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November 2023 by Daniel Ward
I understand there is a auto strike and that delayed getting the part. When I arrived to have the service completed the clerk seems to not know what I was there for. I had to call at the end of the day to see of the day to see if my car was ready for pick up. When I picked up my car they said they had replaced the faulty part and washed my car and it was ready for me.When I found my car on the side lot. Yes it was fixed --- check engine light off--- but they had not washed the car as they had promised.Very poor follow though and follow up.
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October 2023 by Mark Stachowski
Warning to everyone! Do not take your vehicle here to get worked on..unless you want it destroyed... SERIOUSLY my dad brought his truck in for a recall on air bags and they cracked his dash and never said anything to us....good thing I seen it, now I replced the seat covers and see where they cut the stitching on the seat fo about a foot to get the side air bag out and they never restitched the seat they just put the seat cover over it to try n hide it..Unbelievable who unprofessional they arestay far away from Donelinger Hack Shop folks!!
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October 2023 by Michelle Huderle
Dondelinger in Baxter Minnesota is amazing!! This is the 3rd vehicle we have purchased from them and everytime has been an awesome experience! Our salesman, Matt, is great! He met us at the door and knew exactly what we were looking for. He never left us, staying late on a Saturday to make sure we had complete knowledge of the vehicle we purchased. I highly recommend Matt and Dondelinger Baxter to any and all who are looking for a seamless, perfect auto buying experience!!
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October 2023 by Brandy Roach
James Blahut was the best salesman I could have asked for. He kept his eyes peeled for the perfect vehicle for me and totally delivered. It was a great experience from start to finish. I highly recommend James!
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September 2023 by Kent Cleveland
When I arrived, my service advisor told me that the repairs I needed would likely take several hours. I had planned to wait for my vehicle so he offered to have a shuttle driver give me a ride to a local restaurant so that I could get something to eat and not have to sit in the waiting area for so long. This was a very nice and much appreciated guesture.
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August 2023 by Jeremy Engholm
Everyone was nice. Ben went above and beyond to make sure we were comfortable while we were there and answered any questions we had. He made the buying process easy and took a lot of the stress away. No one was pushy to sell us something we didnt want. We will be back again.
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August 2023 by Doug Chapin
I recently moved to northern MN with a brand new Suburban and needed a dealership to do my initial 7500 mile service - which the car, my email and the app on my phone were begging me to do as my mileage got closer to the magic number. Dondelinger was busy that day - but honest and transparent about it - but still got me in and out in about half the time they predicted. I will be back when it's time for future service!
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July 2023 by Joe Haala
Brian and the service department took care of us start to finish. I had a (rare to the great north) 2wd Tahoe drop a transmission between St. Cloud and Baxter On Monday July 9th in the morning. We have a family of 6 and were 1800 miles from home in Arizona. My wife is a Professor of nursing and was to be teaching in Tempe AZ a week from the date of the breakdown. Brian and the service crew searched all afternoon for a 2wd transmission in the midwest, a day later one arrived, by that evening I was driving it back to Crosslake to our family. Incredible service, and talk about going the extra mile!!!Highly Recommend, hats off to the transmission tech as well, so far so good!
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June 2023 by Robert Olson
Tate was excellent to work with. He under promised and over performed. Kept me informed as things happened or changed. The system of notifications worked excellent, my first experience with text messages from a service repair shop. Seemed to be very efficient. Thanks for the great service
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June 2023 by Page Wigren
WOW! Dondelinger service is terrific. Drew and Brian are great!My car was covered by warranty but I didn't know. They could have taken us to the cleaners. Honesty!Number one place to go..
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May 2023 by David R
The Dondelinger sales and finance team were great as usual and treated my wife and I with patience and respect during our decision to purchase. Our salesman James was especially helpful with assisting us in setting up the Onstar and My Chevy account and phone app for my wife. Much appreciated James, thanks! And thank you to all at Dondelinger's for the great purchasing experience.
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May 2023 by Angela Hutchins
If I could give them a thousand stars I would. Every time I go there I get treated with respect I get told exactly what's going on with my vehicle. They don't try to sell you on extra service but they do let you know if there's anything else wrong. And really they just have a personable bunch of people there. Most of the time I go there I deal with Drew but everybody that works there is very friendly. They were booked out till Friday and I had a serious issue with my car then I needed fixed so I could go to work and guess what? They squeezed me in. If you're going to go anywhere for service please go here you'll be pleased too.
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April 2023 by tim post
I've had nothing but Great Customer Service from Dondelinger in Brainerd. I worked with Taylor to buy my truck and had great service and an overall Great Experience. Corey did an excellent Job in the finance dept. and explained things in an easy to understand way . I've worked with Brent in Service to handle a couple of repairs and was pleased with the overall service, professionalism and the especially the communication .... Brent always keeps me in the loop on the status of my trucks repair and interfaces seamlessly with my warranty provider to for quick, easy and efficient resolution on any claims. I recommend Dondelinger for both Sales & Service
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April 2023 by Liz Boyer
Matt Kampa was super helpful and knowledgeable about the inventory on hand as well as the mechanics and operations of our new truck! We came back to him for this second purchase and we will be back again. He's a great asset to Dondelinger!
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April 2023 by Brad & Susanna Lamusga
Jason was awesome! Helpful & Patient in my pursuit of finding the car I really wanted. Taylor was wonderful! Knowledgeable & patient with my kids who were in tow after school (so super excited to be at Dondelinger’s which is one of their fav places (the hot cocoa & pop corn are deal breakers for them ? )I highly recommend Taylor as she wants to find you the car you truly want. I didn’t love the car she was showing me due to the color & she came up with a quick solution that allowed me to find what I was looking for !Thank you Talyor!
