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November 2023 by e e
Jason is polite and well informed. He got us a great deal, and was fast to answer all of are questions. When the paper work was taking a bit to get through, he offered to let us eat lunch on his desk. Very pleased ? will go again, highly recommend Jason! JD was organized, and straight to the point. Very friendly and informative, didn’t use big works to trip us up got right to the point. Very pleased, and happy with my new vehicle.
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November 2023 by Cassie Girling
Mills Honda was very helpful with the purchase of our vehicle. They went above and beyond with finding the best financial options for us. Chris K., JD, and Amanda were kind, courteous, and efficient from the beginning to end. We’ve been leasing from Honda for nearly ten years and this experience has been throughout. The service department has also been friendly and efficient. Highly recommend, thanks to the dedicated staff.
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November 2023 by doug toth
So far so good. Preshopped on their website. Stopped in to reserve a car being shipped. Waiting for our car to arrive. Will update if they change the price or trade in value once we get the car.
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October 2023 by Jack Larson
Just had the worst new car buying experience possible. Ordered new car in May. Absolutely zero communications from the salesman or anyone at dealership. After 5 months where I was assured the car was coming, now after questioning them, they tell me they never place the order. How do you not communicate that with us sometime within the 5 months we have been waiting for our car. We will never deal with Mills Honda again. Look elsewhere before you deal with them.
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October 2023 by Mona Arora
Awesome experience. Jason and all the staff members are super friendly. Will definitely recommend to buy your vehicle from this dealership.
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October 2023 by Kellie G
My cousin visiting from out of state has some electrical recalls needing to be fixed so she stopped in over 2 weeks ago and made an appointment for today Sept. 19. She arrived at her appointment time only to be told she had missed her appointment which was supposedly on the 12th. Very dishonest and shady along with rude customer service.
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August 2023 by Danielle Gray
Yikes. Now, I get that the car industry has changed, car salesmen don’t need to “sell” like they used to. Even so, there is a basic standard of customer service that you’d expect from any business. This place did not even come close to meeting that standard. There was a car I was interested in that I saw online so I called about it. The salesman sent me info, I called back the next businesses day right away in the morning to let them know I wanted to put a deposit down. No call back. It’s highly competitive out there, so I called again. Left a second message. I called a third time, no response or call back. So we moved on, found a different dealership and car to proceed with. 10 days later, the salesman calls me and says “good news, your car is here.” Huh? You’re kidding me right? I left you three messages and you ghosted me. Again, I know they don’t need me as a customer today, but your treatment burned the bridge going forward now. It’s just common courtesy.
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August 2023 by Ryan Johnson
The rep Kevin helped us get into our new car and all of the staff were friendly and helpful. It was a very easy process
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August 2023 by James H
After reaching out to the service center at ur place found some of the parts i was looking for my ridgeline so the review changed, also thanks to the service center for putting in full syn oil since i could not drive to the appointment, i forgot to mention it to my brother who don't know vehicles.
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July 2023 by Tony Klaers
Great experience the sales team did a great job. (Jason) Highly recommend Mills Honda for your vehicle purchasing experience.
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June 2023 by S Maher
All I can say is JUST WOW! Absolutely worth the hours drive down to Brainerd! I don’t think I’d be able to adequately express my exceptional experience with BJ, Taylor, and Jackson. After moving “back home” its been a struggle to find anyone with knowledge on newer Acura products. Acura, being a Honda product, and my desire to keep most repairs above oil-change level completed by Honda techs, using Honda parts doesn’t provide me with a plethora of options. From my very first encounter several days ago, to the work currently being performed, I have been treated like a long time customer. The staff has even been very accomodating and sensitive toward some health issues I am experiencing. Mills Honda really sets the bar high for other dealerships!
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June 2023 by jim matzke
Yesterday, June 12, 2023 I brought my Honda Accord in for service arriving just before 8am. I told the service tech I would be in the waiting area while they worked on my car. At 10:50 am, the service advisor called and left a message at my home phone in Maple Grove to tell me that my car was done while I was 35 feet from his desk! He lost track of who I was and when I asked about my car around noon, he said they were still working on it. At around 2 pm, he came into the waiting area to tell me my car was done, so I sat and waited for 3 extra hours, when my car had been done at 11am! Bad service to say the least.
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June 2023 by Lucy H.
Terrible dealership. Tried to buy a used car from Zach who told me three different times over a period of three days that the car had already been sold, or that there was a customer coming in to buy it, so they couldn't promise it would be available to test drive. I was coming from Mpls so it was a 2hr drive for me. Also telling me in the same breath that it wasn't ready for me to test drive yet as it was still going through inspection and detailing. He changed his story three times before I even set out to test drive the car. I couldn't believe the tactics he tried to create desperation to get the car BEFORE I EVEN TEST DROVE IT. He is dishonest and wasted three days of my time. Learned my lesson.
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May 2023 by S. B.
Extremely dishonest sales, requested a purchase agreement to bring my own financing to buy a car and was told by the salesman he was writing it up. He asked for copies of our drivers license and insurance which I sent to him. I kept receiving text messages saying "sorry I was with a customer". Then told intermittently over the next two hours that he was waiting for the sales manager who is very busy to approve it. He literally promised me he would get it to me ASAP.FOUR hours later I contacted the dealership manager and while waiting for him to return my call suddenly receive a text by the salesman telling me it was just sold to someone else BUT if it falls through he will let me know.They literally wasted over 4 hours of my day and told me 20 minutes before closing.They lost a sale, I took my business to Dave Syverson and bought a new 2023 car there. Very happy with their service.
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May 2023 by Zach in Minnesota
This review is for the parts department at the Brainerd Honda. Left message for Parts Department at 8:45. Called at noon, did not leave message. Called at 1:30, left another message. At 3:30 called Luther Honda Saint Cloud . They answered right away, took my order and it will be shipped in by tomorrow morning.