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June 2023 by Lucy H.
Terrible dealership. Tried to buy a used car from Zach who told me three different times over a period of three days that the car had already been sold, or that there was a customer coming in to buy it, so they couldn't promise it would be available to test drive. I was coming from Mpls so it was a 2hr drive for me. Also telling me in the same breath that it wasn't ready for me to test drive yet as it was still going through inspection and detailing. He changed his story three times before I even set out to test drive the car. I couldn't believe the tactics he tried to create desperation to get the car BEFORE I EVEN TEST DROVE IT. He is dishonest and wasted three days of my time. Learned my lesson.
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March 2023 by Tlhalefo Lefow Sélèkê
A million thanks to Meghan Haffey who made my life change. forex/bitcoin trade is really a complex one but with the help of Mrs.Meghan Haffey strategy and signal I have been able to recover my lost in such a short while with just an investment of $500 be sure to withdraw $8000 within the week of your investment and it was wonderful. Contact now on Email:
[email protected] WhatsApp:+14432644420
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September 2022 by Doc
Prompt service and knowledgeable people.
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August 2022 by Anna W.
Mills Honda was a great company to work with. After having a bad experience at another local dealership, we were so pleased with the costumer service at Mills. Todd, the salesman that helped us, was incredibly kind, helpful and thorough. We were well taken care of! Prices and trade-in offer were both very fair as well. I can't recommend Mills Honda enough!!!
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July 2022 by Mark Helgeson
Prompt service and knowledgeable people.
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June 2022 by Deb Bitker Joosten
Fantastic customer service! I trust the service dept to do repairs correctly. Everyone is exceptional to work with!
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June 2022 by Dave Hauser
I purchased my second Honda Ridgeline from this dealership and it was a excellent trouble free experience!! The professionalism and knowledge of Scott the used car manager was outstanding in assisting me to find the perfect vehicle.Also the help and expertise of Jake the technician servicing my new ride. Also another technician Brian's input in answering all my questions.And lastly Jon the parts supervisor for helping choose some accessories and Joseph the business manager for the professional delivery and finding me the extended service contract that fit my needs.The entire operation is a CLASS ACT !! Dave Hauser
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June 2022 by Pattie Petrie
Wonderful people!.
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March 2022 by Nancy P.
I went in with a trade in and when I walked in, I felt I was set up for failure. They didn't work with me on price, I felt I was being talked down to. The person I started out with bailed with no notification of being gone and I worked with a complete stranger. They under cut me in my trade in via KBB. I work at a school HOURLY and I'm single. . . So, I know I don't have the income like a married couple. I'm working with the cards life has handed me. I'm trying to make it solo!! Thank you for reminding me I can't make it no matter how hard I try. It just broke my heart they wouldn't work with me. They never checked my credit or anything. I walked out in darn near tears and a broken heart again. The service guy who looked at my vehicle needs to work on mannerisms and pull the stick out of his a*** I'm a person. . . Not a dollar sign. I WOULDN'T recommend this business. I really hate being set up for failure.
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February 2022 by Lucas Williams
Got a brand new 2022 Honda Civic in November, since then I’ve had nothing but problems with it, my driver side door gets locked shut with no way to open it and they told me to just wait 2 weeks for service to look at it, and climb through the passenger side until then. The cruise control only likes to work half the time even after cleaning off the censer and camera. Didn’t expect to have this many problems with car that has less than 2,500 miles on it. Would recommend staying away from the 2022 year Civics.
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January 2022 by Joanna Odle
I purchased a vehicle from Mills Honda in Brainerd in 2016 and used their service department for general maintenance and repairs. The first couple of years it was very nice and the staff was friendly. Recently a new service person was hired who obviously didn't like women and started being very rude to me every time I brought my vehicle in. The push button start was going out on my vehicle and we have a after market warranty that we purchased from Mills Honda. That rude service person said that I should just let it be until I got stranded somewhere because he didn't want to deal with the warranty coverage that Mills Honda sold to us. Sad to say things didn't get better. The last straw is when my vehicle was misfiring and the check engine light came on. I brought it to a local mechanic because I was worried about driving all the way to Mills. They diagnosed the problem and suggested that I take it to the dealership because they knew Honda's and their recalls better. I made an appt online which the called and rescheduled because they said they needed more time to fix my vehicle. When I arrived this rude service technician told me exactly what was wrong with my vehicle and that the after market warranty would not cover it. This is all before he even took me keys. Then he told me to keep a wrench and a spark plug in my van so I could fix it myself if it acted up again. Then he pushed my keys toward me and I left. The service Manager called and spoke to my husband to defend his employee that the warranty would not cover it. My husband told him about the wrench and spark plug comment and the manager said he would make it right for us, but then never returned our calls. If you want poor service that treats you badly because they can then this is the place for you. Never going here again. Mills Honda just lost a loyal customer. FYI the after market coverage would fix my vehicle but I guess they don't like dealing with the products they sell.Service: General repairs & maintenance
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November 2021 by Paula Walsh
Very clean,friendly and does nice work. Great service.
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August 2021 by Makayla Loftis
I’ve had great experiences with Mills Honda! I went in in March to purchase a new vehicle and 2 days later walked out with a brand new 2020 Honda Civic. My boyfriend went in today just to browse, wasn’t expecting to purchase today but drove off in a new vehicle as well. The salesman who helped us both was Todd and he does amazing at his job!!
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August 2021 by Jeff M.
Emailed them for a service Quote, They responded in a timely manner and gave me a quote and I set up an appointment. Appt went on time and I was out the door exactly as they stated. Service and Car was perfect and the cost was exactly what they quoted. No upsell for anything. All employees were very friendly and professional. I will be back for my next service. 2016 Honda Civic
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June 2021 by MaryLou S.
Some of the worst customer service I have ever dealt with. Call and leave a message and no one returns your phone call. Promised to receive information via e-mail and it's been a week and still no e-mail. Took the car in for repair of a catalytic converter. Was given an off brand converter and not even given the option of purchasing the Honda part. Had to go back in less than 3 weeks later because of the same problem. They do not honor their work and make a lot of empty promises. Too bad because we are in the market for a new car. If they treat their customers this way how can I justify purchasing a new car from them.
