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July 2025 by Casey-Jack Kitos-Coppoc
Josh was super helpful and very quick. He was able to get my equipment no problem and even corrected the spelling of my name.
Thanks man!
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July 2025 by Kyle Meyer
Bandwidth throttling all the time, will not get what you are paying for. Do not recommend.
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June 2025 by anwar alqasi alqasi
Very bad service I suffered a lot with them
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May 2025 by Cassandra Gaines
Had our credit card stolen and cancelled. Forgot it was connect to this acct so I missed a payment. No big deal, I’ll take care of it when I get the new card a few days later. However, my issue is with the amount of times they call in 1 day to harass you for payment. Literally 3 times daily. Are you kidding?! And of course half of those calls are automated. It’s rarely a human on the other end. Then when you call back, it’s hoops trying to talk to anyone.
And spectrum - don’t reply with your generic “I’m sorry you had a bad experience. You can contact us at xyz for help…” like the rest of your responses. Clearly you don’t care about actually fixing things based on the rest of your reviews.
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March 2025 by Mr Redemption
I had a terrible experience with Spectrum Internet. After canceling my service, they charged me prematurely to take an extra $100. When I contacted customer service, they were unhelpful and refused to fix the issue. To make matters worse, they sent the remaining balance to collections, despite my cancellation. This is the most unethical service I’ve ever dealt with.
The billing practices are deceptive, and customer service is a joke. I will never return to Spectrum and strongly advise others to avoid them at all costs. If I could give them zero stars, I would. They care more about scamming customers than providing good service.
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January 2025 by Sarah Kruckeberg
If I could give 0 stars I would. God forbid you want to cancel. Paying customers who want to cancel should be able to make that choice without their predatory actions trying to keep you. Trust me if we are calling and interacting with you weve already done all the research we need to do. In this day and age we dont want to talk to people if we dont have to. And for the love of God if you are married make sure your spouse has account access because that was a run around too.
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December 2024 by Ian Lecy
Horrible Service, once they sell you on their product the support is an absolute joke. I had a concern ignored twice in the same conversation.
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September 2024 by Pam Wagner
Had internet with another company. It went down and I had a repair tech scheduled twice to fix it. Both appointments were canceled because the tech couldn't get here. I had waited all day both days.
On Sunday we went to Spectrum. On Monday (a holiday no less) we had internet service through Spectrum.
I highly recommend Spectrum.
We also transferred one phone to them and plan to transfer another when it is paid off.
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April 2024 by Thomas Gerhart
Erik, has always done a great job dealing with my issues, and up grades! The rest of the crew is great, and treat everyone well!
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March 2024 by Frosty
Worst internet provider you could get, internet is constantly getting cut off
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March 2024 by Felix Santos
Awesome service, thank you to the lady who helped me with my phone who is a from New Orleans ,Thank you
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January 2024 by a.g. wilson
Was ok
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December 2023 by OurFreeBird
Never in my life have I suffered the unfortunate fate of having a more unreliable, garbage, and all around awful ISP than Spectrum. And I was with Comcast for a LONG time. This past week alone has had each day with at least 3 instances of hour long outages. Each call is met with a hired off call center than has no clue, can't help, and no options. Not once have I ever received the speeds I paid for. Thank whatever higher power that there is now another ISP in our area, because as much as I would like to say I'm "jumping ship", I've been in the water drowning for far too long with the anchor of Spectrum tied around my ankle.If a spectrum employee reads this I hope genuinely, from the bottom of my heart, your boss has a terrible day.
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November 2023 by Tinker Bell
very helpful here...
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November 2023 by BigCat Carl
Technicians will have trouble finding your in town address and cancel your appointment without calling.
