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January 2024 by Kat Vaj
Friendly and very helpful customer reps.
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January 2024 by treet reads
Great customer service. I called about mini craft sticks. They found the last set, held it for me until I could get to the store. I KNOW how busy the employees are everyday. So helpful!
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December 2023 by Rachel Diggs
Always love going in here! There's only 1 employee, a manager, that is usually an itch to get help from. Every customer is such an inconvenience to her. But all the other employees are amazing, idk how they keep up the positive mindset with her there
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November 2023 by L. N.
My framing experience was terrible. First Michael's coupon system is deceiving, I went in and was quoted a price. I was told to watch for the 70% coupon, so I waited for that, came back expecting 70% off the quoted price. No! Gave me a variety of excuses. The framer gave me the cold shoulder when I kept asking about the price and why it wasn't 70% off. I went ahead anyways with the framing and experienced poor customer service through out the entire framing experience.
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November 2023 by T West b rock
Can't belive how this is set up self checkmoyy but card only nope. I'll. Go back to hobby lobby. Good riddens
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November 2023 by Christie L.
I went to the Blaine location to buy some Posca markers. I followed the instructions where the markers were displayed, pressing the button and waiting for an associate to help me. I waited for 15 minutes and no one came to help me. I left without purchasing the markers. Very disappointing.
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August 2023 by Janette Born
I worked with Bailey several times with picture frames. She is truly a great asset to your company. It's hard to find great or even good customer service now days. If I had my own Company she would be leaving you to work for me. She deserves a pay increase. It's hard to keep good associates like her.I am retired now but spent my whole life in retail management.Thank you Bailey for all your help.
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June 2023 by Matthew Castillo
This store seems to have all the normal items as other Michael's, but compact. Shelves were neatly stocked, and I like the common layout. I am not sure anyone actually worked there, but I was in a hurry, so maybe I missed them.
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June 2023 by Jessica Adams
If only they had more people to restock. This place has to be my second home. I go to hobby lobby now
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May 2023 by Brianna Morse
So much fun stuff in this store it's dangerous ! (in a good way!) I want to take everything home with me
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May 2023 by Natalie Coninx
Good store. Not sooooooo bad. Just nice store and friendly workers. Just had issues with my phone’s connection to the Michael’s App inside store when I tried to show them the coupon. I knew workers were trying to help us with what I needed from and it’s very nice to ask if I needed a help, but you would know I am deaf that’s why I was not tried to be rude.
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May 2023 by L Doe
I love Michael's and go a few times a month.. but I'm ready to just pay the $10 shipping to avoid going in. It is super annoying to hear the staff always complaining. Saying they are tired, miss their family.. and it goes on.I work full time and get it.. but it's not my issue. I came in after my father's death to make memorial shirts. And the cashier was complaining the whole time as I had to exchange some sizes, then when she finally asked what I was working on. I said I'm making Memorial shirts.. she went right back to her weird issues.Please TRAIN the staff on customer service. This isn't it!
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February 2023 by Jana LaLonde
I ordered online and chose the curbside pickup option, which was smooth. Going into Michael's with cash in my pocket is like going to the grocery store when you're hungry.The employee doing the curbside pickup was very nice. I forgot to tell her I had 2 orders, so she had to run back in the store again. If she was at all irritated with me, she didn't show it. Thank you!
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February 2023 by JerkBox JoJo
Love Michael's! Nicely stocked store with helpful employees. Best place for crafts.
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February 2023 by Karen B
This is a larger store. It's clean, neatly stocked, with a wide variety of craft supplies and tools. The staff are friendly and helpful.
