O'Reilly Auto Parts is recognized for its helpful and knowledgeable staff, particularly a fantastic manager who can answer many questions. Customers appreciate the store's competitive prices, often finding items significantly cheaper than other retailers. However, some reviews mention issues with one employee's attitude and the need for better customer service training. While most staff are friendly and eager to assist, shoppers sometimes need to check products at the register to avoid purchasing defective items. Despite these concerns, many customers highlight positive experiences, including prompt assistance with issues like check engine lights and battery problems. The store also offers services like battery testing and warranty replacements, contributing to a generally supportive shopping environment. However, there are suggestions for improving the rewards program and pricing strategies. Overall, O'Reilly Auto Parts is seen as a solid choice for auto parts and customer service, with room for improvement in specific areas.
Best auto parts store in the metro. Everyone is helpful, and they make it right without a fuss if something is defective. We're Commercial, so have been to a lot of different auto parts stores!
November 2025
Thank evey one for selling me that coilpack it runs like new.
November 2025
Friendly staff, and Kit was extremely helpful. I bought some wipers and headlights, and he was kind enough to install both of them for me after the purchase.
