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September 2023 by Rick Friede
I stopped into the Apple Valley store to order a part for my Marvin Window. We looked through the catalog and believed we found the part. Salesman wanted me to call Marvin to verify the part number before he would order it. I did do that. When I called salesman back - Mark- he was very rude. He could not understand me so he chuckled and said WHAT! I repeated he said they don’t carry the part that he would have to look it up in catalog and he was to busy to do that!!!! Really?
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October 2022 by Joe Arnold
Hail damage on our Pella windows, window sashes totally destroyed, insurance co selected Lamperts in Apple Valley as they seem to be the auth Pella window dealer for the area, the actual cost of replacement was only $21k, but Lamperts charged $28k, this represents a 40% mark up for doing nothin, as they did not provide the workers/labor to replace the windows, now the insurance company is balking at the cost, as we didn’t select Lamperts, they did
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July 2022 by Derek Hughes
I learned more in five minutes here than in an hour at a big box retailer. I was greeted upon walking in the door and I was able to ask questions about the composite lumbers to find a product that will be perfect and cool for our south facing front porch (keeps cool in direct sunlight). I was handed a bag and told to take as many samples as I like and given a card for follow-up cost estimates. I will be back - very pleased.
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November 2021 by Taylor Ritchie
After purchasing and ordering siding, we attempted to pick up our order. On our first attempt, we called at 3:45pm knowing they were closing at 4pm to confirm we could still grab the siding. No one answered. On our second attempt, we arrived at 3:52pm. We walked into the store, but the lights were turned off and were promptly told they were closed. We were able to plead with them to simply process the rest of the transaction and hand us our purchased siding. This company does not have a strong customer service ethic and we will not be purchasing materials from here. We are in the market for countertops and will find the material elsewhere.
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October 2021 by Nick Casper
About the least helpful place I've been to in a while. Wanted to get help ordering some storm windows and was told by the sales person that "I don't have time to look that up, I have other customers waiting". I'll find a different Marvin dealer.
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August 2021 by Chris Paige
Adam is the man. Best lumber sales man around. Thank you for being so helpful to a small fish in your huge lake.
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May 2021 by Ryan Miller
So we went here today because our kitchen is getting redone and our deck. So we went in with the idea of possibly getting cabinets or deck stuff. Well upon entering we got a wave and hello from a man on the phone....no I will be with you in a minute. There was also another man sitting right next to him on the phone. We then heard them get off the phone e then make a joke to each other . We continued to walk around the store aimlessly for at least 15 to 20 minutes. Finally I said is anyone going to help us.... we look and one guy is sitting there doing nothing . Finally my wife goes up to him and ask a question...he answers ....nicely....but goes back to sitting there. The sales acumen of these 2 were horrible...not sure if they were sales people but as someone e who owns a business and manages people I would have wanted my non sales people to get someone. So needless to say they loss a potential sale there an I will not let my wife spend our hard earned dollars there. Also the hours are not great as they close at 4 when most people are not done working.....so to think I took time away to go here makes this even worse.
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May 2021 by me !
Stop in looking for windows, noticed how busy it was. I looked around a while noticed they have door, deck, cabinet, window displays. I was walked through the different brands and some options for windows and they also referred an installer. I choose Marvin and excited for my windows to come in. I will be back for my new exterior door and maybe composite decking!
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May 2021 by K.R. Pangburn
I walked in to buy some lumber and not a single employee was wearing a mask. I'll take my business elsewhere.
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April 2021 by Lisa Shimota
Love my new cabinets and the custom door that we also ordered last-minute after the big box store was back-ordered.
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January 2021 by Cindy johnson
I used Lamperts for my entire lumber package and cabinets for my new house and it was the worst mistake I ever made. My cabinet order was so messed up and took a total of 8 months to make it right. Some of my returns were not credited property unless I called them on it, and the mistake on ordering the wrong trusses caused my basement to be 16" taller than I wanted with lots of additional costs related to that. I strongly urge you not to use Lamperts for anything more than $10
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December 2020 by Aaron H.
This is the absolute worse place to purchase anything for your home. We ordered some cabinets to match what was installed by our builder. Finally after 3 months the order was ready for pickup.....supposedly. When I got there they can only find part of the order. The missing half the line items. They are no where to be found. I was sent back up front where I was promptly told they can't help me since Natasha placed the order. Of course, she's not there and when you call her mobile phone she let's you know she won't return your call for 24-48 hours. She did respond to a text and said she new right where the missing items are and will get back to us right away. Of course, no return call or text from her the rest of the day. We text her again the next day, since we know she's not answering the phone... Then we are informed that it must have been sent with someone else's order and they should be returned 'sometime'. They will place another order, like they are doing a favor, as a replacement even though it's completely their fault. Now we wait again.... no discount offered and very little concern by anyone working there. No wonder why they make you pay in full up front. If there was ever a company to make you want to not shop local and go to the Big Box stores, Lampert's is it. AVOID AT ALL COSTS!
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July 2020 by Patty Johnson
We called to see if they had4x4 treated posts... they said yes and it was $18 something per 4x4x12... when we got there the unfriendly employee proceeded to tell us they were 30$ each with a 5 dollar per cut fee. He proceeded to belittle us for needing a cut fee. Then he belittled another employee too! Unbelievable ...Will never be back!
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July 2020 by Matthew Berger
Green treated lumber was double the price of Menards, i could understand a bit of a markup for the smaller store but double is a little out of hand. Guy at the desk was rude and informed me that their lumber was of a much higher quality which is also false.
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July 2020 by Brent H.
Ordered a bunch of deck boards, was told it would be a week before it was delivered and I said no problem. Been over two weeks and they can't even tell me when they will be getting a shipment in that can be delivered to my house.
