Hy-Vee Pharmacy in Austin offers a range of healthcare services, including prescription filling, refills, flu shots, vaccine immunizations, and pet medications. The staff is dedicated to helping customers live healthier lives and provides over-the-counter medicines and generic drugs for allergy, cough, flu, and pain relief. Customers can also find toiletries like deodorant, soap, and band-aids at the pharmacy. However, recent reviews highlight some concerns. One customer expressed disappointment with long wait times, noting that their prescription took six hours to be filled despite being told it would take 45 minutes. Communication issues, such as not receiving a call when the prescription was ready, and prescriptions being placed in plastic grocery bags instead of small paper pharmacy bags, contributed to a negative experience. Due to these issues, some customers are considering switching to other pharmacies like Walgreens or Walmart. On a positive note, the pharmacy staff is praised for their kindness and dedication, especially when they go above and beyond, such as staying open late to fill a prescription for a customer’s niece. Overall, while the team shows great care, the pharmacy’s customer service and efficiency have room for improvement.
The staff at Hyvee pharmacy are Rockstars, I called tonight to fill a prescription right at close for my niece and Vicki kept the pharmacy open just to make sure she got her medicine, means the world to know we got such great people at our local hyvee pharmacy. Thanks Again Vicki!!!!!
June 2023
Had a great conversation with Hector in the pharmacy.. Thanks Hyvee
February 2023
Had a great conversation with Hector in the pharmacy.. Thanks Hyvee
