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March 2024 by Hendri E
Complete and utter waste of time. Appointment at 2pm. Went back to see if they were done 1hr 45min later. Didn't even start. Offered to start in another 30minutes when a tech shows up that can actually do the job. Makes me wonder what quality would have been done. Wish I read the reviews before wasting my day here. Drove hour and half because of insurance company recommended. AVOID AT ALL. COSTS.
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March 2024 by Haha W
The most stress free transaction possible!
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February 2024 by alexandra tyler
First they showed up for our appointment with the wrong windshield.. no problem at all, we understand that things happen, and we happily rescheduled. Then they called us the same day as our new appointment to let us know they needed to reschedule again…. And again TWO more times after that, today being the last time. Only reason we went with them in the first place is because this is who our insurance picked, and after reading their horrible and scary reviews I’m glad they never showed up! Good luck to anyone to has to deal with these people!!!!!
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February 2024 by Destiny Thurstin
They broke my husbands door when replacing his window and refused to take accountability. Now the door cannot be opened from the inside.
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February 2024 by Jason Mohr
Broke my camera mirrorSaid they would pay to fix it. I have been trying to get a hold of them for a couple months, they won't answer or return my phone calls.I've also called the main line customer service (call center) 2 times and explained what happened. They said both times they would get back to me. Nothing....Incredibly frustrating. Not standing behind their work whatsoever. Meanwhile, I drive around for 2 months with a broken rear view mirror.Update: Manager reached out to resolve the issue. My next service with the Chevrolet dealer is when I will have it fixed. Fingers crossed.
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November 2023 by Ben
They didn't have my windshield in stock and when I came to pick up my car who ever parked it left it at full lock triggered a security issue with start and basically left me stranded no apology nothing if your in the area please use the family owned businesses who ever the supervisor is shouldn't be one
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August 2023 by James
Great People to work with from the front desk to the shop guys IWould go back.
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August 2023 by Jim and Kathleen Holford
Thank you for fixing the windshield on my 2023 VW Atlas after I hit a turkey while we are on vacation in MN.
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April 2023 by Sherrill Neese
Good quality. Very friendly. Helpful. Responsive. The windshield on my dad's CRV had to be replaced. Insurance paid for it. I brought the CRV in. They fixed it. No fuss. No muss. They got it done and were good about it.
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March 2023 by Angler Pat
My wife had her vehicle windshield replaced here and was told that she needed new windshield wipers. She was told if she didn't have them replaced they would mark it on the warranty sheet that she refused to have them replaced and weren't liable for scratches. This would have been over $40 my wife said no knowing that I had replaced the wipers a few months ago. After she told me about the situation I went to costco and bought new wiper blades under $20 and when installing them I examined the so called bad blades. These blades after I gave them a wipe with a paper towel looked brand new and nothing was wrong with them. It blows my mind that they used such an aggressive approach to charge customers for something they actually don't need. Sadly if it was me being a guy waiting for the car to be done I bet they wouldn't even said anything about them. Shame on them for scamming people that way. Just spreading the word to help you not be taken advantage of.
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February 2023 by Jaleel Brantley
Safelite was very helpful and professional. They made sure that I was taken care of even though there were some issues they uncountered. Thank you Safelite for treating as an individual not just another customer.
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December 2022 by Ben Anderson
I had a crack across my windshield. I made an appointment with Safelite to get it replaced. They did the work in about an hour. The windshield is still there. Well done!
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December 2022 by Reese Murphy
Had my windshield replaced at home and it turned out great. Fast and professional service.
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November 2022 by Steve Jensen
My wife had her windshield replaced in her 2018 Escape. Tech broke cover behind the rear view mirror. Tried to cover it up by gluing it. My wife was told they would order Velcro and would call her. They called her and said they can’t fix it.I had to call the manager Mike to get him to order part they broke.Windshield has large area of glue sticking out past windshield on passenger side.Then my wife gets an email from Safelite stating I will be there tomorrow at 7 am. I never made an appointment. Mike the manager said he would send someone to our house to replace part they broke.Previously I had a good experience at Safelite.I see the owner responds to reviews- I would like to talk to him.
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November 2022 by Doug Branchaud
Had a scheduled replacement, they got behind with other customers so pushed me off till there next available opening instead of giving me priority because they already had people scheduled after me ... well didn't I have a scheduled appointment too ? Before them that you failed to meet?... or was that me the customers fault...
