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April 2024 by Mark Anderson
Wide variety.Friendly folk!
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April 2024 by 1000CFM
Decently stocked with Stihl chainsaws and accessories.
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November 2023 by G R
Maybe I just caught the cashier Lynette on a bad day (today) or maybe she just shouldn't be in a customer service position. I approached the check outs (she was on the only one there/open) and she did not look up, acknowledge me or anything, I had to say excuse me, get her attention and ask if she was open. She then scanned my one item and said "phone number?" and I stated "Oh I don't have one in your system" (assuming this was for rewards etc) so she slowly typed in a random phone number. She then said "something isn't right" and I continued to stand there awkwardly for several minutes while she pressed buttons, to the point where another cashier came and helped the people now behind me. She then said "I have a dummy phone number I use, but it has a military discount on it and YOU CANT HAVE THAT." (how does she know I'm not military, and what is with the stern tone for her mistake?) I was obviously confused why the phone number was such a big issue, usually if you say no they just skip over it. So then I stood there longer. She deleted it, typed an another number in which was apparently her own because she then said "Well I don't want this on my account!!!" uhm okay then don't type your number in Lynette! So then I said "that's crazy it won't let you check someone out that doesn't have an account with you guys?" She ignored me. Then she goes "I don't see why people won't just give their phone numbers?" (Obviously directed at me) I said "I've never shopped here, I don't even have any account why would I give you a number?" she said "It's not for that IT'S JUST FOR RETURNS." I replied with "well you never said a word about why you wanted my number, most companies at checkout ask for your number if you are an existing customer/have an account, not just for returns. I think you should tell people the phone number is just for returns and you wouldn't have issues with people telling you it". She then mumbled several things under her breath. I'm not sure how the transaction ever even ended up going through or whose phone number my purchase was placed under.Anyways, I have a lot of patience for people/situations in retail and tried to keep a friendly attitude/responses but her tone and under her breath comments were very off-putting and combine her attitude with the several minutes it took to check out one item was enough to make me unlikely to return to Northern Tool.Ownership: Do you actually require a number be imputed or is that her misunderstanding? If Lynette is usually a friendly person maybe she was having a bad day. There were a few too many things that make me think that she's probably always like that, but maybe she either needs re-training in the POS system or customer service interactions because I don't think she should be the one and only employee I have ever spoken to from Northern Tool.3 stars only because they are the only store that carry the item I needed, but should have just gotten from amazon instead like usual to skip the public interactions.
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November 2023 by MERT ROBBINS
Went into Northern tool for some supplies and I must say that the store is very clean and organized ,very helpful staff will be back!
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September 2023 by harlan prine
Great inventory. My complaint is they don't offer the full line of Diablo tools or KingYe. Milwaukee already sold out - and they want me to pay double for their traitor name? Greenlee, Rigid and all, are made by KingYe tools from ShangHai China. I want their jacket. What a company.
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August 2023 by Ken Bergemann
Great store, had what I needed and very helpful staff.
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July 2023 by gary carpenter
Nice store with helpful friendly people, just exactly as it should be.Thank you !!
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July 2023 by Len Domek
Great employees. One of them went the extra mile for me
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June 2023 by C. K.
Staff were helpful, but more important- they were knowledgeable.
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June 2023 by Heather Crohn
Went to buy a tow behind sprayer for the lawn tractor. Staff was helpful showing where they were, helped load on a cart and lucked out it was on sale. I also liked they had one assembled you could check out.
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June 2023 by Kenny Garcia
Poor customer service. Was quoted 1-2 week turn around, they claimed i would get a call after a few days. After 15 days i gave them a call myself. Was told it was sent to rogers location. So I called them, it hadnt been looked at, the person i spoke literally said “ill get it on the bench right nowand give you a call back” word for word. You cant make this stuff up i tell ya. And i never heard back. So i called again today(next day) and was told it still wasnt looked at and that it “would be looked at next” so i asked for a refund. They tried giving me the same exact run around as the previous day. So I insisted on the refund. After lots of back and forth i was finally told the machine would be sent back and i would get a refund. Such a waste of my time. And they even tried claiming all the other shops are just as backed up, literally a lie. I called 2 shops was was told a 24 hour turn around on most repairs… dont WASTE your time with the service department here.
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June 2023 by Ernie Parker
The store was helpful, but the specifications were lacking. I had to contact Northern's warehouse, and then where they purchase the unit from to get the answers that I needed. The specs. for a hydraulic cylinders needs to include the rod diameter and the port size and type which were missing as well as the pressure rating, piston diameter, stroke, pin diameter, retracted length, type of cylinder such as welded or tie rod, types of seals, safety factor, and warranty at a minimum.
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June 2023 by Dylan Williams
Didn't catch the cashiers name but amazing! Needs a raise! Helped me out tons and that other Northern Tool location wouldn't give me the time or day for trying to return an item.
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May 2023 by Kee Lor
Older Caucasian women cashier was rude and had horrible customer service!!! Raised her voice at me and my dad. Her previous customer was Caucasian and her customer service was fine. But when it came to me and my dad, oh boy her service immediately changed. Pretty much racist.
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April 2023 by Craig Bakken
Great Staff, very helpful , good inventory Forest Lake is better store, well laid out.
