-
February 2024 by james schlink
The gentleman that helped me was very kind and went the extra mile.
-
January 2024 by frank miske III
fixed my phone no problems.
-
January 2024 by Kelly Murphy
Keshion and Austin were awesome! Thanks
-
December 2023 by dennis hodges
I recently had an incredibly frustrating and disappointing experience with T-Mobile's home internet service that left me questioning the integrity of the company and its representatives. The ordeal began when I visited the T-Mobile store in Blaine, MN, to inquire about their home internet service. Little did I know that this visit would set off a chain of events leading to fraudulent activity on my account and a months-long struggle for resolution.During my visit to the store, the representative assured me that my address was ideal for T-Mobile's home internet service. Trusting their expertise, I proceeded with the purchase, only to encounter numerous issues with the internet speed and connectivity shortly after installation.Despite my numerous calls to the customer service line, the only solution offered was to refresh my service, providing a temporary fix to the recurring problem. Frustrated with the ongoing issues, I was eventually advised to replace the internet box. Even with the new box displaying four bars, the internet continued to run slow.In my pursuit of a resolution, I spoke with a senior engineer who made a shocking discovery. My home address and the internet address were not the same, and my actual home address was not approved for T-Mobile's home internet service. The senior engineer was perplexed as to why the store representative had used the address of the Blaine store instead of my residential address. This revelation raised serious concerns about fraudulent activity on the part of the store representative, who seemingly manipulated the information to secure a sale.Armed with this information, I contacted T-Mobile's customer service, expecting a swift and satisfactory resolution. Unfortunately, what followed was a nightmarish experience of broken promises, disrespectful remarks, and unfulfilled commitments. Despite speaking with approximately 10 representatives over the course of several months, the issue remained unresolved.The lack of empathy from T-Mobile's customer service representatives was disheartening. Instead of acknowledging the gravity of the situation, I encountered dismissive attitudes and disrespectful remarks. The promises made to rectify the fraudulent activity and address the ongoing internet issues were never fulfilled, leaving me with a sense of betrayal and frustration.In conclusion, my experience with T-Mobile's home internet service has been nothing short of a disaster. From the fraudulent activity that marred the initial purchase to the abysmal customer service, T-Mobile has failed to uphold the standards one would expect from a reputable telecommunications company. As a consumer, I caution others to exercise extreme caution when considering T-Mobile for home internet services, and I hope that my ordeal serves as a warning to those seeking reliable and ethical service providers.
-
November 2023 by J P
They are always super friendly and seem happy to sell me something new. I've been a customer for a very long time and I have no complaints about their service. My phone stays connected 99.9999% of the time and the service is a quality fast and clear connection.
-
October 2023 by Rubi Nava
Miscommunication between a bilingual customer and employee which resulted in the manager of this location yelling at the customer to leave without any service, in a store full of people including myself and my children. It was very embarrassing and unprofessional how they handled the situation. After 13 years of service from T-mobile I will be terminating my services with them, effective immediately.
-
October 2023 by Rubi N.
Miscommunication between a bilingual customer and employee which resulted in the manager of this location yelling at the customer to leave without any service, in a store full of people including myself and my children. It was very embarrassing and unprofessional how they handled the situation. After 13 years of service from T-mobile I will be terminating my services with them, effective immediately.
-
September 2023 by Olivia Peterson
Stopped at this location today. Staff was quick to assist. We worked with Davin who was very helpful and informative, not to mention extremely personable and nice. My husband and I will be coming back to this location for the great customer service experience. Thank you Davin.
-
September 2023 by Zoe Hughes
Austin was very kind in solving my problem; he even asked me to have a seat while waiting as I'm extremely pregnant. I had tried to call customer support myself and couldn't resolve it. Other employees made it clear on previous visits that my coming in for help was annoying to them, but Austin helped me without any attitude or hesitation. A big thank you to Austin!
-
August 2023 by Macy Hanks
Keshion was so helpful in getting my new phone. He was super personable and also knowledgeable. So so happy with our service today!
-
July 2023 by Trisha Syverson
I worked with Colby on a warranty issue and he helped and made the process effortless.
-
June 2023 by Lynn Jaspersen
SWITCH TO VERIZON! YOULL SAVE A TON....We were 6 year TMobile customers, paid off S21+'s and came in to Upgrade to Ultras and wanted to discuss how high the base price was prior to getting new. A blonde arrogant kid was so rude, tried to act like I was stupid showing me our bill which was $185/mo (ridiculous with no phones etc!) so I told him where he could take his attitude and I walked out amd went straight to Verizon and switched immediately! The Verizon in BLAINE is amazing! Don't go to Tmobile and especially not this store. The absolute worst customer service.
-
June 2023 by Sara Schurhamer
I have great service going to the store. I normally go to the same people that I have worked with, the last few times I was able to work with the manager and he was great to work with I am very happy how he run the store.
-
May 2023 by Sheku Conteh
The Sales Associate that serve me by the name of Keshion Greenwood was excellent. He was knowledgeable about the product, he demonstrates a true customer service skills and was very easy to talk to. I thank him very much for his patience.
-
February 2023 by Anna Young
If you’re a Sprint customer that got moved to T-Mobile, you want to go to this store! Riley was a wiz and was able to figure out a weird glitch they had never seen before. He had excellent communication and even followed up with me before the end of his shift. He didn’t try to up-sell me on anything and truly listened to what I wanted in a device and steered me in the right way! He was very easy to talk to and made what normally is a nightmare for me (anything to do with phone issues) an enjoyable outing. Thank you Riley — I hope you see this!!
