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January 2024 by Finfinnee Tube
This is one of the best techniques of scamming people....One of the worst experiences I had with a cell phone provider since I started using wireless phone services in my life.I came into the T-mobile store at this location, and I switched 3 lines to T-Mobile after I had enough details discussions with one of the store associates. I was promised the insider deal, which was one of the reasons that I took a chance to switch to T-Mobile service, then the people helping me said it would take some time to be applied and approval but I didn’t need to wait. After a month when I checked my monthly bill, the insider code was not applied. I came back to the store a lot of times and they promised they would get it done. Of course they have even told me not come in person that they will call me and make it happen. But all the promises didn't come true.So multiple trips to the t-mobile store and time wasted , now today was my last trip for the last 12 months that I have been trying my best to work with the store manager.And finally, Alex (one of the store managers) told me that I don't have any options, all the options I have is nothing but keep paying my cell phone bill.#insidercode #Discount
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January 2024 by tyler lillemo
We've been T-Mobile customers since 2007. We were talked into xfinity mobile for a few months. Big mistake it was terrible. We switched back to T-Mobile and got some great deals on new phones. There was a few hiccups in the billing, and corprate cusomer service was unable to sort it out. But after contacting the Lino Lakes store, Lexi was super helpful and quick to get things set right. Thank you, we will be sure to come into the store with any other needs.
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January 2024 by Molly Fairbanks
John Rhodes, Zach Greenfield and Jason Sedok at the Pheasant Ridge T-Mobile location were extremely helpful, very knowledgeable about the products I was interested in and made upgrading devices super easy. I would highly recommend working with one or all of these great gentlemen!
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January 2024 by Kayli Thelen
John, Jason, and Zach were so wonderful to work with! My mom and I came in 30 minutes to close and they were beyond amazing! Super patient, and charismatic, could not recommend them more highly.
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December 2023 by Amy
Went to the T-Mobile store on Pheasant Ridge to get help transferring data to my new phone. Zack helped me and was amazing. He fixed everything and even though it took a while he didn't make me feel rushed at all. Would highly recommend!
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November 2023 by Lee X
I went in to return/ replaced a defected modem and was greeted immediately. I also enjoyed a short, but pleasant conversation with the representative while he processed my return and then I was out the door.
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September 2023 by heath petersen
I'll start by saying that I've been a loyal customer for over 14 years. My wife recently went into the store to get a new Sim card for our son's phone. His phone is a Metro pcs phone on the t-mobile network. They didn't care to help her, lying to her, telling her that a new Sim card wouldn't work because it was on a different network. They told her that she could trade the original phone for a phone from the store at a charge of $70. Not once did they ask for her DL/photo ID and didn't even bother to pull up the account or look at the phone. One of the female associates was on her personal phone, discussing her recent furniture purchase, while standing next to my wife who obviously needed help, letting the less experienced associate struggle with "helping" my wife, while making comments in a rude and off-putting tone.We've been to this store many times in the past and have never had a negative experience such as this. These associates need some extensive training in customer service! I really hope that this isn't a sign of things to come with t-mobile.
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August 2023 by Angela Olson
Switched from Verizon a week ago and the experience couldn’t have gone smoother! I worked with Lexii and she was awesome. very knowledgeable, super funny and knew exactly what she was doing. She switched us over to a family plan in less than an hour! Would easily recommend both lexii and this location!! Spoke with other store employees over our time there and they too were super nice and easy to talk to! Thank you for the great experience ????
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June 2023 by Another Locksmith
Awesome staff helped on warranty work. 22 year faithful customer.
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June 2023 by Diane Budnick
Christina was great. Trying to sign on to the website is a nightmare! Still can't get in.
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May 2023 by Stina Marie
Great and helpful staff! Super friendly, knowledgeable, not pushy at all.
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April 2023 by Tyler Backes (T-Wilder)
If you're not buying a phone. Better be mentally prepared to be cut off. Let alone the first guy answering the phone while I was in mid conversation.
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February 2023 by Rachel Diggs
Seriously the staff here is amazing. Great tips, honest info, does what is best for the customer! I am so happy to be with this company as it continues to get so much better!
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February 2023 by Dennis W
I switched to T-Mobile from Verizon and Comcast, they saved me a lot.
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November 2022 by Ira Star
We were in this office, our English is not very good, but Andrew Florey listened to us attentively, repeated several times when it was unclear to us, explained all the plans, tested the phones, helped to understand which connection is better for us. He's really a T-mobile mobile expert. We were very satisfied with the communication and the quality of service. I recommend this branch and seller Andrew Florey!
