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March 2024 by Eric J
Fast and efficient service. Will definitely use again!
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January 2024 by Meghan Frank
I don't usually write reviews but the way I was treated today by the tech Rachel and the pharmacist Samantha was really unfortunate. I went to the drive through and pressed the call button. No answer for 5 minutes. So naturally I pressed the call button again because I had no idea if someone heard my call. A simple "I will be with you asap" or a sign on the window saying "we heard your call; we'll be with you shortly" would have gone a LONG way. Instead, she threw her hands up at me in frustration. I work in medical, and I understand what it's like to work short staffed and deal with rude patients all day, but it's not an excuse to treat people that way. Rachel continued to have an attitude the entire conversation, claimed she was just waving at me, was very passive aggressive and scolded me as if I purposely did something against her. I'm not stupid, I know the difference between a wave and a "f-off I'm busy" hand motion. Then was told the pharmacist would be 15 minutes because she was on break, and I agreed to wait as I needed instructions. The pharmacist Samantha comes to the window and first thing she says is "I am entitled to a 30-minute break by law but I can help you" and I said, "that's ok I said I could wait the 15 minutes, I didn't ask you to interrupt your break." I'm really not sure what she was expecting since I was told she legally had to talk to me before leaving. I will admit I did not remain as calm as I'd have liked, but I think if you're going to treat people like they've done something wrong when they haven't just because you're having a bad day, you're going to keep getting these reactions. Maybe it was a big misunderstanding, but the attitude and scolding was unwarranted, when all I did was press a button... this could have been handled with more tact and professionalism and there would have been no issue. I feel sorry that they are that stressed but my perception is that this pharmacy is not being managed properly, and I wouldn't recommend it to anyone including patients.
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January 2024 by Lea Genosky
Why are pharmacists so rude! Empathy is clearly a thing of the past. I was treated like scum when I arrived to try to pick up a RX for my daughter. Nothing serious but something she needed. He belittled me and made me out to be a liar. I was dropped to tears after trying to work with him. A few days later I got a text that my RX was ready. I drove back to the store to find the same man working.. there was an elderly man at the counter and the pharmacist was so rude to him! Then he told me that I needed a PA for my RX. I asked what that was and he said “your clinic would know, call them” and walked away. This was my first attempt at using the Cub Pharmacy and it is my last. I highly recommend looking else where for your medication needs!
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October 2023 by kathi koran
When I needed to get a much needed mental health med for my son on a medication that was out of stock for a while (national shortage) the were guaranteed that it would be in. Nobody could guarantee when the specific dose would be in. And kept trying to get the med inYelled at me. And was very rude. I held out for my family as long as I could (because of Jerry as well)
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January 2023 by Dana Peterson
I've been using this location for over 15 years without any complaints. The woman I spoke with on the phone yesterday was so unfriendly and snide. If it wasn't for Jerry and a couple other friendly faces there I'd take my business elsewhere.
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June 2022 by Heidi Wags
They sell the BEST ganache chocolate cake here! I went in today looking for one for Father’s Day and they were all out. The very thoughtful woman working in the bakery offered to make me one to pick up later in the day. I went back a few hours later and it was PERFECTLY made and delicious. Outstanding customer service. Thank you so much!
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June 2022 by Kyle W.
Went shopping at around 1am on June 7th 2022, there was one lady working the checkout which was not a problem because there wasn't many people in the store. I go up to checkout my food with her and I politely say "Hello, how's your night going?", she looks up at me and doesn't say a word, I don't say anything back. As I was leaving and she handed me my change I said, "Thanks, I hope you have a great night". Again, she says absolutely nothing and there is no way she didn't hear me both times. I understand working the night shift might suck sometimes but for you to have a complete lack of customer service skills when you are on the clock checking customers out at a grocery store it is ridiculous and you shouldn't be working a customer service job. I could've sworn Cub employees had name tags but I did not see one of her, maybe she wasn't wearing one because she is aware of her lack of care towards the work she does.
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March 2022 by Jamie Hanford
After being a customer at another pharmacy for many years, the service there had become unbearably bad so I tried Cub. The Cub pharmacy is always well stocked, wait times are short and the people are helpful and patient. I can always get what I need when I use this pharmacy. I have switched all my prescriptions over.
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January 2022 by Bruce B.
Most of time I see Mark or Geri and always get professional, friendly, caring, and knowledgeable help. Not only do I get my prescriptions here but also my Flu, COVID, Shingles, and Pneumonia shots. Very convenient. Thanks for the GREAT Care and Service!
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January 2022 by Nikki B
Courteous and knowledgeable staff. Always willing to answer my questions about new prescriptions.
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January 2021 by D Volner
Best customer service I’ve ever experienced at a pharmacy. There’s always a friendly staff member willing to help in any way they can and I have never had a negative encounter. I have had especially great customer service from the manager who goes out of his way to provide extra counseling on new medications and answer any questions within his scope of practice. I see some others writing negative reviews, but there are laws the Pharmacists have to abide by and of course just like any other store, you have to wait your turn so if you show up at a busy time you might have to wait a little longer, but that is to be expected! Would highly recommend this pharmacy!
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January 2021 by T Johnson
Great Service! Great place for a flu shot.
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November 2020 by Kayla Staples
I’m not one to go and write reviews, but my experience was just horrible. I’ve been going here since I was young. My parents as well. I’ve known Jerry for quite a long time, always was nice to my parents. Up until this week, Jerry was extremely rude to the nurse who had called her, the nurse ended up just hanging up the phone. The nurse had said “in my 7 years of being a nurse I’ve never had a pharmacy tell me they can’t check which medications would be covered.” This pharmacy wanted me to call my insurance give them all the codes for my diagnosis to see which medications would be covered. I then call them today thinking my medication is ready and Alex just had a attitude toned voice and was no help. Apparently they don’t communicate and my doctor tried getting a prior authorization on a medication cub can’t even get lol. It’s literally been 5 days since I went to the doctor and I still haven’t gotten my medication. Like I’m in pain, so thanks. I wouldn’t recommend.
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June 2020 by Donald Ericson
Love this cub! nice store all remodeled!
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June 2020 by Donald E.
This cub is all remodeled! Great store Easy to shop at! Has everything you need! Has yummy fried chicken!
