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January 2024 by Arianna Baker
Update: the owner did contact me and allowed me to purchase a new fridge and only pay the difference. I recently made a purchase at SND Appliances, opting for a scratch and dent refrigerator. While the salesperson did mention the absence of a warranty for scratch and dent items, crucial information was omitted. Upon pickup, I discovered the appliance was labeled as "USED," a detail that was not disclosed during the sale.While I understood and accepted the lack of warranty for scratch and dent, the failure to disclose the item's used status is misleading and unacceptable. I would not have chosen this option had I been informed accurately. Customer service has been uncooperative, refusing any resolution for this oversight.I urge potential customers to approach purchases at SND Appliances with caution, emphasizing the importance of transparent and honest communication during sales transactions. My experience raises concerns about the integrity of their practices, particularly in conveying essential information to customers. Be mindful when considering a purchase at SND Appliances.
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January 2024 by Tom Christenson
We had a great experience with SND Appliances in Grand Rapids. They delivered and installed new LG appliances including a refrigerator, gas range, and microwave. The installers were knowledgeable and professional, taking the time to do a neat and clean installation and answering any questions we had.We’ll certainly choose SND when shopping for appliances in the future. Great job!!
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January 2024 by Cindy Kungel
The tv repair service I received from Shanna from SND was absolutely top notch. She was professional, friendly, and efficient. I will be contacting this company again if I ever need appliance repair. I highly recommend them!
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December 2023 by Brian Campbell
SND tech was great. Had our range working in a very short time. I won't by appliances from a big box store again. There's definitely a plus to shopping local, especially when they have the service team to back up there products
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December 2023 by Peace Heavenly Father
My washer was not working properly so I called SND and the lady I spoke with arranged to have a service person to come to my house. Shuna fixed my washer in a timely fashion. I was impressed that a woman was a service person. She was a wonderful woman with a fantastic personality.
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December 2023 by Lance Kerr
They looks so nice and the delivery guys were such nice guys and did a fantastic job installing my stove and microwave
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November 2023 by Scott
A huge thank you to Wes for talking with me and getting the information to the company to get our fridge fixed at no cost. It was very much appreciated. The communication was great. I really like the ability to chat live with S&D it makes things much easier.
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October 2023 by Deb Johnsen
We were very pleased with the communication between Samsung and SND Appliances. SND stayed in contact and knew exactly what needed to be fixed, ordered a new part and came out within a few days. Very efficient and great service!
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October 2023 by Joanne Sandeen
The staff at the store was friendly at the time of our purchase, they kept good contact with us on delivery time and status and Mike and Kyle were very kind and did a great job with the install. Mike was very knowledgeable and flexible with the minor issues that came up with the water line install. I look forward to using my new fridge! I hope it lasts for many years.
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October 2023 by Jennifer Sanford
My neighbor recommended SND because they went above and beyond for them. I’m a believer! From start to finish SND was completely detailed in every aspect of the delivery. Even when we hit a snag in the delivery time, they fixed the problem right away. After working with big box stores for appliances, I would never go back to them.
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October 2023 by Heidee Kennedy
We have purchased several appliances from SND and the staff are always very knowledgeable and helpful.We also requires maintenance on an appliance and received it timely. The maintenance person quickly identified and corrected the issue. They were professional yet friendly.
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October 2023 by Jacob Forsythe
Was very impressed with the service offered by SND. Really appreciated how they were constantly communicating with me through each step of the repair process. From diagnostics, to part orders, to even what time to expect the technician, it was all flawless. The on-site technician Bruce was also amazing, super friendly and knowledgeable. Always was more than happy to answer any questions I had regarding the repair. Would definitely recommend SND for any appliance repairs you need!
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October 2023 by Matthew Theisen
HIGHLY RECOMMEND!!! Great products. Super knowledgeable staff. Delivery driver tracking is super helpful. The delivery/install guy, Mike, is a true class act! He went above and beyond to ensure our delivery and install went smooth. He even went to the hardware to grab parts the manufacturer didn't include. Customer's for life!
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October 2023 by Risalatul Hoque
I have had few hiccups along the way but our dishwasher was finally fixed. Most SND Appliances personnel were professional with the exception of one employee. I was immediately contacted by SND and I am happy to amend my review based on how SND rectified the situation. Thanks Wes!
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August 2023 by Diane Leif
Bought all our kitchen appliances about 2 years ago and had a great experience. They are working well for us. Just bought and had delivery today of an upright freezer. Good quality sales and delivery service today!
