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January 2024 by Diana Klyberg
I was searching for a new SUV but I wasn't quite sure what I wanted. I went into Apple Ford and met Kaeli. She was very patient with me. She listened to what I was saying and picked up on the features that were important to me without me directly voicing exactly what I wanted because I didn't think I knew. She took the time to not only search their inventory online and walked the lot several times for the perfect vehicle but also researched a few different things for me. I never felt pressure from her which is huge!!! I've been pressured into buying a vehicle before and I regretted it for years!! She found me the perfect Ford Escape with all of the options. I absolutely love it!The day after my purchase I was having an issue with the speedometer reading in kilometers vs miles. She was willing to meet me back at the dealership even tho she had just gotten off work and was already home. Luckily she figured it out and was able to talk me through it over the phone. Kaeli definitely went above and beyond in all aspects! I couldn't recommend her enough!!!!
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January 2024 by Dennis Sand
I went into Apple Valley Ford already knowing what I wanted in an used F-150 that I was looking for. My salesperson Tommy met me at the front door with a big smile and excited to help me. We sat down and looked over the used inventory and found a few that were close to what I wanted. Tommy told me to give him until tomorrow to find me my truck. He in fact called me the next day and said he found it. So I drove over there after work and checked it out. It was exactly what I was looking for. But it was brand new. Tommy and I sat down and talked numbers. I bought my NEW truck. Ryan the finance manager was great too. We had a few good laughs. Overall it was a great experience. Highly recommend Apple Valley Ford!Ask for Tommy
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January 2024 by Weston Nichol
Went to buy a new car, such a great experience from the time I called about the car to walking out with the key in hand. Kaeli halverson was amazing to work with. Would recommend
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January 2024 by Leah Stice
Super friendly and supportive staff. Our salesperson Tim was phenomenal and not pushy. I purchased my first "first owner" vehicle with my 2 year old by my side and they helped keep him entertained as well!!! Would definitely go there again.
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December 2023 by Anthony Jacobson
Great experience! Working with Mark, Greg, Leon and Austin through the entire process from appraisal of my trade (which was better than expected, not insulting like other dealership experiences I’ve had in the past) and such a great team to walk us through the vehicle we purchased and the overall buying process. Highly recommend!
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December 2023 by Danielle Dudlext
I recently had the pleasure of purchasing tires from Apple Valley Ford, and I cannot express enough how outstanding the service provided by Jake was. From the moment I walked into the dealership, Jake went above and beyond to ensure my tire-buying experience was nothing short of exceptional.Jake's product knowledge was truly impressive. He took the time to understand my driving and comfort needs, providing invaluable insights into the various tire options available. His expertise made the selection process seamless, and I felt confident that I was making an informed decision.What set Jake apart was his commitment to customer satisfaction. He didn't just sell me tires; he ensured that they were the perfect fit for my vehicle and lifestyle. Jake's attention to detail and genuine interest in my satisfaction made the entire transaction a breeze.Moreover, Jake's professionalism and courtesy were evident throughout the entire process. He patiently addressed all my questions and concerns, making me feel like a valued customer. His friendly demeanor and positive attitude created a welcoming atmosphere, turning what could have been a mundane transaction into a memorable and enjoyable experience.The level of customer service I received from Jake at Apple Valley Ford exceeded my expectations. Not only did he make the tire-buying process smooth and stress-free, but he also left a lasting impression with his exceptional service. If you're in the market for tires or any automotive needs, I wholeheartedly recommend reaching out to Jake at Apple Valley Ford. You won't be disappointed!Thank you, Jake, for your outstanding service and for making my tire-buying experience truly exceptional. I will certainly be returning for any future automotive needs, confident that I'll receive the same high-quality service.
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December 2023 by Olivia Zupko
I had a great experience at Apple Valley Ford. I walked in and was immediately greeted by Corey Minion. He was very understanding and listened to what I wanted to test drive. I felt no pressure, and felt at ease talking through my options. He made it feel like I was working with a friend. I ended up purchasing a car this day, and the process went very smoothly. He talked me through all of the amenities in the new car. He even had an idea to drop off my rental car at the local Enterprise so I could take my new car home, worked great! My husband is in the market for a new truck, and we would love to utilize Corey’s and Apple Valley’s services again.
