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August 2022 by Joan F.
We were visiting the area with a new rescue dog I initially brought in on a Thursday to ensure there was not a problem with her breathing. I was very happy with Dr. Emily's exam and fee charged (though I was surprised by their policy to charge for even making the appointment). Anyway, the problem came back overnight on Friday so I called to get her back in on Saturday morning and discovered their concept of Animal Hospital is NOT 24/7 availability, but that once warranted, and for a minimum charge of $450.00, they will schedule time with a vet. I was also very frustrated by the fact that the receptionist confirmed all of my contact information and told me t for a nurse. After holding for more than 30 minutes I called back and asked the receptionist to have the nurse call me when they were able but she said that was not possible and that I would have just have to hold? Finally, after another 30+ minutes on hold, a "nurse" answered and explained the $450.00 price to be seen, and because the problem subsided again and we could not afford that cost I did not make the appointment. I did talk further with the "nurse" as I had never heard of a nurse in a vet practice and discovered she was indeed a vet tech who feels that the training/education she has received is equivalent to that of a registered nurse and so has adopted the title. I don't understand exactly if this is a trend or movement, but was very put off by her attitude and overall responsiveness to my situation. She did text a list of other 24/7 providers throughout the state which I did not use as the issue did not reappear thankfully. I would not recommend or return to the Lakeland Veterinary Hospital based on this experience.
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October 2021 by Heidi T.
Well if you want a vet to go to that just wants your money and doesn't care the about the well being of your animal, this is the place for you. They will over charge you not give the treatment your pet deserves. I warn you if you love your pet you will go some where else.
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June 2020 by Christina Knotts
The vets and techs here are absolutely wonderful. Would definitely recommend the vet office to anyone
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June 2020 by Monica Cole
Can't thank Dr. Kelly enough for her care today. Even though we couldn't save our dog her the compassion and kindness of putting her down and making her comfortable will not be forgotten. We appreciate memory paw for our family to remeber her by! Amazing care! Thank you.
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February 2020 by Michael Hansen
o figured I'd start off with the good - Friendly Staff, Good Hours, Boarding Facility, Clean Building.
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February 2020 by Michael H.
So figured I'd start off with the good - Friendly Staff, Good Hours, Boarding Facility, Clean Building. Then the Bad - Let me start off by saying everybody makes mistakes, myself included so I usually don't go out of my way to post a negative review until the establishment in question has had a chance to make the situation rite or has offered up poor service routinely, in this case I have a couple examples I'd like to share to help others make the best decision for their beloved animal. Most recently brought my Alaskan Malamute in for treatment for a reoccurring ear infection, 3 instances of the infection reoccurring all treated at this facility. 1st instance was an examination, drops, and send me on my way ( seems okay ) 2nd instance a few weeks later, infection back, they knocked him out and gave me some strong antibiotics, should be good. 3rd instance infection had come back ( found out later was never cured ) but anyway was given a brief exam and told it was likely an allergy and drops, follow up with us in a week. By Friday - 3 days prior to the follow up, my poor doggo was screaming in pain, shaking his head, was walking in circles poor balance and coordination, woke me up 3-4 times that night, I was terrified. First thing Saturday morning, rushed him off to the Garrison animal hospital, who took me in right away thankfully, they discovered upon examination and shaving the ear, that the infection was the result of an ingrown hair which was causing the repeated infection ( one would have thought this should have been discovered the 2nd time when they had him under full sedation or maybe the 3rd time ) anyway - the Garrison animal hospital and super star Dr. Katie also pointed out the infection was pretty advanced and didn't feel the treatment of just drops would be effective to help him get over it, let alone the ingrown hair issue being overlooked, anyway so that was my experience. The resolution ? I called and asked for my money back from the 3rd treatment, I was given a 60 dollar refund of the $160.00 I originally paid, figured it wasn't worth further pursuit, mistakes happen I get it, but I sorta feel this situation was handled poorly and I am glad the Garrison hospital was able to come through for me before my poor doggo lost his hearing or worse.
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January 2020 by Daniel M.
Fantastic place to bring your pets. They are very professional and kind to the animals. Will definitely be bringing my boys back again!
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September 2019 by Sheri S.
This place is amazing!!!! We just had to say goodbye to our 15 year old lab, and Dr. Erica made the whole process so comforting. She helped me accept that it was the right decision. Our lab also went through 3 major surgeries at this hospital. One of which was a touch n go surgery. Dr. Deb Piepgras was very honest with us through the whole thing, and flat out told us he may not make it, but the fact that she was willing to try for us was huge. We will continue all of our animals care here!!!
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June 2019 by Suzy S.
We are only up here for the summers, and previously went to a different animal hospital (for 4 summers) for our (3) cat's prescriptions. Every time I went in there, I had to explain who I was. I went to LVH when the other place was going to make me wait 2 weeks for an appointment. When I brought my cat in to LVH, I was greeted BY NAME. The tech, Kathy, listened, responded to and wrote down everything I said. Dr. Kelly was the kindest, gentlest vet to ever handle any of my pets, and she did a wonderful, thorough job with diagnosis and treatment. After 4 years of feeling like an outsider and neglected, it's nice to feel welcomed and secure that my pets are being treated by someone extremely knowledgeable and who really cares.
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December 2018 by Chuck Giese
Great people and compassionate!
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June 2017 by Linnie Tousignant
Because they took excellent care of our little pepper,
