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May 2023 by David M.
Jim at the Baxter Home Depot found me in the plumbing aisle and volunteered his assist. He smiled and knew what I needed and where to find it. As I continued shopping, I heard Jim continue to volunteer his help to several other customers. He is pleasant and quiet and knows his stuff.I've worked construction for a couple decades. I've encountered dozens of Hone Depot employees. Jim is the best of the best.
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June 2022 by Pat And Tina P.
No, thank you! This is the worst HD I have ever been to. I will have to say first that the nice lady at the entrance in the back was super nice as well as Dany? in the return section, The other employees were a complete disaster (and I am already sugar-coating it)I had returned a trailer and the returns employee kept telling me that he was not able to remove the trailer from my truck! The rental employee made me park in different spots and still could not help me until I was really getting upset which is when finally after almost one hour two additional employees came to the scene who never said a word to me but stared at the trailer instead. Now there were three employees of which one finally was able to get the trailer off my truck after I had to make myself very clear about the urgency (my husband was at the ER at that time but nobody seemed to care) I had also returned a mixing machine and was charged over $60 for not returning an extension cable which I never received when I picked up the machine! A+ for unprofessionalism par excellence!
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May 2022 by Bea S.
I ordered a microwave to be installed. They came n just dropped it off and told me I had to notify the store and left. I already paid for installation and they wouldn't even call the store to check.
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September 2021 by Dave W
Called to check on price to rent a stump grinder. I was told $30/ 4hrs or $51/ a day. So I went and got it this morning and returned it 4 hrs later clean and full of gas. I was charged $120. When I asked why so much I was told the 4 hr price was $109 not the $30 I was told just 4 hrs earlier.when I told the guy that charged me what I was quoted he just said nope its $109 in a conceited I don't care tone and handed me my receipt.from now on I'll rent from someone else!
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May 2021 by Dave Wonders
Right now I don't know who I am more ticked with... both The Baxter Home Depot and The Home Depot website let me down.
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April 2021 by Rick F.
I have had positive experiences in the Baxter/Brainerd store in the past. I have even on occasion filled out the online survey giving this store a 5-star rating. That being said it only takes (1) bad apple to make an experience so horrible that tells me I will never step in that store again. I should have called for the store manager at the time. This was my second encounter with this same individual in 2 weeks, both times his lack of care to the customer in my opinion was inexcusable. I have zero tolerance for condescending inept incompetent people, especially in a customer service position. The only reason I give a 2-star rating is for my previous experiences in this store. This review is geared to one individual only. He should be in a position where he does not work directly with customers. Sorry Home Depot, looks like Menards will be my go-to from now on.
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January 2021 by Daniel Pasch
Thank you John and Lori for the prompt, knowledgeable and experienced assistance placing my order. Best experience I've had at the Baxter Minn HOME depot.
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December 2020 by Renae Laabs
You have the most caring helpful wonderful employees ever. We were treated amazing after being kicked out of Menards because my son can not medically wear a mask. I will always shop Home Depot from now on.
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August 2020 by Josie McIntosh
I did some searching on line for a confectioners stove, over- stove microwave, dishwasher and quartz kitchen countertops. ...maybe a washer and dryer. Home Depot looked like a one stop shop to go to. There was one person working in that department. She was helping another customer and there were two people ahead of me for her help. After an hour of waiting, she was with the first couple the entire time, yay for them!, no one came to help out, I left. So much for shopping in your community.
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May 2020 by Cathy Boser
Just came back from there. I was told there was curbside pickup. When I got there I called and the phone never was picked up. Called again from my car and someone finally picked up. She told me there wasn't any curbside pickup after 6. She said she was the only one in the store working and I would have to come in. I went in and the store was full of people and workers. I met this gal who I talked to on the phone. There was another worker sitting right next to her. I gav
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November 2019 by Ethan T.
Great customer service at this location! All the workers that I encountered were friendly & helpful. The store was clean.
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April 2019 by Chris Schwartz
It was a great deal I just said cheryl b thank u great job
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March 2019 by Sherman Sipe
EVERY THING I BOUGHT WORKS JUST FINE.
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March 2019 by Pete Ryan custom fireplaces
Got Valentine's flowers there today . Great big ones
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January 2019 by Amy June
We loved the home Depot stores in coon Rapids ,all over the city's really, we moved to Brainerd and we have had nothing but bad experiences. From poor customer service, to not being able to fine a store representative too poor attitude of the people working at this Home Depot. On several occasions we spend $600+ and when we come in to pick up our products an example of flooring was ordered 24 hours in advance That was supposed to be loaded on a pallet and ready to go
