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March 2024 by Mackinzie L.
we got a bearded dragon and he wouldnt eat and ended up dying and we paid $60.00 dollars for him! and then we also got a gecko that was blind a has a broken leg!
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February 2024 by Kay Halverson
Very helpful!!!
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February 2024 by Barbara Lee
I was in today and bought dog food and was helped by a very friendly check out gal, Bailey!
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February 2024 by Donna Wambeke
For the past 4 months every time I go in the store smells really dirty. Like mold. I have had others state the same thing
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February 2024 by janet rolnik
Employees very knowledgeable
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November 2023 by MaKayla Danelke
I brought my dog into PetSmart over the weekend for a grooming and everyone was very friendly and professional. The grooming area and lobby were both kept clean. My dog, who typically isn’t a fan of having his nails trimmed, behaved well with the staff due to their attention to detail and genuine care for my dog. I am impressed by the grooming staff and I am definitely going to be bringing my dog back here. I couldn’t recommend it enough. Dog mom and dog approved.
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October 2023 by Jennifer Valtakis
Came here to get crickets and Norah was the rudest worker and to think she works for you guys and gets a pay check so sad. If St Cloud wasn't so far I would go there
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September 2023 by Cindy Geatz
Will not be returning, manager is extremely rude. Went in for a few reptile items, noticed they had bettas for 50% off and adoptable, I have a 75 gallon tank with about 10-15 guppies and figured it would be a perfect addition to the tank so he could get better as he was swimming in green water and kept tipping over. Went and also got betta food and treats for him to get extra protein, went to checkout, cashier had manager come over and asked about tank info, rudly stated that bettas and guppies cannot be together and that we cannot get the betta for that reason.
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September 2023 by Deanna Holst
I love how open and friendly staff is to answer questions and,help you get the right pet and paperwork,on appropriate basis for adoption,many times choose from,
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September 2023 by Mark N.
8/31/23 At checkout, I commented to the cashier it sounded like they were dealing with bad allergies (lots of coughing, sneezing, and wheezing). The reply was, "I'm sick and feel terrible". I asked why are you working, I was also told, "They [management] would not let me go home". I watched 7 customers check out with this person as I waited to talk to a manager about their policy of refusing a sick employee from going home and having that person working where they will expose many customers. The result of that dialog changed nothing, the employee still had to stay and keep the till ringing. Absolutely Brilliant! PetSmart appears to have little regard for the health and well-being of employees and customers.
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August 2023 by Melissa Plotnick
Very helpful and an easy place to shop. You can spend time there or you can just run in quickly. Very convenient.
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August 2023 by Amanda Hill
Went there to get my clients pomeranians hair cut, she paid $60, and they took maybe a half inch off. Couldn't hardly tell he had a haircut. They claim they can't cut the hair down to the skin. That's not what she wanted. She wanted at least 2 inches cut off, not worth the $60
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July 2023 by Joanne Mn
I went in the store to buy a couple of things. A woman working there got the crickets I needed and showed me where the other item was. She was very helpful, efficient and professional.
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July 2023 by Lisa Gouldie
They had all I wanted. The staff was great. The store was neat and orderly. Kitty has the treats he wanted.
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June 2023 by Nick Huls
PetSmart is great! They have products that you can't find at local general merchandise stores and employees are always helpful.
