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January 2024 by Chris Rogers
Needed ski boots for my son. Great customer service and found a pair he loves.
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December 2023 by Jose Benitez
Called asking a question about some old bindings (like, I already know they are old) Person on the phone,with a patronizing voice, lectures me how they are indeed old bindings (and skis) and there’s nothing else I can do and is so ready to hang up.The person doesn’t even take the time to sell me on some new skis I know they have and am ready to buy since ski season is starting.Oh well, lost my business for sure
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September 2023 by George Hennum
My wife and I had decided to buy Ebikes after renting in Lanesboro. The experience at Valley Bike and Ski was excellent! Mike went over everthing about the bikes and made sure we had proper accesories. I would recommend this shop to anyone looking for quality bikes and service.
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July 2023 by Jenny Ellis
Wednesday I brought my tandem in the get it fixed up for my return trip to Chicago on Sunday. I was told it probably couldn’t be fixed until Saturday, but they had it fixed within 24 hrs and the job was done very well. Thanks for helping out a long distance tourist so fast. It is nice to have such a helpful shop when you’re away from home. Steve Ellis
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July 2023 by Jaden Kasel
Had an order shipped to this place from Giant, and realized I had gotten the wrong size. When I had to reorder and had to return the original, the staff were more then helpful with helping me figure out how to return my product. They went above and beyond what they needed to do, and am very grateful for their services.
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July 2023 by david glesmann
Absolutely great service!I brought my bike in today, I told them I had problems with my bike making noise. They checked it out...told me, probably a new chain and cassette...They quoted 1 week to 2 weeks if they had to make repairs. I let them know I needed my bike back before the 20th-2 weeks for an event(ragbrai)So I left my bike there...within 2 hours I received a call telling me my bike was ready to pickup..It's probably the busiest time of year to get work done on a bike. I am amazed by this turn around time.Fixed and ready to ride.Will be coming back! Thanks again.
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May 2023 by Daniel Dwight
This is a great local shop. Always there and very helpful when I need something for my skiing habit. I just bought a bike from them too and it was a good experience. Count me as a big fan of this place.
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May 2023 by Joe L.
I was not impressed with the sales assoc. that helped me. I went in looking for a lock for my ebike that I told him i had already purchased and he tried to sell me a new bike, twice he steered me to a new bike when I was only there to get an opinion on a lock.
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April 2023 by Lisa Halverson
I went in looking to buy a lighter bike rack for my car. Mike looked up what kind of bike I bought and then showed me how to remove the front tire properly so I didn't need to buy another bike rack. I appreciated his time and patience in teaching me. Thus is why I keep coming back to buy things or have them fix my bike when needed.
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April 2023 by Smruti Kimitch
It was our first visit to a bike store when we started looking for beginner bikes. Mike taught us so much about bikes (rim vs. disc brakes, gear types, brands, even about how to get on & off a bike), he was great.
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March 2023 by Shad Uhl
I came in for cross country skis - Mike made sure I had all the information to make a good decision and helped me get the gear I needed in the ideal size and style for how I ski. He was not overly pushy with sales and definitely went above and beyond to make sure I understood what my best options were. Highly recommend!
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March 2023 by Valorie Winkelhake
I went in planning on buying new ski boots because my old ones felt too small. Charles helped me adjust my old boots that had hardly ever been used and inserted some footbeds to help with the fit. His knowledge and customer service was outstanding.
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February 2023 by David Young
Scott was extremely helpful and patient. He took over an hour to make sure the ski boots fit well on both feet. His knowledge of the equipment was very reassuring to know we were purchasing the right equipment for us.
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February 2023 by Chris Espinasse
Great experience! I came in as I needed new boots and Mike fitted me with the right boots. He took the time to make sure I would be comfortable since I haven't skied in many years.
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February 2023 by Rajminder Heck
Took my bike in for service before storing it for the winter. Did their standard tune up and requested my tubeless tape be replaced on my rear wheel. The bike came back still dirty which I didn't want to make a stink because it was only one part of the tune up. Then months later I get around to cleaning out my tires and find out my rear wheel still has the factory tape and it was never replaced. As far as I can tell, they just added a bunch of sealant to the wheel and called it a day. Spent around 120 bucks and didn't get the two main services I paid for.
