brought it around back, expecting help unloading it because, look, I am 70 and can’t do what I used to as a younger man. Well, no one was around, so I unloaded it myself, brought it inside, and told a young man I needed it repaired and explained what I wanted. He directed me up front to leave a deposit, which seemed odd since it is only $40, and they already had my $300 snowblower. It felt unnecessary, but I left the deposit and headed back to my car. It is not like I would not come back to get my machine.
As I was leaving, the young man who had helped me earlier scolded me for not going to the front first when I brought it in. I just looked at him, and he said, "That's the way you need to do it next time." I thought to myself, "If there's a next time," but I let it go.
A few days later, I was called and told my snowblower was ready for pick-up. Great! I went in yesterday to get it and needed a gas can as well. I approached the front counter and told the gentleman there I was picking up my snowblower. He spread his arms wide and said, "Does it look like I have a snowblower up here?" I informed him that, during my last visit, I was instructed that all business was done up front, so I assumed that was the process. Clearly, I was wrong.
I went to the back, got my paperwork, grabbed the gas can I wanted to purchase, and headed back to the front. I had a $5.00 coupon for the gas can. The cashier rang up the snowblower, no problem, but then processed the gas can as a separate transaction (why two transactions, I have no idea, but okay). When I asked why the coupon was not applied, he told me he could not get it to work. I pointed out that the coupon was valid until 9/30/2024 for any purchase over $25, for which this qualified. He simply shrugged and said, "Sorry, what do you want me to do?"
I told him I wanted my $5.00 discount, but he just shrugged again. Frustrated, I asked if it was worth stealing $5.00 from a senior. While I was trying to explain this to him, they brought my snowblower up. I thanked them since I didn’t have to pull around and asked for help loading it. The guy just walked away and I was stunned. He may not have heard me, but still, there was the day when they could not wait for you you to help them load it, seriously, those were the good days.
I left the store upset, struggling to load the snowblower into my car, when a kind stranger (not an employee) came over and asked if I needed help. He helped me load it. I tried to tip him the $5.00 I would have given the employees if they had helped, but he kindly declined.
I went back on Monday because I decided to return the gas can, the lady that helped me was nice, said she was the assistant manager. She said she had to refund the original purchase price, then re-ring it with the coupon for $5.00 off. She could not get it to work either. The register said it was supposed to be a 50.00 purchase but the coupon clearly said 25.00 She said she would get it corrected and get my credit. Well now I have been charged for 2 gas cans and gotten a 8 dollar credit when I only was supposed to get a 5.00 and I never received a refund that I was supposed to get as the were trying to fix this mess. I called in on
today (Wednesday) to see where my credit was. I was told I had to come in and they would gladly help me. I am the one that they are trying to screw and I have to waste time and gas to come back and get it resolved. I do not want to set foot in this store again. It is a miserable experience and I will never come back. that’s my story. Yet ano
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September 2024 by Valerie Taylor
These folks are knowledgeable and on it.
