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November 2024 by Virgel
I am posting this review because Spectrum horrifically mistreated a good friend of mine. Last week she went to check her email and found out that her email address had been changed without her permission and additionally, all her contacts, files, and medical records were gone. She worked with their technicians for more than 2 days to try to correct this to no avail. Her email address used to be used for a username for various businesses. She can't recover that either. The fact that my friend is also an elderly woman makes this even more horrendous. I am strongly suggesting that not only does she file a complaint with the better Business bureau, but also take any legal action possible. Why was this allowed to happen?! Why aren't they fixing it?! What actions are Spectrum taking to demonstrate that they value her as a customer?! From what I've heard and seen so far, the answer is nothing.
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November 2024 by Loren Schroeder
Staff there is rude and unprofessional! They don't want to help you and make you sogn in at the door even if your the only one in the store. Act like they are doing you a favor just to speak to you.
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October 2024 by Amy Durant
They are always so helpful and our trips there are always successful. We love our Spectrum store and the people who help us!
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October 2024 by Gina E
Friendly and helpful! ?
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October 2024 by kaden eckert
Your internet service is garbage
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July 2024 by Marlys Dahlvang
Shanoi Richardson works in the Baxter MN office. He was great. He spent hours making sure everything from my old phone transferred to the new one! He was so kind & patient. I can't say enough!!
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July 2024 by katie johnson
I have been going in since February getting the run around on activating my iPad I paid in store in cash then I go in again to fix it they bricked my tablet! And told me to go to Best Buy meanwhile Best Buy told me it will no longer work after what they did. I go back after the manager said he would ship me a new one come to find out they won’t even comp me on my bill or send me a new tablet. I asked to speak to the supervisor and the manager never came back out. Megan just said sorry after she ruined my iPad. Shanoi said don’t pay for service you don’t have I think he would be a better manager.
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June 2024 by Robert Bagan
Pushy stuff when you want to use the electronic equipment they get angry
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June 2024 by Andrea Renee
Very rude and very poor customer service. You can tell they don’t like their job, or respect their work enough to respect their customers at least. Literally didn’t even wait for me to leave the store before laughing and making jokes about me. Ironic they work for the most unreliable internet provider around.
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June 2024 by Rodney Brown
Had a wonderful experience with the staff. They really meet the needs of our family.
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May 2024 by Jeff Kloss
Cut the cable
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April 2024 by Gail Hackett
Very friendly and helpful
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April 2024 by Hannah Wieczorek
We really Appreciate Rachel. We just moved and she made transferring our service so painless and easy! Thank you so Much!!! Will recommend to everyone!
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April 2024 by R L
Fantastic customer service, very knowledgeable.
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April 2024 by Tanner Haavisto
Nothing against the store or it employees, but spectrum as a provider sucks. Be prepared for above average bills, half of the speed you paid for, and outages every couple of days. On a good week you only get one outage(very rare). Terrible connection and scam rates. You will not get what you paid for.