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November 2023 by Cristie Martin
Mark in the service department was EXTREMELY helpful in walking me through the process of getting my Edge in prior to my extended warranty running out. He was able to get me in a loaner, which originally I was told they didn't have anything for me! Great, friendly, efficient service at Apple Valley Ford!!!
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November 2023 by Monica Huddleston
I usually have good service here, but this last visit was disappointing. I got an oil change on Saturday Nov 4th and they didn’t provide a new decal with the new oil change mileage and dates. They also did not vacuum the front carpet and my passenger seat was in the recline position. I wonder if they actually changed the oil or were taking a nap. They also tried to sell me tires. I just got tires a year ago and they only have 20k miles on them. The tires are perfectly fine. He also asked where I got the tires and when I said here, he said he didn’t think they sold those tires. Even though the quote he gave me for tires were the same ones I had. Also tried to sell me a filter I didn’t need. Not a good experience all around.
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November 2023 by David Spahn
I'm thrilled with the top-notch service I received from Travis Olson. Travis not only helped me find the perfect new tires for my car but also made me feel incredibly welcomed throughout the process.Travis's warm and empathetic approach immediately put me at ease, and he took the time to understand my needs and budget. His in-depth tire knowledge and genuine passion for helping customers were evident as he guided me through the tire selection.What stood out was Travis's commitment to a hassle-free experience. He even arranged a convenient installation time to suit my schedule. Thanks to his expertise and personal touch, I now have high-quality tires that have significantly improved my car's performance and safety.I highly recommend Travis Olson for his exceptional service. I'll be returning to Apple Auto for all my services. Thank you, Travis, for making me feel welcomed!
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November 2023 by Marty Troska
My car wouldn't start and I had to get towed to Apple Ford and leave my vehicle. Though I didn't have it for a day it wasn't urgent but they got to it right away the second day, called and said it was a purge valve issue. They originally said I wouldn't have my vehicle for the weekend but they managed to get it done by midday. Runs great now! Eric was great and on point!
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November 2023 by Emily Feyen
This was first time purchasing a vehicle from Apple Ford Lincoln. My husband and I worked with Jason in the sales department. He was great! Very personable, knew a lot about cars, and most important, not pushy. I would definitely recommend. I took a star off only because the length of time it took purchase. Due to the volume and size of the dealership, the process took a little longer.
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October 2023 by Christina Larson
Had a great experience at the Apple Valley Ford Service Department! They had my car for a repair for a few days and were able to get me a rental with no issues. Jake did a great job with keeping my updated with the status of my repair. Everyone I dealt with was super friendly and helpful. Will definitely be back soon for maintenance.
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October 2023 by Jp Smith
Wife and I bought a 2018 f150 from salesman Steve Hunt, this is what car buying should be like!! No pressure, friendly, without feeling like it's an act.Steve is the real deal,old school car sales guy, loved working with him.didn't talk much about cars,we mostly talked about grandkids, cabins going to the lake ,music and old school rock bands.He went way above for us,then the actual financial part was chill and easy.Ryan took care of everything while we ate some dinner and enjoyed free drinks, pop and popcorn!Then Max from the custom shop, which is right on the sales floor helped us decide on some film protection, answering all my questions and a really nice kid with a ton of knowledge on all his products they sell. We couldn't be happier, and it's been 25 plus years since we last bought from Apple Valley Ford ! And we remember our great experience from way back then, nothing has changed!! Still great..oh another thing? Apologize l forgot his name, but l asked Steve Hunt if l could look under my truck, so he asked a mechanic if he would toss it up on a lift?No problem was the answer !! Then he went over everything under my truck..just awesome!Thank you Steve, Ryan, Max and mechanic guy !And thanks Apple Valley Ford.
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October 2023 by Joe Doyle
Eric Ackerman the service rep was great to work with. He called me a few days before my appointment and said he had a loaner car which was great.The transmission mechanic did great work and even sent me a video of his completed work.I realized they were short handed in that department and that it would take some time to get to my escape.Eric was very appreciative of me with my patience. I am very happy with their workAnd care of the customer.