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September 2023 by Bruce S.
Ordered a kitchen aid dishwasher in the apple valley mn store. They sent emails with tracking info, but never attempted to deliver it. We were home all day! Then rather than communicating any issues with us about it they, and nobody can say whom or why, canceled and refunded the charge. Customer care in the call center was completely useless and totally apathetic. She literally couldn't have cared less. Will never spend another cent at home depot.
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August 2023 by Brian D.
Today was the final straw for me and this Home Depot store. Two months ago I went to the store for a "quick" purchase of 15' of Romex and a couple other things. It took 1/2 hour to acquire the $25 of wire. First to go to the aisle and find it locked up. Second to find a floor person. Third for him to find another store person with a key. Then I had to be escorted up front like a criminal to make the purchase. Forget any other shopping I wanted to do. Home Depot needs to target the thieves and quit worrying that you may offend them. They are stealing and you know who they are. Customers are what keep the doors open. Then today I went in for a garden hose at 5:00pm 8-28-23. The aisle with summer stuff....hoses, grass seed, fertilize, sprinklers etc was closed off because they were painting the ceiling. So had to find a store person who had to call another store person to escort me in there because they didn't move the product out. The paint fumes were extreme and my clothes were covered in paint dust. DO BLDG MAINTENANCE AFTER HOURS! From now on my local Ace Hardware will be my first stop.
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September 2022 by Yvette R.
I ordered granite countertops on May 21st,paid in full and was told installing would be 6-8 weeks. The guy came and measured 6-27. I called back several times checking to see what was going on ,I was told my granite was in production being cut and my install date was 8-13. Original installing was supposed to be before 7-27 as I was going out of town and needed the work done before my guest came 8 -6. Three days before another install date of 8-30 received a phone call that my granite was sold to someone else and it had never been picked up and cut. Home Depot was rude,condescending and lacked any knowledge of an apology. I will NEVER purchase another thing from this store. Their customer service sucks and the installers are liars and lack the professionalism God gave a fly. Go elsewhere and pay a little more for ANYTHING before you give them your money. I have no photos to show because I never got what I paid for.
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March 2022 by Jim Thorman
I have a power washer purchased at the Apple Valley location . I thought I was buying a good product however It was used less than two hours and never ran correctly. I had purchased a extended warranty just in case. I was instructed to bring it to Don's small engine in Coon Rapids Mn. They over hauled the fuel and air at the price of $278.55 and Ryobi, Honda and Home Depot all Denied the Warranty. The unite cost 379.00 The Warranty cost 55.00. I should not have to pay total 712.55 for a 379.00 unite. I have contacted all involved and have not ruled out small claims court. It is a shame I have to resort to shaming all party's.
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March 2022 by Deb M.
I went to get a quart of black paint, the women said that she could match up the paint I needed, The next day I brought a sample of the paint I needed and the paint desk put it in the machine to match it up, I choose the middle priced paint, they said it take 5 minutes so I walked around the paint department, when I went to check out it was about double the price, so I went back to the paint department and they said they didn't have that brand in stock so they upgraded to a more expensive paint without advising me . I paid for it and went home the next day I applied my mixed black paint and it was a total different color, it was gray and In which brought in a Black sample. I made another trip to Home Depot and they would not refund me for there errors cause the paint was already mixed, the gentleman said he can try to add some black to it, when he finished he showed me the results and it was still gray I said that to him, and he said I'm sorry that's all he can do. I am very disappointed. Not only that i received the wrong color but was not informed that they upgraded to a more expensive paint, before mixing it now I have a mixed quart of paint that I can not use!!
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December 2021 by Steve T.
Absolutely HORRIBLE customer service in regards to removing an old appliance after purchasing a new one. We had a new stove delivered and were unable to release the old one because an insurance adjuster had to inspect it. We were assured there would be no problem having the old one removed. Two weeks later we called and set up a pickup date and time, within a four hour window. The movers did not call the night before as we were told so we called and after some fumbling around we were assured they would come and call before arrival. Sensing a problem I called this morning to reconfirm. Again, after fumbling around we were assured the stove would be picked up today between 8-12. At noon, no one has called and the stove has not been picked up. I'm now on hold going on 30 minutes while they try to figure out what is going on. THESE PEOPLE HAVE NO IDEA WHAT IS GOING ON. Never never again will I buy an appliance from Home Depot. I've always had good luck with my purchases at Home Depot including carpet installation and tool and supply purchases. Whoever is in charge of their appliance delivery and removal should be fired. Their system is irreparably broken. Still on hold 35 minutes.... Well, after an hour and a half the issue was kicked upstairs and the best they can do is to pick it up two weeks from now. Be forewarned. Do not expect delivery or removal service to go smoothly.
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November 2021 by Matthew Bensler
I can usually find what I need, but you guys need to do something about the dogs. I’ve had them jump on me more than once and I’m almost at the point where I can’t shop here anymore. How on earth is this permitted?
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October 2021 by Gabino Barrera
Amazing Managers & staff! 10/10! Amazing deals too!
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August 2021 by Debbie Fry
We were able to put together an awesome perennial shady garden at the last minute. Most places were too picked over. This worked out for us.
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July 2021 by Kara Drescher
We bought carpet and pad from them for our lower level of our home. It was installed on February 12th of this year. I notified them in early March that when I walk on it, it makes a crunchy kind of sound. I've spoken to a couple of supervisors over time and they say they will get back to me. Doesn't happen. I have to be the one to contact them, after having given them plenty of time. They finally sent someone out to check the carpet. I never heard back from them, so again, I
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June 2021 by Samantha Martin
I purchased a washing machine and dryer on June 8th and spent over $1400. The purchasing experience itself was great but unfortunately it was all downhill from there. The delivery date was originally scheduled for June 19th and I was told I would get a phone call the day before with a 4 hour time window for delivery and installation. I did not receive a call until June 19th and that was to inform me that the delivery driver had called in sick and that all the other delivery d...
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February 2021 by Jessica Anderson
Just a little irritated this afternoon...I understand that life happens and it's sometimes where you can't control what happens, but when you work with a business/service (carpet measurement/installation) and tell the customer (me) that you are coming at a certain time I would truly hope that you would keep to that...
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December 2020 by Anna A.
Curbside closes at 6pm. They don't say on the website or anywhere else. Just on an email. Which is didn't receive. When I went in at 8, he immediately got an attitude. Saying the person who ordered it HAS to be the one to do it. Sir, I am coming in because my father can't. That's why we did curbside in the first place. We had no idea it closed at 6pm. Neither did the 3 other people ahead of us who left pissed off too. Also when we texted the number it just said unavailable. It never said why it was unavailable. So how would anyone know curbside pickup closes at a specific time when even the text alert doesn't say why. Poor website. All around terrible customer service. So come to this place if you want people giving you attitude and being very rude to you. This is covid-19 time. Nothing is going to be the way it was for awhile. So maybe thing before speaking. And realize some people get curbside for a reason. And maybe, just maybe tell people it closes at 6pm. It should be on the signs outside. On the door going in. It shouldn't be in an email buried deep where no one can see it. We drove 35 minutes for this. I will warn others not to come here. And Im writing this review to save others from this stress and bs we have encountered. I don't write mean reviews at all. I never have. I write nothing but nice reviews. I'm not a "Karen" but this was beyond ridiculous. And very unnecessary. All could've been avoided too
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September 2020 by Manu Ferguson
unwilling to refuse sevice or call copf to beligirent people who act threatening to other customers. I do not feel safe in this store and will no longer shop here
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August 2020 by Doki Doki
The return customers service is very bad and unprofessional. She did respect the customer and i have a store manager involved it.
