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August 2023 by Leanne Downey
Always quality service! This is my second time having a vehicle taken care of here and both times I’ve been impressed. I had someone back into my car in 2017 (I think) and when they were done with it you couldn’t even tell! I just had another vehicle in that was hit by something while it was parked and it’s good as new. They even cleaned my car cleaner than I could ever get it and put my belongings neatly in a tote in the back. They are always very friendly as well and have plenty to keep kids entertained if you have to bring them along. Highly recommend this body shop!
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May 2023 by Burke Egner
The group at Collision Specialist Inc. could not be any BETTER!! I took my new truck, purchased April 04, 2023, to them to get an estimate on what it would cost to repair a scratch from a local car wash in town(go check out that review). My only intention was to get an idea of what I was in for to get this fixed. The most AMAZING thing happened, they instructed me to go watch So Who Wants to be a Millionaire(um this guy!) in the lobby and he was going see what he could do. My first thought, how long am I gonna be here? I have to work tomorrow? Will my wife miss me? I had no idea what I was in for. I have no idea what kind of magic they have back there, but my truck wasn't gone long enough for me to see if case #6 held a penny or $1,000,000.00. You know what else I couldn't see THE SCRATCH in my truck. He said he was able to buff it out as it was in the upper shell or candy coating or ozone layer( I was too excited to really tune in to the technical jargon he was laying). I braced myself for the next part, when I realized I had just given my keys to a body shop with no idea of the work to be performed. Not gonna lie, thoughts immediately raced through my head as to how many credit cards I would have to split this to in order to keep it off the radar of the wife. What he said next surprised me more than my wife actually agreeing to marry me, he said , " NO CHARGE!!" What, NO SCRATCH and NO CHARGE, this is too good to be true. The only thing I regret is not knowing what was in case #6, otherwise this place is TOP NOTCH!!!Service: Auto body & trim repair
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April 2023 by Courtney Pike
Couldn’t be more grateful to the employees of Collision Specialists! I got into a silly accident with a pole. Uff. I damaged the front passenger side, my passenger mirror, and had a big dent. Definitely not a proud moment in my life. Talk about embarrassing!I called Collision Specialists when the incident happened, and had an excellent experience from the start. Brandon Salz was SO helpful walking me through the estimate and insurance claim. He called with updates when he had them, and stayed on top of keeping me in the loop when we had to go out of town for awhile.I couldn’t recommend these folks enough. As a young woman, it’s awesome to find folks that treat you with respect + care. The guidance I received was 10/10.Bonus: they left my vehicle squeaky clean!!Service: Auto body & trim repair
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April 2023 by Ashly Garcia
Great service. Quality work. This is the only place I trust to work on our Audi and BMW.
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March 2023 by Reality Conformist
These clowns caused more damage to my vehicle than what I brought it in with. They had to redo the entire job, and the insurance company waived my $1000 deductible because they still didn't do the repair correctly the second time. They destroyed my $1200 cargo carrier, roof racks and roof rack trim, scratched their own paint job, didn't install the destroyed cargo carrier correctly and didn't fasten the bolts that secure the roof racks and cargo carrier in place and the cargo carrier certainly would have blown off the roof had I not caught it before leaving the shop. They attempted to replace oem parts with junkyard garbage, damaged paneling and seat belt assemblies, didn't replace paneling they agreed to replace, didn't remove dent after 2 attempts, didn't match paint, realigned the sliding door to accommodate for not repairing the dent correctly. The vehicle now needs around a $7000 repair job to correct their negligence. Lawsuit pending. Stay away from this shop if you care about your vehicle.
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January 2023 by Nicole Hiatt
Scott and his crew did a great job repairing the damage to my car. Fantastic customer service! I highly recommend them!!Services: Auto interior vacuuming
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October 2022 by Ryan Tagge
Professional, honest, easy-going....and easy to get in touch with Brandon! Would recommend to anyone!
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September 2022 by Taylor King
Major deer collision repair turned into a better than previously owned vehicle. Excellent service, excellent work, and a day ahead of what was expected. They'll do anything for you and answer any questions you have in a knowledgeable and enthusiastic manner. If you are considering anyone else for an insurance claim after an accident, think again. The collision specialists in Austin don't just do good work they're the best. I've never heard a soul say anything to the contrary.Service: Body & Trim
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August 2022 by Mortimer Snerd
For me, the service was excellent.Collisions uses techniques that result in an efficient, clean, organized and on-time repair experience.I needed a new door and color match to my 2021 4runner.Since they are a State Farm Select repair center,I only needed to make one call to State Farm. Everything necessary was done without any further involvement from me.They also use project management software which gave me daily updates on the progress of my repair.Summary, great experience for me with a terrific result.Service: Body & Trim
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July 2022 by Brad Dowling
I preform a specialization and have contracted with shops for many years, and have been in and out of many.... and I find CSI to be a rare jewel..... the people, facility and the work they perform is all stellar...... Nick too is an outstanding painter.They're fussy and expect quality from all of us.They could use a bigger place, they're just going to get busierBrad
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June 2022 by E H.
CSI was recommended by my insurance company. I immediately contacted them and spoke with Mark, who met with me the following day. Mark diagnosed my car's issue and fixed it quickly at a price that was significantly less than the dealership estimate and way below my insurance deductible. This place hits the trifecta for businesses that I like to deal with: professional, honest, and friendly. I wish I could give them more that 5 stars.
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May 2022 by Lon Krueger
I have tried to schedule an estimate 5 times. 3 times with their answer system always told it has not been set up to take messages 1 time scheduler 2 on auto schedule… mail box full then true selection number 3 still waiting for return call. Oh almost forgot I had gone the shop for estimate was told I have to make an appointment. Very disappointed in initial attempts to contact Collision Specialists. Not a happy camper!
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April 2022 by Chris Clennon
Collision Specialist did an amazing job repairing my front bumper and fender on my Yukon denali! Great customer service and communication throughout the repair. They also installed new head lights and did scratch touch ups. After picking it up I was so surprised they detailed the interior of my vehicle! I will always us Collision Specialist inc.....Service: Painting
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February 2022 by Matt Maly
Horrible job.looks horrible.tons of bondo,but stated they dont like to use it and were going to use new panel ? .charge me extra for oem parts they got aftermarket .reused rusty bolts on new parts.primer overspray and tape off lines in door jam.window gasket falling out.stained interior with dirty hands.Didnt realign it.or check transmission cause it leaked after accident.full of buffing compound under the hood.sprayed so much under body coating it was glooping off. Didnt spray the rest of the bottom half of the door jam just outside at rocker panel.worst place to go every.and kept dodging me and Basicly forgot about my issue they caused with poor work.
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October 2021 by Michael Couch
I had work done on my rear suv hatch, and everyone was wonderful to work with. The work was done well within the estimated time, they helped schedule a rental car, kept me updated on times, and returned my car washed and cleaned outside and inside (which was unexpected). Would gladly work with them again and refer others to them.Services: Painting
