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August 2024 by Shawn & Becky Stufft
Very efficient and helpful sale. Jordan did a good job answering our questions.
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August 2024 by Aurora Moon
If you are a woman don't bother stopping by. They will stand at the door shoving donuts in their face as you walk around trying to look at vehicles you want to buy, have done research on, and as well as have the money for, but will not bother stepping outside to assist you. Thanks for helping me decide to take my business elsewhere.
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August 2024 by Richard purdue
Our experience with sales person Cally Kempenich was outstanding! She provided all the information and education on the RAV4 that was necessary. This was our second vehicle purchase in which she assisted.
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August 2024 by Linda Patten
We dealt with Cory Wellman while purchasing a Toyota Forerunner Limited. The transaction was very smooth. Cory was efficient with the paperwork and in explaining all the features on this vehicle. Very positive experience.
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August 2024 by Deborah Dorn
My car lasted less than a year after buying it from lake country. They refuse to help me with any solutions and told me the car was sold as is so they can’t to anything about it.
I am disappointed to say the least. I would not recommend a friend to purchase from here.
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August 2024 by Laurel Grace
Purchased a Tahoe with Shayla. Great customer service and knowledge. Highly recommend!
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August 2024 by Wayne Lindeman
I just purchased a 4Runner from Lake Country Toyota and had a wonderful buying experience because Cally was incredible to work with!! Her expertise, efficiency and kind demeanor made our buying experience a breeze! This is the best Toyota dealership that I've ever encountered and we've owned Toyota vehicles for 37 years. Thank-you Cally for making the purchase so pleasurable!
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August 2024 by J G
Couldn't get a sales person to help us. Probably due to them only having 9 new vehicles. But still, usually people flock out to you and we couldn't even find one person to help. And yes they were open.
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July 2024 by Sara S
Lake Country Toyota is a great place to buy a car. This is my second time buying from Lake Country Toyota. I worked with Cally Kempenich, she was friendly, helpful and knowledgeable. Cally was awesome to work with, she answered all my questions. Cally made my car buying experience quick and easy. Cally’s laid back and no pressure approach made the whole process fun and easy. Highly recommend Lake Country Toyota and working with Cally Kempenich.
Everybody is always friendly, knowledgeable and helpful.
Thank you Lake Country Toyota and Cally for getting me set up in my new Camry.
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July 2024 by Amber Vance
Shayla in sales was extremely knowledgeable and friendly. ? When you come to Toyota be sure to ask for Shayla!
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July 2024 by Nancy Tuders
Went for oil change and maintence check. Very good service and nice people in the Service Dept.
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July 2024 by DAN COUTURE
Great dealership and service. Just purchased a new Rav4. Top ten salesperson, Rande Erickson.
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June 2024 by Andrea Boyle
I was grateful to work with Cally at Lake Country Toyota. She was friendly, knowledgeable, and genuine. She provided answers to my questions without a sales pitch. She was professional and established an authentic rapport immediately. I was pleased with my experience from beginning to end. Thank you, Cally!
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June 2024 by bryan stuhlsatz
I am a new customer, and have my vehicle in service. Tomorrow will be 3 days with no vehicle. There has been no phone calls, no updates. I have called multiple times today for long hold times, dropped phone calls, and finally got through and left a message on a voicemail to parts? I have no idea if the vehicle is being worked on, has been looked at. "Managing the customer and their expectations should be one of the top priorities of a service oriented company.
This is far from the great service we had for over 20 years at Luther Toyota in Brooklyn Center, MN. They had excellent communication service. There are a lot of 5 star reviews but they seem to be on the "purchase" of a new vehicle. Spending ~ $50,000 + on a new vehicle should warrant a 5 star experience and there is a lot of drive towards that income. But, what about servicing a vehicle?
- UPDATE on 5/16/2034. I made another attempt at calling today, and found out the reason why they are not calling back. They have my correct phone # in the system. They also had the phone # from my voicemails. But, when the service manager calls me, for some reason, they dial a different phone # every time. Not sure if dyslexia, confusion between 10 key and phone digit layout, etc. In the end I am keeping my 1 star review as you should have a process on failed call attempts to: 1) review the # in the system, use email, have someone else call, etc. The other reason why I am keeping 1 star review is that I called in 4 times, left voicemails, got routed to wrong departments, and several dropped calls after on hold for several minutes.
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June 2024 by Neil Kroll
Corey was efficient and fair. I was in and out of the dealership in 20 minutes with a trade in and new car. After I was given a good hour to test drive and view the new car. No fluf or high pressure tactics.
