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March 2024 by Megan Kellin
If you value customer service, this HotSpring Hot Tubs of Northern MN is THE best! Mark is not only a top notch dealer, but one of the best in the business - they know their stuff! Hot tubs and spas is all he does and I've never met someone more passionate about the industry. My extended family and I have all purchased salt water tubs from Mark and a bigger one (chlorine based) for our airbnb and they have been game changers for our families, as well as our guests.Regarding our airbnb, having a hot tub has boosted our year round business by over double! I can't say enough how how helpful and knowledgeable they are - absolutely fantastic!From the moment we met, we were greeted with kindness and professionalism. The installation process was smooth and efficient, and they went more than out of their way to explain how to properly maintain the hot tubs - which is not always an easy feat for a rental, but they are on it and easy to get ahold of - and overall, they care a lot, which makes all the difference.Oh and, we LOVE our salt water tub. My son is sensitive to chlorine and can't swim in pools, etc - this has been so great for our family. We purchased 7 years ago and I stand behind this review and their excellence more and more as the time goes on. Highly recommend. Five stars all the way!
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March 2024 by Alli Aston
Hotsprings Hot Tubs of Northern Minnesota truly stands out from other companies thanks to their commitment to customer satisfaction. Mark, the owner, exemplifies this dedication by going above and beyond to ensure that every customer receives personalized attention and guidance. He took the time to understand our unique needs and preferences, making the selection process smooth and stress-free!What sets this company apart is their dedication to providing ongoing support beyond the sale. They don't just sell hot tubs; they cultivate lasting relationships with their customers by offering valuable tips and promptly addressing any issues that may arise. This level of care fosters trust and reliability, creating a sense of reassurance long after the purchase is made.The quality of the hot tubs offered by Hotsprings Hot Tubs is exceptional. Our chosen tub exceeded our expectations in terms of performance and durability. Overall, if you're in search of a hot tub and top-notch service, Hotsprings Hot Tubs in Northern Minnesota is undoubtedly the best choice. We could not be happier with our decision and will recommend to anyone!
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March 2024 by Matt Myrick
I bought a used hot-tub from someone else and ran into issues balancing chemicals this winter. That manufacturer wasn’t overly helpful, but at Hot Springs Bemidji, both the owner and a senior technician went way above and beyond to help me get my spa in order without any commitment to billing me for their time. They even followed up in person just to make sure everything looked good after the spa was working again. They’ve earned our trust and future business
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March 2024 by Shannon Boen
Great to work with and even better service!
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March 2024 by Kelly Gould
Hot tub lights stopped working within a few weeks of install. Since it was installed late fall I had to wait till the next spring to get them fixed. Repair guy was amazing and very informative. The following winter (didn’t use hot tub in summer) the lights worked for a few months and are no longer working again. After calling the store to inform the owner that the lights were yet again not working, I was told, since I bought a lower end model that I should be happy the heater and jets work, and most people don’t buy hot tubs for the lights. Apparently, I should be happy that most features work on a $10k purchase. And also, I should not have built an enclosure around it because it makes it too difficult to remove for repairs and I should have known that. If I could go back, I would have purchased else where. Disappointed !
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December 2023 by Joe Weems
Mark was able to point me to the right hot tub that met everything we were looking for. Amazing service from when I first walked in the door, through the set up. Had a couple minor issues with the tub. Mark was able to identify the issue from a simple photo and was able to let me know what i needed to do to fix the issue. Mark has answered multiple questions about chemical needs and walked me through what needed to be done. Very knowledgeable and helpful crew. Would recomend talking to Mark if you're looking for a hot tub.
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November 2023 by Paul Vito
Can't say enough about HotSpring Hot Tubs of Northern Minnesota. Many thanks again to Mark and his professional staff! They went above and beyond during the delivery and installation of our HotSpring tub. Top quality people and products. Highly recommend!
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November 2023 by Anissa Lauer
We are so glad we went with HotSprings Hot Tubs of Northern Minnesota! They have been so patient as they helped us narrow down our perfect hot tub. And are always open and fast to reply to any questions we have. We love our hot tub!
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September 2023 by Joyce Weems
These people are the best! So helpful, very supportive, can't go wrong with group at Hot Springs!The only question you would ask is " why didn't I do this sooner!"Thank you everyone at Hot Springs ?
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August 2023 by Jana Decker
We recently were in the market to purchase a hot tub. After researching our needs and checking out several dealers in the area, we decided to go with Hot Spring Hot Tubs of Northern MN. From day one, there was zero pressure to purchase. My husband and I visited the store at least three times before we made a decision. Mark and Mark are very knowledgeable with everything from the wiring/electrical needs to educating us as to the maintenance of our new hot tub. Mark R. and Jesse were extremely professional while installing our tub and made sure to answer all of our questions. We are extremely happy with our purchase and would encourage anyone to check them out!
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July 2023 by Dan Marking
Hot Springs Hot Tubs are the best Hot Tubs made and Hot Springs Hot Tub of Bemidji offer the best service available.This is our second Hot Springs Hot Tub. Our first one lasted over 20 years.We purchased our second hot tub about two years ago and went with the salt water system, it was the best decision we ever made. Our new hot tub has very little maintenance to keep the chemicals in balance.Last March during one of our snow storms we had a few power surge. We didn’t realize that it tripped our hot tub circuit breaker. Our water heater froze and water was leaking out fast.Their service team drove to Grand Rapids and replaced the water heater under warranty. I was only charged a minimal transportation fee.Hot Springs Hot Tubs of Bemidji offer the best after sales support!
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May 2023 by Jake Bartz
We've been super happy with our experience with Mark and the team at HotSpring Hot Tubs! The education, patience, and support during the buying process helped us make the right decision for us, and the ongoing relationship has been fantastic! It's super helpful knowing you have a support team that knows you and their products so well - it's provided us with a ton of confidence!
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May 2023 by Levi Haar
I recently purchased a hot tub from Mark and his team. It was a great experience from start to finish. They are very easy to work with and the service is top notch. Highly recommend.
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March 2023 by Andrea Limb
Happy we ordered our hot tub from the Bemidji location- very helpful driving out quickly when we had an error message on our tub. Great customer service and support!
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February 2023 by Rebecca Duran
Amazing customer service! The set up and installation went flawless thanks to Mark and his team. We absolutely love our hot tub.
