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August 2023 by RHConcepts
I was sold a 18' pool with deluxe package. The filter was a Sequel I, you think that would have been upgraded when purchasing the deluxe package. I have had hoses pop off the equipment about 6 times now, 5 of them were at the heater. I even tried to replace the rubber flexible couplers. After a few weeks I found the problem. The kid used reducers on every hookup. They ran 1.5" flex pipe to 1.5 to 1.25 couplers. When I removed the one at the heater, I found a PVC reducer going down to 1". When I called the store and told them this might be the problem, I assumed someone would come out and fix it. No one called or came out to fix it. I ended up removing the reducer and plumbed in a 1.5" connector, Everything has been fine since.The people in the store are great, but the pool package is way to high for what you get.
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July 2023 by Travis Ziskovsky
Fantastic customer service always have products in stock when needed and super helpful explaining things!!!
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July 2023 by Peter Larson
Every time I have an insurmountable problem (in my eyes) I either call or visit this store and they solve the problem for me in no time. They are great
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June 2023 by Allen Hambleton
Great info and staff, the outside doesn't look like much but they have a great variaty and knowledgeable staff.
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May 2023 by Richard Theisen
I've been using The Pool Store for 25 years. That's how long I've had my pool.Funny thing is, when I bought the pool from them, I thought it was maybe a 5 year commitment. I didn't know they lasted so long.The folks at The Pool store have always been knowledgeable and professional .They don't try to upsell.
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October 2022 by Gwen M.
They always have everything I need and they're really helpful! We bought a house with an existing pool. When I wanted a solar cover spool, it was actually a better price in at The Pool Store than it was from the big online stores and they had it in stock. They've serviced my pool pumps, and helped me learn how to winterize my own system. I usually buy everything online, but in this case, I prefer my local guys.
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October 2022 by Cindi Rella
There are always so helpful with my hot tub questions. Thanks bunches
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October 2022 by Robert Mackereth
Very knowledgeable. Good selection. Some prices are higher
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August 2022 by Kelli D.
I usually see Eric, who is super helpful. today the woman ( who said she never helps customers) who assisted me was so condescending and rude that I couldn't wait to get out of there. Going forward, I will call ahead to make sure someone in customer service that actually likes people will be there. Beware of the rude and bad attitudes.
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August 2022 by Blaine Krugerud
My local store, and I am glad they are so close. I was having a cloudy water issue. I brought a water sample in and had them help me diagnose the problem and then direct me to a solution. The kids will be happy this weekend!
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August 2022 by Brian Leonhardt
Eric at the pool store went above and beyond helping me get my pool back up and running. Needed a new filter and I didn't know which size I needed, brought the whole unit in and realized I was missing a part he went in the back and put it all together for me. Thank you Eric!
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August 2022 by scott malm
Super helpful figuring out my pool filer connection issues. Too bad I live in southern suburbs but worth the trip for good advice and parts.
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July 2022 by Daniel M Berg
Eric was very knowledgeable about what we needed to get our water right.
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July 2022 by bill hardy
Had a doughboy pearl river installed back in August of 2020. The guys at the pool store in Blaine are really knowledgeable about their products and always ready to give good advice if questions come up. However, I have had an ongoing issue with wrinkles in a fairly large area of the pool since installation and still not resolved. This was was brought to the attention of I believe tony on different occasions. I even brought in pictures of the area in question at his reguest late last summer and still nothing. Then I was told it would be a service call. Really, was never done right the first time. The original set up and install was done by a company that I think is subbed out by the pool store but nobody has even reached out to me. This should be a warranty issue by the pool store since it is their product. I am ready to just give up on them since apparently service after a sale is not one of their strong points. I will start buying my chemicals and other supplies elsewhere as there are many pool store around my area. Just heard so many good things about doughboy pools and the pool store but I guess I was wrong.
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July 2022 by Matt Beukema
Knowledgeable staff, good prices and most parts in stock for our pool. The building looks run down because the city will be building in their existing location. They will be moving to the Ham Lake area.
